| Location | 100 | |
- this hotel is just in the perfect location!!...MoreTripAdvisor.com8/8/2012
- Good-downtown location is more interesting than Santa Clara-front desk staff was friendly and efficient, found a corner room -valet was efficient (definately call ahead)-good location with easy access to the 280 freeway, 15 min from cupertino-walkable to knight ridder building-incredible michael mina restaurant downstairs: arcadia-the quality of the lobby bar mojito was more than adequateBad-wall paper was peeling-carpet is aging-that deceivingly beautiful park in front of the hotel smells like urine and is filled with homeless people....MoreTripAdvisor.com7/14/2012
- Walking distance from a lot of stuff, and the light rail train stops rigth out front....MoreTripAdvisor.com7/9/2012
- Good location, great staff....MoreTripAdvisor.com7/2/2012
- The location is great for business....and plenty of options within walking distance for dining/drinks, etc....MoreTripAdvisor.com6/30/2012
- The Marriott is really close to everything in downtown, so all our friends and relatives were able to really have fun and enjoy San Jose without having to worry about the parking or transportation....MoreCitysearch.com5/5/2008
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| Staff | 83 | |
- Excellent, clean, nice amenities, courteous staff....MoreTripAdvisor.com9/7/2012
- Good-downtown location is more interesting than Santa Clara-front desk staff was friendly and efficient, found a corner room -valet was efficient (definately call ahead)-good location with easy access to the 280 freeway, 15 min from cupertino-walkable to knight ridder building-incredible michael mina restaurant downstairs: arcadia-the quality of the lobby bar mojito was more than adequateBad-wall paper was peeling-carpet is aging-that deceivingly beautiful park in front of the hotel smells like urine and is filled with homeless people....MoreTripAdvisor.com7/14/2012
- Good location, great staff....MoreTripAdvisor.com7/2/2012
- Front staff friendly and check in quick.......MoreTripAdvisor.com6/30/2012
- This staff needs major training on customer service....MoreCitysearch.com11/14/2006
- Staff was attentive and very friendly....MoreCitysearch.com11/2/2006
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| Cleanliness | 100 | |
- Excellent, clean, nice amenities, courteous staff....MoreTripAdvisor.com9/7/2012
- The valet was a great touch in this area and room service was prompt.I really dig clean rooms and they really kept this one in great condition....MoreTripAdvisor.com8/28/2012
- The rooms were clean and the beds were very comfortable....MoreTripAdvisor.com7/26/2012
- Hotel was lovely, clean (as most Mariotts are) and comfortable....MoreTripAdvisor.com7/9/2012
- Lobby is modern and my room (1700) was clean and up to date....MoreTripAdvisor.com7/2/2012
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| Atmosphere | 75 | |
- The rooms are quiet and clean and in the updated Marriott style....MoreTripAdvisor.com9/7/2012
- This Marriott was beautiful....MoreTripAdvisor.com8/20/2012
- they left it on the side of the building unlocked but without the keys....MoreCitysearch.com11/14/2006
- The walk in closet with a window, is a really nice touch....MoreCitysearch.com11/2/2006
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| Room Quality | 100 | |
- The rooms are quiet and clean and in the updated Marriott style....MoreTripAdvisor.com9/7/2012
- I love the rooms, the bathroom supplies and the beds....MoreTripAdvisor.com8/20/2012
- Old bathrooms....old furniture, not bad, but also not expected at the price range for a full service Marriott.Room service quality was good for breakfast....and the bar was good for after work drinks....MoreTripAdvisor.com6/30/2012
- The rooms are very modern and big....MoreCitysearch.com11/2/2006
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| Beds | 100 | |
- Comfy beds, I got a great sleep, and wonderful service....MoreTripAdvisor.com8/28/2012
- I love the rooms, the bathroom supplies and the beds....MoreTripAdvisor.com8/20/2012
- The rooms were clean and the beds were very comfortable....MoreTripAdvisor.com7/26/2012
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| Breakfast | 100 | |
- Also, free continental breakfasts are common now and I really missed that freebie....MoreTripAdvisor.com8/20/2012
- Arcadia (inside the hotel) has an excellent breakfast....MoreTripAdvisor.com7/2/2012
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| Customer Service | 50 | |
- Comfy beds, I got a great sleep, and wonderful service....MoreTripAdvisor.com8/28/2012
- This staff needs major training on customer service....MoreCitysearch.com11/14/2006
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| Amenities | 100 | |
- Excellent, clean, nice amenities, courteous staff....MoreTripAdvisor.com9/7/2012
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| Bar | 100 | |
- Old bathrooms....old furniture, not bad, but also not expected at the price range for a full service Marriott.Room service quality was good for breakfast....and the bar was good for after work drinks....MoreTripAdvisor.com6/30/2012
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| Bathroom | 100 | |
- I love the rooms, the bathroom supplies and the beds....MoreTripAdvisor.com8/20/2012
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| Business Friendly | 100 | |
- Good for business travelers and families on vacation....MoreTripAdvisor.com7/2/2012
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| Check In / Check Out | 100 | |
- Front staff friendly and check in quick.......MoreTripAdvisor.com6/30/2012
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| Concierge | 100 | |
- Especially enjoyed the concierge lounge has an outdoor veranda....MoreTripAdvisor.com9/7/2012
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| Family / Kid Friendly | 100 | |
- Good for business travelers and families on vacation....MoreTripAdvisor.com7/2/2012
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| Food | 100 | |
- Also, free continental breakfasts are common now and I really missed that freebie....MoreTripAdvisor.com8/20/2012
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| Lobby | 100 | |
- Lobby is modern and my room (1700) was clean and up to date....MoreTripAdvisor.com7/2/2012
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| Pool | 100 | |
- Lots of pool towels, comfy pool side chairs and the water temperature was perfect....MoreTripAdvisor.com8/20/2012
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| Price | 100 | |
- Price was reasonable, but we were with a convention group....MoreTripAdvisor.com7/9/2012
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| Restaurant | 100 | |
- Arcadia restaurant, which is run by Michael Minna, is one of the best in San Jose....MoreCitysearch.com11/2/2006
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| Return Potential | 100 | |
- Would stay here again for sure!...MoreTripAdvisor.com7/2/2012
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| Room Size | 100 | |
- The rooms are very modern and big....MoreCitysearch.com11/2/2006
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