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Relevance, Relevance, Relevance!

October 02, 2007, 06:26 PM by Bing | 16 Comments

In building 88 on Microsoft’s main campus in Redmond, WA there is a small, but growing group of us that think about relevance constantly. We eat, live and breathe ideas and technology that makes our relevance better. Having worked on this release for a little over 9 months we could not be more excited about the relevance of our new engine.  From our metrics, and more importantly our usage as customers, our new engine is so far superior to our old one.  Consider this post a little tour guide, if you will, of our new engine and the things you might notice when you use it.

Improved core relevance
Core relevance is a hard thing to quantify or qualify. I think of it as those real searches you do day in and day out.  When people do fancy demos they use searches like Britney Spears…which is an important search, but doesn’t really reflect some of the tough things the engine sees every day.

I was trying to think of a good example of this and just as I was writing, bam, a bunch of us decided to head to our favorite spot for lunch: the Microsoft taco truck.  I was kind of curious what would come up for Microsoft taco truck.  Sure enough, Live Search has good stuff.  The chowhound.com result in particular has some great commentary which talks about the “secret” location in the VFW parking lot. If you’re ever in the area, I highly recommend it.

This is core relevance.

Reduced spam
Spam is an arms race. A game of cat and mouse. We’re always going to be fighting people who threaten the integrity of our results by using illegitimate or malicious techniques. With this release of Live Search you should find the amount of spam is down quite considerably.

You might ask how we know spam is down?  Experts on our team take a “randomly selected and statistically significant” set of searches and measure the percentage of spam in the results. With this release that number is down in a non-trivial manner and we are excited about that.

Dramatically improved ”snippets”
One of the areas of search that does not get a lot of attention (but is incredibly important) are those little snippets of text or “summaries” for each result that describe the site you’re about to visit. Let me give you a flavor of some of our improvements in this area:

  • Muse Starlight: No more JavaScript issues
  • FBI: Notice we expand the acronym (to "Federal Bureau of Investigation") and highlight it in the descriptions
  • Microsoft: Navigational links indented in the first result help you find what you are looking for quickly.

We’ll blog more about this topic soon. Stay tuned.

Much bigger index!
We are now searching 20 billion Web pages. This is 4 times the size of our previous index. Enough said.

Well, one more thing – we now have the infrastructure to easily add billions (yes, billions) more with relative ease.  This ensures we are always pushing the envelope with regard to the amount of human knowledge in our index.

Do what you mean, not what you say
Last, but not least, we want users to be able to search in the manner they feel most comfortable.  It’s our job to be doing the smart thing to figure out what people really mean.  Here’s an example search from a real user: nw coed soccer.  Previously we did not take into account that NW and Northwest are equivalents. Now we do. The result?  Better relevance.  See for yourself.

nw coed soccer, before and after

This post covered about some of the work we’ve done to improve our core web results.  Over the coming weeks we will talk these features in more detail. 

We’re very excited about the improvements and we hope you will be, too.  Thanks and please don’t hesitate to send us your feedback!

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Comments

Anonymous

Posted On October 03, 2007, 03:44 AM

Dear MSNsearch,

We can't get any kind of response from Microsoft Search Team.

Could you please get us some direct contact within Microsoft Search Team? (I hope it might be interesting for them!)

In two words: we are developing a toolbar as an extension of the existing very popular application which has 3 mil monthly worldwide installs and we are interested in Search Feed (currently we are in negotiations with Google and Yahoo)

Best regards,

Michael

please send me an e-mail to my e-mail registered with this blog or via this web form:

https://secure.disc-soft.com/sendmsg/fin


T.J.

Posted On October 03, 2007, 12:39 PM

I can tell you that for the last 6 months I've noticed that you guys have done a far better job of spam control than Google.


Theo

Posted On October 04, 2007, 05:55 AM

These improvements look really impressive. I can't wait for the results to improve with time because we really need some great competition in the search engine industry. I typed

tech me me

into Live Search and the result I was looking for wasn't shown. I hope the improvements will assist searches like this.

Good luck, I look forward to being able to rely on Live Search in the future.


Amit

Posted On October 04, 2007, 07:06 AM

You guys got a long way to go - Compare results for  "DSL services in Bangalore" in Google with Live


Paul Ashley

Posted On October 06, 2007, 06:44 PM

Is this new Live Search change behind the problems with searching Live Spaces?   Items that used to show up no longer do, and the amount of items that do appear are drastically reduced or in some cases, nil.

It's frustrating not to have any statement put out on this.


Alexis Kauffmann

Posted On October 07, 2007, 02:20 PM

That's excellent. Competition in the Search Market will benefit everyone. Google's virtual monopoly in quality searches has spoiled the market for a long while. Now, with Yahoo's and Microsoft's powerful reactions, we can expect ever-improving search services.

However, I would like to ask Live Search Team one thing: when SE's are going to finally accept user inputs other than text???

Come on, dudes, the first ones to achieve this will kill the competition! Web has been MUCH more than text links for a long while: it means video, music, photos...

If I could submit a sketch to Live Search and let it find image matches, or if I could whistle a tune to let Live Search find matching songs, or if I could record myself waving a sword and let Live Search find which "Star-wars-light-sword-fight" matches it better... Why should we waste our times trying to use words to describe images or sounds?

Think about it, boys, that IS the revolution next door. Whoever does it, will kill the competition from one day to another.

Will Live Search play the hunter or the prey? I can't wait to see.


Preeti

Posted On October 08, 2007, 12:59 AM

Looks great.

I think these changes will help MSN to build up more traffic and engagements from the user.

Earlier MSN results were spam but now as you guys are trying to control it. We hope that it will be real effective for the user to get better results.

Good luck for your future endeavors MSN.


Vantxu

Posted On October 10, 2007, 12:02 PM

Live Search es un gran motor de búsqueda, pero me cuesta hacer que mi página aparezca bien posicionada.


Johan

Posted On October 11, 2007, 10:08 PM

Hi, congrats on the new LIVE search. However, in my niche I've seen an increase of spam results rather than a decrease. On top, quite a few results go to pages that don't exist any more. And yes I'm talking about top 20 results. How is this possible.

I had a good blog with RELEVANT information to my niche and altough it's still in the index it's nowhere to be found (used to be top 20).

Are you still making changes?

Thanks!


Anthony Robinson

Posted On October 12, 2007, 08:47 AM

You do have a long way to go...I can perform a ver batim search on a specific entry in a specifc blof for a specific user in MSN Spaces...and get nothing back...

I tried searching for hotels in Dublin during the marathon - not so good..


Tom

Posted On October 12, 2007, 09:24 AM

keep it up guys, the quality of your index has improved no end recently.


Diseño web

Posted On October 14, 2007, 05:49 AM

MSN is getting more users from Spain, incluiding me of course :)


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