Clarifying turnaround times for content URL removals

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Clarifying turnaround times for content URL removals

3/11/2009 6:33 PM
  • Comments (7)

A few weeks ago, we wrote a post addressing the often-asked question of how to remove a URL from the Live Search index. Since then, we’ve received many questions about the process and wanted to provide more details about the turn-around time for processing these requests..

The reason for removal can affect the time needed to do the work. We strive to process each removal request within 48 hours of acceptance. However, some requests require investigation to identify the scope and source of the problem, and as a result, additional time might be needed.

  • For malware reports, our support team will typically need additional time for its investigation. Instead of just blocking the individual pages reported, we investigate the situation so we can aggregate all the sources behind the malware and block them all together.
  • For illegal content, our support team acts as quickly as possible when we receive a such a request. And as with malware, we don’t want to block just the page URLs reported. Instead, we want to investigate and find all the illegal content sources related to the reported URL so that we can block them all in bulk.

Because of the additional overhead of an investigation, we may need extra time to appropriately deal with blocking malicious and/or illegal content. Thanks for your understanding.

-- Rick DeJarnette, Live Search Webmaster Center

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Comments
  • SearchCap: The Day In Search, March 12, 2009
    3/12/2009 5:04 PM

    PingBack from http://searchengineland.com/searchcap-the-day-in-search-march-12-2009-16909

  • Eco
    3/29/2009 11:22 PM

    It would also be helpful to get some type of timetable for how quickly live will update new URLs.  It still seems to take ages compared to others.

  • 6/6/2009 7:28 PM

    Taking time to deal with malware and illegal content sites is reasonable. This helps to ensure security to web surfers.

  • Beasiswa
    7/16/2009 5:01 AM

    So where to report such bad malware website?

  • 8/8/2009 5:13 AM

    Its good technique, its irritate when you search some thing find the link, but site harmed with malware. So result should avoid such site.

  • 5/23/2010 4:28 AM

    How can we report those sites?

  • 5/24/2010 9:53 AM

    Novintabligh,

     

    To answer your question, I presume you are inquiring about reporting web spam sites. For that, I turn to the blog post Webmaster Center blog comments Q&A, Round 3:

     

    Q: Your recent posts on web spam has brought up a question: how do I report web spam that I find in search engine results pages to Bing?

     

    A: To report web spam sites, we recommend that you go to the Bing Support web form to file the complaint. In the Problem list, select Content Removal Request. In the resulting list box, select Other. In the comments text box, include specific and detailed information in your report. Complete the rest of the form and then click Submit.

     

    A member of the Bing web spam team will review the report and investigate the matter. If the report is accurate, appropriate action will be taken. Note that if the report is malicious and false, no action will be taken against the accused site.

     

    Thanks for writing!

     

    Rick DeJarnette

    Bing Webmaster Center team

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