| Customer Service | 55 | |
- Excellent service - staff greeted me and was very helpful....MoreTripAdvisor.com9/2/2012
- The service was outstanding....MoreTripAdvisor.com8/31/2012
- We asked for extra towels, which never came....MoreTripAdvisor.com8/30/2012
- I had problem with the door lock, it took 4 treks to the Front Desk to get new keys, the Front Desk clerk just laughed at you!...MoreTripAdvisor.com8/26/2012
- The service is excellent and the sites are even better....MoreCitysearch.com5/13/2010
- It is not the fact that the money was taken, but the lack of response from the security department, to the point that they would not return my calls, always stating that the person I needed to talk to is not in at the time....MoreCitysearch.com10/13/2007
- This is a beautiful hotel with a great staff that really focuses on service....MoreCitysearch.com7/19/2007
- Great views, great service......MoreCitysearch.com1/29/2007
- They didn't even contact me about arrangements until one week before my wedding....MoreCitysearch.com9/25/2006
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| Staff | 87 | |
- Excellent service - staff greeted me and was very helpful....MoreTripAdvisor.com9/2/2012
- The service was outstanding....MoreTripAdvisor.com8/31/2012
- The staff is very helpful....MoreTripAdvisor.com8/30/2012
- The service is excellent and the sites are even better....MoreCitysearch.com5/13/2010
- Fresh amazing looking flowers in the lobby and a helpful staff...MoreCitysearch.com6/1/2009
- This is a beautiful hotel with a great staff that really focuses on service....MoreCitysearch.com7/19/2007
- Great staff and rooms were very well maintained and clean....MoreCitysearch.com1/29/2007
- Well you can make anything look a bit better but the staff will make this the most horrid hotel I have ever stayed in!!!...MoreCitysearch.com9/25/2006
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| Location | 100 | |
- Great location, walking distance from Fashion Island Mall....MoreTripAdvisor.com8/31/2012
- The location across from Fashion Island is terrific (5 minute walk)....MoreTripAdvisor.com8/30/2012
- Great location for the shopping malls....MoreTripAdvisor.com8/21/2012
- What a beautiful location....MoreCitysearch.com6/1/2009
- \r \r The hotel is in a great location....MoreCitysearch.com7/19/2007
- Situated in the best area of Newport Beach, CA just walking distance to Fashion Island Mall....MoreCitysearch.com1/29/2007
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| View | 100 | |
- Great room - ocean view, walk-in shower, comfortable pillow top mattress, big bathroom....MoreTripAdvisor.com9/2/2012
- We booked ocean view rooms they were spotless and the beds were comfortable and cozy....MoreTripAdvisor.com8/31/2012
- Lovely grounds with several pools//distant ocean views....MoreTripAdvisor.com8/30/2012
- I suggest a lower floor unless you're interested in one of the sea or golf course views.The onsite Starbucks was nice....MoreTripAdvisor.com8/24/2012
- Paid extra for sea views and it looks over the golf course with the sea in the distance, very nice....MoreTripAdvisor.com8/21/2012
- Great views, great service......MoreCitysearch.com1/29/2007
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| Room Quality | 60 | |
- We booked ocean view rooms they were spotless and the beds were comfortable and cozy....MoreTripAdvisor.com8/31/2012
- The bed linens were surprisingly soft (which I rarely find to be true) and there were 2 robes in the room....MoreTripAdvisor.com8/30/2012
- The fan in the bathroom didn't work so after a bath or shower the whole room was dripping wet unless we opened the patio door, and then it was hot....MoreTripAdvisor.com8/30/2012
- Great staff and rooms were very well maintained and clean....MoreCitysearch.com1/29/2007
- My room was so yucky that we had the reception in and the food was awful!...MoreCitysearch.com9/25/2006
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| Beds | 75 | |
- Great room - ocean view, walk-in shower, comfortable pillow top mattress, big bathroom....MoreTripAdvisor.com9/2/2012
- We booked ocean view rooms they were spotless and the beds were comfortable and cozy....MoreTripAdvisor.com8/31/2012
- The bed linens were surprisingly soft (which I rarely find to be true) and there were 2 robes in the room....MoreTripAdvisor.com8/30/2012
- The bed was nothing like the pictures and the room was so much different then described....MoreCitysearch.com9/25/2006
