| Staff | 40 | |
- From the lobby, with the exceptional decor, until the rooftop and the gorgeous restaurant (perfect for breakfast).The service is very good and all the staff very helpful and always polite.I've stayed at the standard rooms, and they're really tiny....MoreTripAdvisor.com9/9/2012
- Friendly staff....MoreTripAdvisor.com9/8/2012
- The staff here make this hotel top notch....MoreTripAdvisor.com9/7/2012
- Austin, one of the concierge staff was excellent and gave great suggestions....MoreTripAdvisor.com8/26/2012
- From the decor to the comfy rooms and attentive staff, its a great pick if you want to stay at an upscale hotel....MoreCitysearch.com11/13/2007
- When Wakiya confirmed my reservation I asked to speak to a person in the Rose bar about a Reservation and was treated very rudely by the concierge....MoreCitysearch.com8/13/2007
- the staff and the surroundings make you feel as though you are a VIP, even if you are just a simple woman like me....MoreCitysearch.com8/8/2007
- worst service....MoreCitysearch.com5/16/2007
- WORST SERVICE IN MANHATTAN- RUDE MANAGER!....MoreCitysearch.com4/4/2007
- Not only was everyone rude but the service is slow (however Theadora the waitress was stunning)....MoreCitysearch.com3/26/2007
- They're smart to tack on a 20% service charge, though: I was only going to tip 18% unless our server took her top off, too.\r \r On our way out, ""security"" was manning every door with their little earpieces, making sure we didn't go out the wrong way....MoreCitysearch.com1/30/2007
- Rude rude rude....MoreCitysearch.com1/4/2007
- They were absolutley horrified by the bad manners and rudeness of all the staff they encountered....MoreCitysearch.com11/14/2006
- I even had to work at getting an insincere apology out of the staff....MoreCitysearch.com11/8/2006
- Bartenders could re-define slow service, even with a totally empty bar....MoreCitysearch.com9/17/2006
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| Atmosphere | 92 | |
- Walking into the reception of this hotel you are welcomed by an impressive art collection which follows you throughout the hotel....MoreTripAdvisor.com9/9/2012
- The decor was absolutely beautiful....MoreTripAdvisor.com9/8/2012
- The lobby is beautiful, and it was lovely to enjoy a key to the park....MoreTripAdvisor.com9/2/2012
- This hotel is superbly located for exploring New York and is cool, stylish and chic....MoreTripAdvisor.com8/26/2012
- Chic, quiet and lovely surrounds....MoreTripAdvisor.com8/20/2012
- Very nice decor, good service and presentations-beautiful hotel and location....MoreUrbanspoon.com6/6/2011
- It was cozier than I expected with lots of deep colors, velvety chairs and hardwood floors (and a fireplace in the lobby!...MoreCitysearch.com9/24/2007
- DJ spins eclectic tunes ranging from classic hip-hop to the newest euro house....MoreCitysearch.com9/13/2007
- Cute and courteous doorman!...MoreCitysearch.com9/1/2007
- the staff and the surroundings make you feel as though you are a VIP, even if you are just a simple woman like me....MoreCitysearch.com8/8/2007
- Quiet and residential-- not the typical tourist fare....MoreCitysearch.com6/30/2007
- Then I tried to swallow the acid juice from a shabby looking, dingy colored, wine glass and completely understood....MoreCitysearch.com3/7/2007
- Red velvet curtains, candlelight and a working fireplace adds to the ambiance....MoreCitysearch.com8/20/2006
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| Customer Service | 18 | |
- room over 500room size 8x8 approxsink blockedbathroom too smallno hot waterair conditioning did not work 80 degrees in roomtold manager about it and he said thanks for letting him know..I told him something should be done....MoreTripAdvisor.com9/4/2012
- All this along with pleasant service and such a super setting, not to mention the NYT on request....MoreUrbanspoon.com6/5/2012
- We spoke to the concierge later about how to make an actual reservation in the future and he told us ""make friends with the doorman- that might help""....MoreCitysearch.com8/13/2007
- We didn't even bother to call her over JUST to see how long she could ignore us....MoreCitysearch.com7/5/2007
- Luxurious hotel with terrific service....MoreCitysearch.com6/30/2007
- worst service....MoreCitysearch.com5/16/2007
- WORST SERVICE IN MANHATTAN- RUDE MANAGER!....MoreCitysearch.com4/4/2007
- Not only was everyone rude but the service is slow (however Theadora the waitress was stunning)....MoreCitysearch.com3/26/2007
- They're smart to tack on a 20% service charge, though: I was only going to tip 18% unless our server took her top off, too.\r \r On our way out, ""security"" was manning every door with their little earpieces, making sure we didn't go out the wrong way....MoreCitysearch.com1/30/2007
- Even after waiting hours on end for my room to be serviced and inspected, there were fixtures missing from the bathroom and I had to call the front desk several times for documents I had requested at check-in....MoreCitysearch.com11/8/2006
