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bing customer service request is 1191905753
Bing has incorrectly marked most of our pages as malware infected.
our website is secure, and there has been no intrusion at all. Infact, some of the pages have not been edited for 3-4 years, and are located on the server with the same time stamp. We have rechecked all code, and there is has been no changes nor are they any malware scripts. there are no adverts too on our page.
Also, google has not flagged any of our pages as malware so why would bing find malware?
I have also checked our website at i google "Safe Browseing" diagnostic page http://www.google.com/safebrowsing/diagnostic?site
and none has been found.
Our service number with bing customer service request is 1191905753 which will provide details on our urls. I have not posted it here.
I see similar websites have had false malware positvie too. see post at http://www.bing.com/community/webmaster/f/12248/t/666954.aspx
Please someone from bing assist on this.
We were given a timeline of 4 weeks for the malware to clear.
It has been over 4 weeks, and bing has still not cleared our false malware alert. It has also failed to identify any true malware.
In fact, our malware urls has gone up from 204 to 213 instead of going down.
Our site has not been flagged by google as malware so why is bing showing falsely showing up malware.
Can someone please advise what the way forward is as bing automated engine has failed to clear the false alerts.
Does Duane Forrester (Senior Product Manager with Bing’s Webmaster Program) care about this? It is futile for bing to come up on seomoz with to gain some credibility while it cannot take on simple tasks of true malware detection or even false malware removal.
Our bing traffic has dropped by over 95%. This is totally unfair and unacceptable due to bing failure not to correct the issue.
Are you aware that the malware may be on a third party site you are associated with? We will flag you for malware if there is path from your site to an infected server. So while you may correctly state your servers are clean, the problem may reside on a system outside your control.
Bing Webmaster Blog & Forum Manager@duaneforrester
I know people have had a similar experience with their site when someone happened to leave a comment on their site with a backlink to an infected site. I know of forums that have had this problem with a signature link, and blogs too. Even though your site might be clean it could be something like a simple link to a site. And, the site with the problem may not be doing something intentionally.
It has been a total of 6 weeks, and still the FALSE bing malware has not cleared up.
No, there are third party sites we are associated so that is not even in question. In fact, there are url pages that are flagged as malware where there are no outgoing links from it to any site except internal links. Can someone at bing care to look at this.. These same pages have not been updated for 3 years so why falsely flag. The question is google has not even flagged our site. so if there is a third party issue, then google should see it very easily too.. Is their any logic to this? The point is Bing is doing nothing about this complaint...
At this time, Microsoft Bing is intentionally and willingly ruining our reputation by incorrectly displaying advertising our website to have malware. Microsoft bing has been advised of this yet they refuse to do anything about this. Business has ethics and Microsoft cannot continue to do this without being held liable for defaming our reputation. We gave Microsoft 4 weeks and it has not acted in good faith even after the promises made to review our complaints. We have no choice except to seek legal help on this matter.
The Bing results merely state there is malware, but does not give us any clue as to what code or site link generated this. I have been fighting this for two months. Our site does not change, but the malware detection comes and goes. We need more details!
I have filled out the bing form several times now,
Why can't Bing take this warning down. It is killing our business and our reputation for no reason.
Please help by removing this warning posthaste.
Bing has still done nothing about our FALSE malware alerts. It has been 9 weeks today!!!! It has not reverted back with an update
The dumb thing about bing is that even its link explorer does not show any external third party sources. The pages are clean.
If there was a serious malware issue as bing is claiming, then google would detect it too but it has not for the last 9 weeks. Why is BING in denial of this.. Is it considering its malware detection system superior than google?
Bing has failed its users.. if it cannot resolve such critical issues of its failure of its malware detection system, not sure what simple things it fails at...
We are paying top dollar for google adwords.. will bing ever get a slice of it - never as it continues to fail to respond to customer services..
any help with from Duane Forrester?
Dissapointed Bing user!!!
If the malware is on a third party site, we legally cannot show you which site it is - this has been publicaly stated many times. Nothing we can do to change law.
What has customer support told you after you've submitted the ticket?
Duane - There are no definite answers from customer support for the last 9 weeks which is appalling standards for the second largest search engine. Below is copy of paste of their response from 20 Feb 13. We have submitted our ticket on 31 Dec 12.
" As soon as an update from the Malware Evaluation Team becomes available, we will let you know. "
Basically, its like putting a sign outside our entrance door for the last 9 weekse.g. health hazard - eat at your own risk for now if you enter this restaurant - regards - food standard agency
TODAY'S UPDATE: I see our malware urls have gone down from 210 to 128 so something is working..We at least need some kind of confirmation fro, bing customer support that the malware was false positive so it puts our minds to ease that it was bing's error. At this point, we have not changed anything on our website as there is nothing to change.
After 12 weeks, Bing finally removes our false positive malware alerts - see email below from bing. For those who are still affected, continue on to write to bing every week, and post on bing webmaster forums on the current failures of bing as a reliable and responsible search engine - do not give us. Tweet to key bing individuals or SEO companies your frustrations, and bings failures though the suggestion above by Duane Forrester - Bing Webmaster Blog & Forum Manager was totally off road - fact - we did not have any third party malware as he suggested may be the case. What baffles me is the below statement
"we legally cannot show you which site it is - this has been publicaly stated many times. Nothing we can do to change law."
We would love to know which law in specific Duane Forrester representing Bing is referring to because bing showed our site "publicly as malware infected," and since they were wrong about that, does the law not legally bind them for failing to adherence by labeling our company as a malware site? I fail to understand the logic of the Bing assessment of the "law"
-------- Original Message --------
Subject: Re: SRX1191905753ID - Bing Webmaster:My site has malware:The warning is incorrect
Date: Thu, 28 Mar 2013 21:14:33
To: Microsoft Customer Support
Thanks for the update. I realized Bing did finally remove the false
positive malware warnings after over 12 weeks of complaints.
I hope Bing gets smarter in its malware detection, and does not let
other companies to go through the unfair and unprofessionally ordeal of
being labeled as a malware company site. In our case, it damaged our
business financially and brandwise for the last 3 months e.g. Health
warning. Enter and eat at your own risk - Health Department.
Bing has a professional responsibility as the second largest search
engine in the word to ensure it resolves false positives at a higher
priority than a laxed lazy approach to problem solving as in our case.
Thanks for letting us know.
On 3/28/2013 3:32 PM, Microsoft Customer Support wrote:
> Hello XX
> Sorry for the delayed response. This is Mookie of Bing Technical
> We have checked your website and it appears that the Malware
> warnings have been removed from Bing search results and on Bing
> Webmaster Tools.
> We would like to confirm if you are still seeing the Malware warnings
> on your site.
> We apologize for any inconveniences this may have caused. Should you
> need any further assistance, please reply directly to this email.
> Thanks and have a great day!
> Bing Technical Support
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