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| Food | 75 | |
- The food was very good, the environment was very fun....MoreTripAdvisor.com9/5/2012
- The food was great....MoreTripAdvisor.com8/31/2012
- I did not get a chance to eat in the restaurant, but all the food they served at our meetings was outstanding....MoreCitysearch.com7/19/2007
- My room was so yucky that we had the reception in and the food was awful!...MoreCitysearch.com9/25/2006
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| Amenities | 100 | |
- Loved the outdoor fire pits....MoreTripAdvisor.com9/5/2012
- The bed linens were surprisingly soft (which I rarely find to be true) and there were 2 robes in the room....MoreTripAdvisor.com8/30/2012
- Good size bathroom with nice Bath and Body Works products....MoreTripAdvisor.com8/24/2012
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| Bathroom | 66 | |
- Great room - ocean view, walk-in shower, comfortable pillow top mattress, big bathroom....MoreTripAdvisor.com9/2/2012
- The fan in the bathroom didn't work so after a bath or shower the whole room was dripping wet unless we opened the patio door, and then it was hot....MoreTripAdvisor.com8/30/2012
- Good size bathroom with nice Bath and Body Works products....MoreTripAdvisor.com8/24/2012
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| Atmosphere | 100 | |
- The food was very good, the environment was very fun....MoreTripAdvisor.com9/5/2012
- What a beautiful location....MoreCitysearch.com6/1/2009
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| Cleanliness | 100 | |
- Nice clean hotel....MoreTripAdvisor.com8/21/2012
- Great staff and rooms were very well maintained and clean....MoreCitysearch.com1/29/2007
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| Lobby | 100 | |
- The lobby is pretty, and they have flavored waters in a decanter, which is refreshingly on a warm day....MoreTripAdvisor.com8/24/2012
- Fresh amazing looking flowers in the lobby and a helpful staff...MoreCitysearch.com6/1/2009
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| Pool | 100 | |
- Lovely grounds with several pools//distant ocean views....MoreTripAdvisor.com8/30/2012
- I grabbed some coffee and oatmeal and took them outside on the balcony overlooking the pool....MoreTripAdvisor.com8/24/2012
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| Return Potential | 50 | |
- It is not the fact that the money was taken, but the lack of response from the security department, to the point that they would not return my calls, always stating that the person I needed to talk to is not in at the time....MoreCitysearch.com10/13/2007
- Will definitely stay here again....MoreCitysearch.com1/29/2007
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| Value | 50 | |
- Fair value for the price....MoreTripAdvisor.com8/24/2012
- So please if you want a cheap room that is very, very small and expect to be treated like you are paying over $200 bucks a night then DO NOT stay here!...MoreCitysearch.com9/25/2006
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| Check In / Check Out | 0 | |
- When we booked they said parking was included, but when we checked out they charged us $21/day for parking....MoreTripAdvisor.com8/30/2012
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| Event Accommodation | 0 | |
- They didn't even contact me about arrangements until one week before my wedding....MoreCitysearch.com9/25/2006
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| Management | 0 | |
- I did complain to the hotel management, who referred me to the security department....MoreCitysearch.com10/13/2007
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| Price | 100 | |
- Fair value for the price....MoreTripAdvisor.com8/24/2012
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| Quality of Stay | 100 | |
- We had a great stay at the hotel....MoreTripAdvisor.com9/5/2012
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| Restaurant | 100 | |
- The steak restaurant in the hotel was surprisingly good and we had a lovely table on the deck overlooking the ocean and fire pits below....MoreTripAdvisor.com8/30/2012
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| Room Size | 0 | |
- So please if you want a cheap room that is very, very small and expect to be treated like you are paying over $200 bucks a night then DO NOT stay here!...MoreCitysearch.com9/25/2006
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