- Bartenders could re-define slow service, even with a totally empty bar....MoreCitysearch.com9/17/2006
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| Bar | 60 | |
- The drinks were great in the lobby lounge....MoreTripAdvisor.com9/7/2012
- ......Don't forget the roof top terrace with glass roof which is stunning for breakfast or drinks at night....MoreTripAdvisor.com8/20/2012
- The Rose Bar is one of those rare places where everyone inside is goregous, rich, yet not pretentious....MoreCitysearch.com9/13/2007
- Bars and new restaurant, Wakiya, run by the owners of Nobu, were amazing and once again Ian Schrager, super hotel guy, created the place to be....MoreCitysearch.com9/10/2007
- When I made my reservation I asked about making a bottle service reservation at the Rose bar....MoreCitysearch.com8/13/2007
- Although I was shocked by the prices, the bartender and bar back were very attentive and very friendly....MoreCitysearch.com7/5/2007
- After finally taking our order, it took entirely too long for our $20 drinks....MoreCitysearch.com7/5/2007
- Great restaurants within walking distance include Fleur de Sel and the cute little tapas bar Casa Mono....MoreCitysearch.com6/30/2007
- The service at the Gramercy Park Hotel bars (Rose and Jade) was probably the worst I have ever seen....MoreCitysearch.com4/4/2007
- Bartenders could re-define slow service, even with a totally empty bar....MoreCitysearch.com9/17/2006
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| Location | 87 | |
- Very good experience and location.......MoreTripAdvisor.com9/9/2012
- Very good location next to a private park....MoreTripAdvisor.com9/7/2012
- It's great to be located next to Maialino restaurant, and the Gramercy Terrace is very pleasant....MoreTripAdvisor.com9/2/2012
- This hotel is superbly located for exploring New York and is cool, stylish and chic....MoreTripAdvisor.com8/26/2012
- Great location and lovely neighbourhood....MoreTripAdvisor.com8/20/2012
- Very nice decor, good service and presentations-beautiful hotel and location....MoreUrbanspoon.com6/6/2011
- Great restaurants within walking distance include Fleur de Sel and the cute little tapas bar Casa Mono....MoreCitysearch.com6/30/2007
- I got to the rooftop and they told me that it was closed for a private event....MoreCitysearch.com5/16/2007
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| Return Potential | 40 | |
- Much as we enjoyed going out and seeing the sights and sounds of the city, we always looked forward to coming back to our room, a testimony to how much we enjoyed our stay....MoreTripAdvisor.com9/9/2012
- I highly recommend this hotel and would definitely go back again....MoreCitysearch.com9/10/2007
- i will not be back....MoreCitysearch.com5/6/2007
- we subsequently left due to the horrible service) The Manager was SO RUDE, and unfortunately, most of those attending have worked directly with the hotel and Ian Schrager, and WILL NOT RETURN EVER AGAIN....MoreCitysearch.com4/4/2007
- So i tipped the 20% i always do - and will never go back....MoreCitysearch.com1/7/2007
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| Room Quality | 80 | |
- From the decor to the comfy rooms and attentive staff, its a great pick if you want to stay at an upscale hotel....MoreCitysearch.com11/13/2007
- , and the room was bigger than what I saw on the site, so that was a nice surprise....MoreCitysearch.com9/24/2007
- beautiful room....MoreCitysearch.com9/1/2007
- I got back to the room an 4:30 pm and the room was not made....MoreCitysearch.com5/16/2007
- The room was very comfortable though and the gym was nice....MoreCitysearch.com5/9/2007
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| Bathroom | 50 | |
- Bathroom was very nice....MoreTripAdvisor.com9/8/2012
- The first morning I was there Ii went to take a shower and the Water temperature handle was sitting in the soap dish....MoreCitysearch.com5/16/2007
- NY has so many fabulous places that are not worth experiencing ever again just because one has had to deal with some ""chip on the shoulder"" wanna be waiter, doorman, receptionist or bathroom assistant whose manners seem to escape them in the such surroundings....MoreCitysearch.com11/14/2006
- Furniture is fabulous, bathrooms are traditionally cool....MoreCitysearch.com11/13/2006
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| Food | 100 | |
- The coffee and toast was among the best I've had anywhere, and that's saying something....MoreTripAdvisor.com9/8/2012
- There are lots of great places on the doorstep for breakfast, lunch and dinner....MoreTripAdvisor.com8/26/2012
- It was not only delicious and beautifully presented but, at $19, a huge bargain, including juice, fresh fruit, coffee, choice of breads and pastries, artisanal cheeses, cold cuts, boiled eggs, and gorgeous jars of yogurt with strawberries....MoreUrbanspoon.com6/5/2012
- it's amazing food unike anything I have ever tried....MoreCitysearch.com8/8/2007
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| Management | 0 | |
