| Customer Service | 57 | |
- He told us to keep the key to the room and if the flight was cancelled again just to come back to our room it was good until 11:00am the next day....MoreTripAdvisor.com9/7/2012
- He is quick to respond if any issues arise and always is very polite and professional....MoreTripAdvisor.com9/1/2012
- It has a convenience location; the hotel provides airport shuttle service from 4 AM to 12 AM....MoreTripAdvisor.com8/29/2012
- We were told we got a special upgrade and were charged more for the room - go figure....MoreTripAdvisor.com8/24/2012
- Paid a 50$ deposit on my card which i was told id get back within 3 days never got it back n wen i called to ask i got attitude and "theres nothing i can do for u" after ten minutes of him yelling some indian language i finally give up!...MoreTripAdvisor.com8/19/2012
- Lodgings were totally adequate and clean, and the service was great (thanks, Vagish!...MoreTripAdvisor.com7/1/2012
- Room service and maid service is very fast and they are very accommodating....MoreJudysBook.com10/25/2005
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| Cleanliness | 100 | |
- Our room was very clean and nice....MoreTripAdvisor.com9/7/2012
- We always have a mini suite#163, it is always clean and comfortable, and the continental breakfast is great....MoreTripAdvisor.com8/24/2012
- The room was very clean and the beds were comfortable....MoreTripAdvisor.com8/14/2012
- Clean room & public areas....MoreTripAdvisor.com7/10/2012
- The general decor is typical of American conservative style and it is very clean....MoreTripAdvisor.com7/1/2012
- We've experience this hotel as very clean and neat....MoreJudysBook.com10/25/2005
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| Location | 100 | |
- It has a convenience location; the hotel provides airport shuttle service from 4 AM to 12 AM....MoreTripAdvisor.com8/29/2012
- Also, it is just a block away, and a nice walk to downtown San Bruno with plenty of shops and eating places....MoreTripAdvisor.com8/14/2012
- There is also a large shopping mall about 15 minutes walk away that has JC Penneys, sears etc......MoreTripAdvisor.com7/1/2012
- Easy access to major freeways....MoreJudysBook.com10/25/2005
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| Room Quality | 100 | |
- Our room was very clean and nice....MoreTripAdvisor.com9/7/2012
- All in all, the hotel is decent, the breakfast is fine, rooms were clean, comfortable and quiet....MoreTripAdvisor.com8/24/2012
- The room was very clean and the beds were comfortable....MoreTripAdvisor.com8/14/2012
- Room service and maid service is very fast and they are very accommodating....MoreJudysBook.com10/25/2005
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| Staff | 100 | |
- I like taking hot showers actually it warmer than the hotel I was in at Union Square) The staff was nice and friendly....MoreTripAdvisor.com9/7/2012
- He is quick to respond if any issues arise and always is very polite and professional....MoreTripAdvisor.com9/1/2012
- Both my wife and myself really enjoy spending our vacation time at this hotel as all the staff are very friendly and they make us feel at home....MoreTripAdvisor.com8/24/2012
- Friendly staff....MoreTripAdvisor.com7/10/2012
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| Amenities | 100 | |
- It has a convenience location; the hotel provides airport shuttle service from 4 AM to 12 AM....MoreTripAdvisor.com8/29/2012
- The property has a coin operated little laundromat, a little exercise room, and a hot tub and sauna....MoreTripAdvisor.com8/14/2012
- Large King size beds in a cosy style but spacious room (Room 108), with a large table and chairs, mini bar and large flat screen TV....MoreTripAdvisor.com7/1/2012
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| Breakfast | 100 | |
- We always have a mini suite#163, it is always clean and comfortable, and the continental breakfast is great....MoreTripAdvisor.com8/24/2012
- A free continental breakfast buffet is offered each morning....MoreTripAdvisor.com8/14/2012
- There is also a sauna, jacuzzi facility and small gym with a couple of treadmills & cross trainers.There is breakfast included but it is very disappointing served in a very small odd looking building, the breakfast offers tea, juice, 2-3 types of cereals, a bowl of bananas, mini bagels, mini muffins (slightly stale) and some waffles that you toast....MoreTripAdvisor.com7/1/2012
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| Atmosphere | 100 | |
- There are open patios with potted plants where you can sit....MoreTripAdvisor.com8/14/2012
- The general decor is typical of American conservative style and it is very clean....MoreTripAdvisor.com7/1/2012
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| Beds | 50 | |
- I was told that the three of us could just sleep in one bed, or that they would bring a blanket so my son could sleep on the floor....MoreTripAdvisor.com8/24/2012
- The room was very clean and the beds were comfortable....MoreTripAdvisor.com8/14/2012
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| Food | 100 | |
- A free continental breakfast buffet is offered each morning....MoreTripAdvisor.com8/14/2012
- For 24hours dining options- there is a casino about 10 minutes walk away which has bar food /diner type restaurant and is pretty decent....MoreTripAdvisor.com7/1/2012
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| Price | 100 | |
- I had a Nice Stay with Reasonable Rate!....MoreTripAdvisor.com8/29/2012
- Rare and pleasant surprise for SFO area: clean, safe, basic accommodations at a reasonable price....MoreTripAdvisor.com7/10/2012
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| Return Potential | 50 | |
- He told us to keep the key to the room and if the flight was cancelled again just to come back to our room it was good until 11:00am the next day....MoreTripAdvisor.com9/7/2012
- Would absolutely stay here again....MoreTripAdvisor.com7/10/2012
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| Room Size | 100 | |
- The room was very spacious....MoreTripAdvisor.com8/29/2012
- Large King size beds in a cosy style but spacious room (Room 108), with a large table and chairs, mini bar and large flat screen TV....MoreTripAdvisor.com7/1/2012
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| Bar | 100 | |
- For 24hours dining options- there is a casino about 10 minutes walk away which has bar food /diner type restaurant and is pretty decent....MoreTripAdvisor.com7/1/2012
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| Bathroom | 100 | |
- The bathroom is also presented immaculately clean with a spacious area that includes shower (with different functions) over the bath, and again is quite large compared to european standards....MoreTripAdvisor.com7/1/2012
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| Lobby | 100 | |
- Don't be Fool by the small lobby; I have a nice stay with reasonable rate!...MoreTripAdvisor.com8/29/2012
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| Management | 0 | |
- Management has attitude problems....MoreTripAdvisor.com8/19/2012
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| Quality of Stay | 100 | |
- We enjoyed our stay here and would recommend it to anyone....MoreJudysBook.com10/25/2005
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| Restaurant | 100 | |
- For 24hours dining options- there is a casino about 10 minutes walk away which has bar food /diner type restaurant and is pretty decent....MoreTripAdvisor.com7/1/2012
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| Room Service | 100 | |
- Room service and maid service is very fast and they are very accommodating....MoreJudysBook.com10/25/2005
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| Sense of Security | 100 | |
- Rare and pleasant surprise for SFO area: clean, safe, basic accommodations at a reasonable price....MoreTripAdvisor.com7/10/2012
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| Spa | 100 | |
- The high street has a good variety of shops and there is also a good sushi restaurant over the highway also next to a chinese health centre that offers superb healing massages at a discounte......MoreTripAdvisor.com7/1/2012
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