| Staff | 100 | |
- Good facilities and friendly, helpful staff....MoreTripAdvisor.com9/8/2012
- The staff is EXCELLENT, the rooms are nice (standard Marriott)....MoreTripAdvisor.com8/28/2012
- We have come to expect nice accomodations from Marriott, but the staff here is TRULY EXCEPTIONAL....MoreTripAdvisor.com8/20/2012
- Front desk was friendly and quick....MoreTripAdvisor.com8/11/2012
- The staff was friendly, and the 15 minute or less walk to the Caltrain station was easy if not particularly salubrious (Caltrain transfers to BART at Millbrae seem quite well coordinated)....MoreTripAdvisor.com8/2/2012
- Restaurant and market staff were friendly and attentive....MoreTripAdvisor.com7/31/2012
- I recently stayed at the San Mateo Marriott for 4 days on a business trip and was very satisfied with the great accomodations and with the level of service provided by the staff....MoreCitysearch.com9/16/2006
- We were impressed by the shuttle service from the Airport and the friendly hotel staff....MoreCitysearch.com11/25/2002
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| Customer Service | 71 | |
- You're basically in Silicon Valley, and fast, reliable internet service is an absolute must.Fire those iBahn folks (really...what a stupid name), and get someone who can do it right....MoreTripAdvisor.com8/28/2012
- Their attention to detail, from the first check-in to check-out, really makes guests feel that their business is valued....MoreTripAdvisor.com8/20/2012
- Front desk was friendly and quick....MoreTripAdvisor.com8/11/2012
- I called the Mariott Customer Service Department, where I was informed it could take up to 5 days for a return call.Please be aware of this hotel....MoreTripAdvisor.com7/28/2012
- Ok, minor issues that I can deal with.\r But what I really hated about this place was the service....MoreCitysearch.com8/13/2009
- I recently stayed at the San Mateo Marriott for 4 days on a business trip and was very satisfied with the great accomodations and with the level of service provided by the staff....MoreCitysearch.com9/16/2006
- We were impressed by the shuttle service from the Airport and the friendly hotel staff....MoreCitysearch.com11/25/2002
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| Room Quality | 66 | |
- The staff is EXCELLENT, the rooms are nice (standard Marriott)....MoreTripAdvisor.com8/28/2012
- Individual Keurig machines in the room were a nice touch for getting that first cup of morning coffee....MoreTripAdvisor.com7/31/2012
- They left me crackers and wine in my room.I received a broken up cell phone message that "it looked like it was clear." Two hours ago I went to my general physician where I was diagnosed with bed bugs....MoreTripAdvisor.com7/28/2012
- There was a hole in the wall where the doorknob hits the wall, because there wasn't a door stopper....MoreCitysearch.com8/13/2009
- The rooms were immaculate....MoreCitysearch.com9/16/2006
- Went here for a conference- great conference rooms, and hotel rooms were quiet and comfortable....MoreCitysearch.com7/23/2006
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| Location | 100 | |
- Within a short walk to Trader Joe's (200 yards) for snacks and a longer walk to a major mall 1.5 miles) that we made quite happy....MoreTripAdvisor.com9/9/2012
- The hotel is close to everything in San Mateo and is a great location to work from....MoreTripAdvisor.com9/8/2012
- The staff was friendly, and the 15 minute or less walk to the Caltrain station was easy if not particularly salubrious (Caltrain transfers to BART at Millbrae seem quite well coordinated)....MoreTripAdvisor.com8/2/2012
- Overall this is a fine conference/business type hotel located right off the highway....MoreTripAdvisor.com7/28/2012
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| Cleanliness | 66 | |
- The guest rooms and meeting rooms seemed clean and bright....MoreTripAdvisor.com7/31/2012
- The pharmacist told me it looked like I had bitten by bed bugs....MoreTripAdvisor.com7/28/2012
- The rooms were immaculate....MoreCitysearch.com9/16/2006
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| Return Potential | 100 | |
- We would definitely stay again!...MoreTripAdvisor.com9/9/2012
- I've stayed at this hotel many times, and it's a solid hotel....MoreTripAdvisor.com8/28/2012
- Overall The SMM was a great place to stay and I'll definitely be back....MoreCitysearch.com9/16/2006
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| Amenities | 100 | |
- Also great little refrigerators to keep fruit & sodas....MoreTripAdvisor.com8/20/2012
- Individual Keurig machines in the room were a nice touch for getting that first cup of morning coffee....MoreTripAdvisor.com7/31/2012
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| Price | 50 | |
- We paid the conference room rate, which was a significant savings; if we had paid full price, we would have been more disappointed....MoreTripAdvisor.com7/31/2012
- Great price....MoreCitysearch.com7/23/2006
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| Restaurant | 100 | |
- We took taxis to downtown for great restaurants (don't use Yellow Cab!...MoreTripAdvisor.com9/9/2012
- Restaurant and market staff were friendly and attentive....MoreTripAdvisor.com7/31/2012
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| Value | 50 | |
- Their attention to detail, from the first check-in to check-out, really makes guests feel that their business is valued....MoreTripAdvisor.com8/20/2012
- We paid the conference room rate, which was a significant savings; if we had paid full price, we would have been more disappointed....MoreTripAdvisor.com7/31/2012
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| Atmosphere | 100 | |
- Went here for a conference- great conference rooms, and hotel rooms were quiet and comfortable....MoreCitysearch.com7/23/2006
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| Bathroom | 0 | |
- The tub & the sink wouldn't drain, so you're standing on dirty water during your shower....MoreCitysearch.com8/13/2009
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| Beds | 0 | |
- The pharmacist told me it looked like I had bitten by bed bugs....MoreTripAdvisor.com7/28/2012
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| Breakfast | 100 | |
- Enjoyed breakfast every morning....MoreTripAdvisor.com9/9/2012
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| Management | 0 | |
- My doctor's suggestion was to call the hotel manager....MoreTripAdvisor.com7/28/2012
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| Pool | 100 | |
- Good fitness facilities and a nice pool - but no poolside service?!...MoreTripAdvisor.com9/9/2012
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| Room Service | 100 | |
- Our room was immaculate, beds exquisite, great coffee makers, and room service faire was tasty and fresh....MoreTripAdvisor.com8/20/2012
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| Room Size | 100 | |
- The hotel is in good condition and has spacious rooms....MoreTripAdvisor.com8/11/2012
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