| Customer Service | 40 | |
- Staff is efficient, friendly, but not too much, and helpful in an of hand New York kind of way....MoreTripAdvisor.com9/4/2012
- The staff were fantastic particularly the team on reception who booked restaurants and trains for us and were extremely accommodating ....MoreTripAdvisor.com8/11/2012
- The gentleman that run the door are very helpful and are always there should you have a question or need assistance....MoreTripAdvisor.com7/9/2012
- Then I asked to be seated....MoreCitysearch.com3/1/2010
- When we finally did force them to acknowledge us, they said they were overbooked and could not accommodate us (on a Monday night no less) - ignoring that the restaurant was half empty....MoreCitysearch.com1/25/2008
- Rude service....MoreCitysearch.com12/6/2007
- The drinks, however, are way over priced and the service is a bit lacking....MoreCitysearch.com10/29/2007
- HOWEVER the attitude of the staff and the management leaves much to be desired....MoreCitysearch.com10/9/2007
- awful service....MoreCitysearch.com9/15/2007
- The staff was very courteous and went out of their way to help with anything we needed, with the exception of housekeeping which took forever to get to the room....MoreCitysearch.com4/1/2007
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| Staff | 55 | |
- Staff is efficient, friendly, but not too much, and helpful in an of hand New York kind of way....MoreTripAdvisor.com9/4/2012
- The staff were fantastic particularly the team on reception who booked restaurants and trains for us and were extremely accommodating ....MoreTripAdvisor.com8/11/2012
- The staff are amazing, gracious without being subservient or annoying....MoreTripAdvisor.com7/28/2012
- I have to say that even though all of that was great, the staff themselves were the best part....MoreTripAdvisor.com7/9/2012
- Horrible boring place, rude staff....MoreCitysearch.com1/27/2008
- Rude service....MoreCitysearch.com12/6/2007
- HOWEVER the attitude of the staff and the management leaves much to be desired....MoreCitysearch.com10/9/2007
- awful service....MoreCitysearch.com9/15/2007
- The staff was very courteous and went out of their way to help with anything we needed, with the exception of housekeeping which took forever to get to the room....MoreCitysearch.com4/1/2007
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| Bar | 62 | |
- If you feel like staying at the hotel bar, though, you'll find it and the adjoining lounge area a great hangout for you and the trendy LES locals....MoreTripAdvisor.com9/4/2012
- The perfect locationWe could move around, go shopping, eat out and in and enjoy drinks in the outside bug under roof patio....MoreTripAdvisor.com8/21/2012
- Drinks or breakfast in the atrium off the lobby is divine....MoreTripAdvisor.com7/26/2012
- Also nice is the evening drink service on the patio and lobby bar area....MoreTripAdvisor.com7/9/2012
- When called to speak with a manager, his response was that the lounge/bar are for guests who spend ""A LOT OF MONEY TO STAY AT THE HOTEL."" He then backtracked to add that unless they are not at full capacity will they let ""outsiders"" in....MoreCitysearch.com1/25/2008
- Immediately, we were approached by a very rude little man who said that we weren't allowed to be there and ordered us to leave and step back inside the bar....MoreCitysearch.com12/6/2007
- The decor of the bar is absolutely gorgeous and they have a fantastic outside seating area....MoreCitysearch.com10/29/2007
- In total, we had 3 different servers which made for an interesting bar tab when we were finally settling up....MoreCitysearch.com10/29/2007
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| Location | 66 | |
- First off, you can walk to some great neighborhoods like NoLita, Soho, and the West Village from here....MoreTripAdvisor.com9/4/2012
- There is something to be said about a good location and this little gem in the heart of the lower East side is exactly that....MoreTripAdvisor.com8/21/2012
- We walked with ease to the South and shopping galore ....MoreTripAdvisor.com8/11/2012
- My friend kept walking and looked inside only to notice that the lounge was no where near full capacity....MoreCitysearch.com1/25/2008
- We were seated in outdoor lounge having cocktails and were asked to move to an inside location because the outside was for hotel guests only....MoreCitysearch.com9/15/2007
- It has a great location for shopping in the Village, Soho, Nolita, Chinatown, etc....MoreCitysearch.com4/1/2007
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| Restaurant | 75 | |
- Everyone from the front desk to the bellhops recommended bars and restaurants with that hard-to-find mix of hipness without snobbiness....MoreTripAdvisor.com9/4/2012
- Uptown was accessible with ease .Good cafes and restaurants nearby.Would stay again ....MoreTripAdvisor.com8/11/2012
- We really appreciated that being there and enjoyed the restaurant immensely....MoreTripAdvisor.com7/9/2012
