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Search Blog

June
12

Live Search cashback now live on eBay

Now all of eBay's "Buy it Now" offers will be eligible for cashback rewards. With eBay's expansive catalog of products, from jewelry to electronics, you'll start to see more cashback ads appearing in our search results. That means more ways for you to save.

You'll see three primary differences between this user experience and other cashback user experiences:

  1. There's an eBay ad with a cashback gleam (the cashback icon in the image here).

    Image of eBay ad in Live Search results

  2. Instead of going into the Live Search cashback experience, you now go directly to the advertiser's website, which in this case is eBay.
  3. The cashback gleam follows you throughout your eBay shopping experience. This is good continuity for the consumer and something we want to do more of, but it takes a bit of work on the advertiser side to enable this.

Image of portion of cashback checkout on eBay

We want to learn from two experiences in the cashback program. Depending on customer and advertiser feedback, we'll make the necessary changes to deliver the best user experience over time.

Destination site experience  This is the experience that went live last month. Consumers research a product category on Live Search and then click a Live Search cashback ad to head over to cashback for the best deal. We've had a lot of feedback that we should do a better job integrating our product research capabilities with our cashback experience. So we'll work hard to do that over the next few releases.

Direct-to-merchant experience  The other experience we envisioned for cashback would integrate directly with advertisers from the search results page. In this experience, advertiser's ads will appear with a cashback gleam. When shoppers click the gleam in the ad, they head directly to the advertiser's site. Obviously, this streamlines a bit of the purchasing process but requires some custom development on the partner website to enable it. We took this approach with eBay and are exploring it with other advertisers as well.

We're excited to offer consumers more money-saving cashback rewards with eBay and look forward to hearing from you on how best to implement new features and functionality to the cashback experience. 

Paul Dillon, Director, Commercial Search

Comments

  • Is anyone else having problems with the SSL connection timing out for Cash Back links?

    The server at ssl.search.live.com is taking too long to respond.

    I am getting that when trying to go to stores or when clicking on My Cash Back Account link.

  • yes, i can't ge this to work either!

  • I also can't get this to work

    is there a better way how to contact them to report this ?

  • I always came to read good topic here. I have to learn a lot!

  • I cannot get to the cashback site either, Ebay sent me an email with a link https://cashbackaccount.search.live.com/cashback/

    link times out. trying for several days now....  :<

  • Same here,

    It is not working, does it depend in which country you are?

  • doesnt work for me.

    try going to live.com and searching for 'schoeps', then following the ebay link to my items, no discount shows on any of my items:

    http://cgi.ebay.com/Schoeps-CMC6-Microphone-with-MK4-cardioid-capsule_W0QQitemZ110263113812

    http://cgi.ebay.com/Schoeps-CMC6-Microphone-with-MK4-cardioid-capsule_W0QQitemZ120274185854

    http://cgi.ebay.com/Schoeps-ums-20-stereo-mount_W0QQitemZ120274191092QQihZ002

    do i need to elect to participate in cashback?

    im a powerseller, but i dont have a store.

    ebay tech support was of no help and told me to try MS

  • I am having the same problem and no one has a clue or acknowledges an issue.  Would love to start using the services, but the links do not work!!!!  Wake up MSFT!

  • this is a us-only offering.  it was part of their announcement a few weeks ago.  it looks like they gave 35% off for a few days on all ebay buy it now items.  http://fatwallet/forums/hot-deals/838081/