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Wrongfully Listed as Malware: Support Tickets Going Unanswered!! HELP!!

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Wrongfully Listed as Malware: Support Tickets Going Unanswered!! HELP!!

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Your Support Ticket Number: 1148338057
This was issued back on February 3rd. A few emails were sent back and forth in which I was assured "this ticket is being tracked and we will get back to you the soonest."
I have sent an email once a week for the past 3 weeks with no answer. Last communication from Bing Support was February 26th.

 
Your Support Ticket Number: 1151257537
Newer ticket on a different website issued 6 days ago with no - "Hello We are reviewing your request..." email yet.
I've checked my spam emails and made sure emails from Bing wont get caught up.


When can I expect to hear from Bing? 

 
Have I been lost through the cracks only to be forever ignored on a subject that they don't want to deal with??? Bing wrongfully listed pages on several websites as having malware that are clean as can be, so are we being penalized for something they clearly need to fix in their filter but just don't want to??? Pretending it is not there and it will go away???

Sorry for venting, I'm discovering a whole new level of frustration.
Verified Answer
  • Hello MCIMaui and wa.macdonald1,

    I would provide updates on your concerns.

    For Support Ticket Number: 1148338057, we sent you an email on 4/6/2011 as we have concluded the review of your pages for whalersrealty.com. The message was sent to a @meyercomputer.com account.

    I also performed random check on our SERP and didn’t find a warning sign.

    As for the other requests: 1151257537 and 1151204300, these are still being evaluated. The responsible team was notified and this is being handled accordingly.

    Tickets were created on 3/23/2011, 3/22/2011 respectively.   

    Note that we have a standard procedure for malware review. Our team is not yet through with the testing. Normally, these re-evaluation requests take 3-6 weeks to finalize our review and create a new reputation ranking of the page/site.

    Thank you for your understanding.

    Good day,

    JayGon

    Microsoft Global Escalations

All Replies
  • Me too. My Ticket Number: 1151204300

  • Hello MCIMaui and wa.macdonald1,

    I would provide updates on your concerns.

    For Support Ticket Number: 1148338057, we sent you an email on 4/6/2011 as we have concluded the review of your pages for whalersrealty.com. The message was sent to a @meyercomputer.com account.

    I also performed random check on our SERP and didn’t find a warning sign.

    As for the other requests: 1151257537 and 1151204300, these are still being evaluated. The responsible team was notified and this is being handled accordingly.

    Tickets were created on 3/23/2011, 3/22/2011 respectively.   

    Note that we have a standard procedure for malware review. Our team is not yet through with the testing. Normally, these re-evaluation requests take 3-6 weeks to finalize our review and create a new reputation ranking of the page/site.

    Thank you for your understanding.

    Good day,

    JayGon

    Microsoft Global Escalations