- When we finally did force them to acknowledge us, they said they were overbooked and could not accommodate us (on a Monday night no less) - ignoring that the restaurant was half empty....MoreCitysearch.com1/25/2008
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| Return Potential | 75 | |
- Uptown was accessible with ease .Good cafes and restaurants nearby.Would stay again ....MoreTripAdvisor.com8/11/2012
- I will be back!...MoreTripAdvisor.com7/28/2012
- We now live out of state, but travel to NY for business at least 10 times a year and will not stay anywhere else.The staff is professional and friendly....MoreTripAdvisor.com7/9/2012
- It took some time for them to sort this all out, but needless to say, I will NEVER go back there....MoreCitysearch.com10/29/2007
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| View | 100 | |
- Our room was a corner room, which was small in size but seemed large enough with the floor-to-ceiling windows exposed (great views of downtown, too)....MoreTripAdvisor.com9/4/2012
- Our room was large by US standards and the views great ....MoreTripAdvisor.com8/11/2012
- The rooms are spacious with lovely views and the fitness center is vintage edwardian charm....MoreTripAdvisor.com7/26/2012
- Our view was gorgeous and with the floor to ceiling windows we really enjoyed the experience of viewing the city at night and during the day from our room....MoreTripAdvisor.com7/9/2012
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| Atmosphere | 100 | |
- The hotel itself features a gorgeous opulent antique-style decor and has lush touches in the rooms like oriental carpets, marble sinks, plush bathrobes and slippers, and ipod docking surround stereo systems....MoreTripAdvisor.com9/4/2012
- The entire hotel decor is very old english library type....MoreTripAdvisor.com7/9/2012
- The decor of the bar is absolutely gorgeous and they have a fantastic outside seating area....MoreCitysearch.com10/29/2007
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| Room Size | 100 | |
- Our room was a corner room, which was small in size but seemed large enough with the floor-to-ceiling windows exposed (great views of downtown, too)....MoreTripAdvisor.com9/4/2012
- Our room was large by US standards and the views great ....MoreTripAdvisor.com8/11/2012
- The rooms are spacious with lovely views and the fitness center is vintage edwardian charm....MoreTripAdvisor.com7/26/2012
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| Amenities | 100 | |
- The suites are amazing, and the DVDs of NYC movies a nice touch for those who have travelled....MoreTripAdvisor.com7/28/2012
- The turn down service with cookies and bath slippers was a very nice touch too....MoreTripAdvisor.com7/9/2012
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| Bathroom | 100 | |
- Our bathroom was gigantic with a huge sunken tub and rain shower with lots of high-end toiletries....MoreTripAdvisor.com7/9/2012
- The floor to ceiling windows are great, as are the tub and showerheads themselves....MoreCitysearch.com4/1/2007
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| Cleanliness | 100 | |
- Our room was quiet and kept clean, we even had turn-down service each night, which many hotels in NYC have abandoned....MoreTripAdvisor.com9/4/2012
- Lots of wood, clean lines and colors and very luxurious....MoreTripAdvisor.com7/9/2012
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| Lobby | 100 | |
- Drinks or breakfast in the atrium off the lobby is divine....MoreTripAdvisor.com7/26/2012
- The lobby/atrium is perfect for business meetings or delicious cocktails made by true mixologists!...MoreTripAdvisor.com7/9/2012
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| Management | 0 | |
- The same manager had no resolution for the matter....MoreCitysearch.com1/25/2008
- HOWEVER the attitude of the staff and the management leaves much to be desired....MoreCitysearch.com10/9/2007
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| Beds | 100 | |
- The bed was very comfortable, and the room was quiet despite the active Bowery bar crowd on the street below at night.The staff was friendly, helpful and savvy....MoreTripAdvisor.com9/4/2012
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| Breakfast | 100 | |
- Drinks or breakfast in the atrium off the lobby is divine....MoreTripAdvisor.com7/26/2012
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| Fitness Center | 100 | |
- The rooms are spacious with lovely views and the fitness center is vintage edwardian charm....MoreTripAdvisor.com7/26/2012
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| Price | 0 | |
- The drinks, however, are way over priced and the service is a bit lacking....MoreCitysearch.com10/29/2007
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| Room Quality | 100 | |
- The hotel itself features a gorgeous opulent antique-style decor and has lush touches in the rooms like oriental carpets, marble sinks, plush bathrobes and slippers, and ipod docking surround stereo systems....MoreTripAdvisor.com9/4/2012
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