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The Airline Passenger Experience winners are in.
The Best Overall Passenger Experience award went to Emirates and Virgin America — there are two categories based on the number of planes equipped with in-flight entertainment (IFE).
The Passenger Choice awards originated with the Airline Passenger Experience Association. To prevent commercial influences, the Nielsen Co. tracks voting by the traveling public. The awards were designed to recognize airlines for service, products and innovations.
the voting for service, products and innovations. This is the second year for the awards, which were announced at the Apex Expo in Seattle.
Best Overall Passenger Experience (More than 50 IFE-equipped planes in fleet): Emirates
(Up to 50 equipped in fleet): Virgin America
Best in Region: Africa, South African Airways; Americas, Virgin America; Asia and Australasia, V Australia; Europe, Virgin Atlantic; Middle East, Emirates
Best In-Flight Publication: Avianca
Best IFE User Interface: V Australia
Best In-Flight Connectivity and Communications: Oman Air
Best In-Flight Video: Virgin America
Best Cabin Ambience: JetBlue
Best Food and Beverage: V Australia
Best Ground Experience: Virgin America
Want to cast your vote in 2012? Go to www.passengerchoiceawards.com.
Joanne Garrett is an editor and producer for Bing Travel.
very good to clarify the airliners for an improvement of their services.
© 2013 Microsoft