- For management reading this- please do not bother with the insincere ""we are working towards..."" response....MoreCitysearch.com8/13/2007
- I called the General manager and he told me that they make up the rooms between 12 to 5....MoreCitysearch.com5/16/2007
- WORST SERVICE IN MANHATTAN- RUDE MANAGER!....MoreCitysearch.com4/4/2007
- Then I called to speak to the manager....MoreCitysearch.com1/4/2007
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| Restaurant | 100 | |
- It's great to be located next to Maialino restaurant, and the Gramercy Terrace is very pleasant....MoreTripAdvisor.com9/2/2012
- The bars are incredibly beautiful and Mario Batali's restaurant "Maiolino" was one of the best meals we had in New York....MoreTripAdvisor.com8/20/2012
- Bars and new restaurant, Wakiya, run by the owners of Nobu, were amazing and once again Ian Schrager, super hotel guy, created the place to be....MoreCitysearch.com9/10/2007
- Great restaurants within walking distance include Fleur de Sel and the cute little tapas bar Casa Mono....MoreCitysearch.com6/30/2007
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| Amenities | 100 | |
- It was cozier than I expected with lots of deep colors, velvety chairs and hardwood floors (and a fireplace in the lobby!...MoreCitysearch.com9/24/2007
- Sick artwork frames the space and there's rarely a line to engage in a free game of pool....MoreCitysearch.com9/13/2007
- Try and snag a seat near the real, working fireplace....MoreCitysearch.com11/12/2006
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| Concierge | 33 | |
- Austin, one of the concierge staff was excellent and gave great suggestions....MoreTripAdvisor.com8/26/2012
- We spoke to the concierge later about how to make an actual reservation in the future and he told us ""make friends with the doorman- that might help""....MoreCitysearch.com8/13/2007
- I called back the concierge to get us a dinner reservation somewhere else, and as soon as i told her what happened she put me on hold for 20 minutes....MoreCitysearch.com5/16/2007
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| Lobby | 100 | |
- The drinks were great in the lobby lounge....MoreTripAdvisor.com9/7/2012
- The lobby is beautiful, and it was lovely to enjoy a key to the park....MoreTripAdvisor.com9/2/2012
- It was cozier than I expected with lots of deep colors, velvety chairs and hardwood floors (and a fireplace in the lobby!...MoreCitysearch.com9/24/2007
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| Value | 66 | |
- It was a great value for the price....MoreTripAdvisor.com9/8/2012
- It is good value and full of character...MoreTripAdvisor.com8/26/2012
- SO not worth the trouble or the money....MoreCitysearch.com7/5/2007
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| Beds | 100 | |
- It really was the defintion of luxury; you feel it from the moment you enter the lobby to the point you flop on the comfortable bed to the point where you get a key to the private gramercy park....MoreCitysearch.com8/8/2007
- I found it restful and luxurious with top-notch beds/linens/pillows and really nice toiletries....MoreCitysearch.com6/30/2007
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| Breakfast | 100 | |
- There are lots of great places on the doorstep for breakfast, lunch and dinner....MoreTripAdvisor.com8/26/2012
- ......Don't forget the roof top terrace with glass roof which is stunning for breakfast or drinks at night....MoreTripAdvisor.com8/20/2012
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| Price | 100 | |
- All in all, a great escape and definitely worth the price....MoreCitysearch.com9/24/2007
- Although I was shocked by the prices, the bartender and bar back were very attentive and very friendly....MoreCitysearch.com7/5/2007
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| Check In / Check Out | 0 | |
- I had to wait 4 hrs until I could check in!...MoreCitysearch.com11/8/2006
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| Pool | 100 | |
- Sick artwork frames the space and there's rarely a line to engage in a free game of pool....MoreCitysearch.com9/13/2007
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| Quality of Stay | 0 | |
- My stay here has been the worst experience I have ever had in a hotel....MoreCitysearch.com5/16/2007
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| Room Service | 0 | |
- Even after waiting hours on end for my room to be serviced and inspected, there were fixtures missing from the bathroom and I had to call the front desk several times for documents I had requested at check-in....MoreCitysearch.com11/8/2006
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| View | 100 | |
- Though there are some great views in New York Ciy (empire state building, etc), the award has to go to the Gramercy Park Hotel's new roof terrace as it isn't slammed with tourist busses or annoying shutterbugs but rather is a calm respite from the rest of new york city where my husband and i enjoyed champagne to celebrate our anniversary....MoreCitysearch.com9/19/2007
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