| Staff | 57 | |
- The staff was very friendly and helpful....MoreTripAdvisor.com9/10/2012
- Also, the front desk staff were rude and unhelpful - leaving us on hold indefinitely on the phone when ringing to complain, being incredibly rude regarding us asking whether there was meant to be a fridge in our room, taking over an hour to bring a bucket of ice....MoreTripAdvisor.com9/8/2012
- Lobby staff was helpful and courteous....MoreTripAdvisor.com9/4/2012
- Its initial appearance is clean, tidy, nicely if somewhat gaudery decorated and the staff are pleasant....MoreTripAdvisor.com9/2/2012
- The staff were very helpful and would definitely recommend the use of their car for collection/return to the airport, excellent value....MoreTripAdvisor.com8/31/2012
- The bartender greeted us with a ""the kitchen closed 2 minutes ago"", despite the fact that we had just called and been told differently.\r \r He continued to be extremely rude and argue with us, even after agreeing to serve us a little food....MoreCitysearch.com7/12/2010
- There was plenty of horn honking happening at 1 a.m.\r The room was nicely decorated and the front desk staff was very friendly....MoreCitysearch.com6/30/2010
- The water pressure was terrible and left shampoo in my hair and hands-down it was the most rude service I received from the room service staff....MoreCitysearch.com6/30/2010
- The front desk staff is the worst- they don't help you, they can't accomodate to your needs, and they're rude....MoreCitysearch.com1/27/2009
- Nobody had enough towels, the entire staff was rude to us all, we were completely overcharged ($200/night!...MoreCitysearch.com7/22/2004
- The bar staff are friendly and engaging and set the mood with background beats from the Dead and Santana and current R&B....MoreCitysearch.com3/11/2004
- The people at the desk aren't friendly.One night the desk did not answer the phone....MoreCitysearch.com7/14/2003
- Staff was really nice though....MoreCitysearch.com8/7/2002
- The staff were friendly and the house-keeping is well above average, very clean!...MoreCitysearch.com5/21/2002
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| Room Quality | 58 | |
- After midnight AC unit starts making a terrible noise....MoreTripAdvisor.com9/5/2012
- Also transcending from an average midtown hotel experience eluded me as the all night traffic, police and fire sirens did their best to keep me awake, and that was after the noise coming through the paper thin walls from adjoining rooms finally fell silent....MoreTripAdvisor.com9/2/2012
- The rooms are modern and light with fantastic views....MoreTripAdvisor.com9/1/2012
- There was plenty of horn honking happening at 1 a.m.\r The room was nicely decorated and the front desk staff was very friendly....MoreCitysearch.com6/30/2010
- Our room was boiling because the air conditioning didn't work and the girl at the front said she couldn't do anything about it and stared at me blankly....MoreCitysearch.com1/27/2009
- Both the living room and small seperate bedroom had flat screen LG TVs in them....MoreCitysearch.com1/28/2008
- You have to block the potentially nice views with the window shades to keep the sun from turning the room into an oven....MoreCitysearch.com7/14/2003
- The air conditioner was not up to the challenge-you stay perpetually warm despite the maintenance man rolling in another old worn compressor....MoreCitysearch.com7/14/2003
- I had an awesome view of the East River as well as the rest of Manhattan (I had a corner room)....MoreCitysearch.com8/7/2002
- If you know New York though, the rooms are worth the bargains....MoreCitysearch.com8/6/2002
- The air conditioning was an old fashioned floor model that didn't work....MoreCitysearch.com7/5/2002
- We asked for a room with a view prior to arrival and was rewarded with a room on the 18th floor with excellent views of the Queensborough Bridge....MoreCitysearch.com5/21/2002
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| View | 100 | |
- The promised comfort and convenience of overlooking the East River and the majestic 59th Street Bridge are only available to those, I imagine who are lucky enough to get a room with a view as they were not available at the front and side rooms I unfortunately inhabited....MoreTripAdvisor.com9/2/2012
- The rooms are modern and light with fantastic views....MoreTripAdvisor.com9/1/2012
- High-up room overlooking the river - magnificent view....MoreTripAdvisor.com8/28/2012
- We had a deluxe room on the 19th floor which was spacious and had a great skyline view (we were not on the bridge/river side)....MoreCitysearch.com1/28/2008
- It's worth a visit whether you live in the neighborhood or are just looking for a new place to entertain friends and enjoy the bridge and city views......MoreCitysearch.com3/11/2004
- Great views of 59th Street Bridge & East River!...MoreCitysearch.com12/3/2003
- You have to block the potentially nice views with the window shades to keep the sun from turning the room into an oven....MoreCitysearch.com7/14/2003
- I had an awesome view of the East River as well as the rest of Manhattan (I had a corner room)....MoreCitysearch.com8/7/2002
- Clean spacious rooms with views of New York....MoreCitysearch.com8/6/2002
- I stayed at the Bentley on business and was taken aback by the breathtaking view from the 21st floor restaurant/bar....MoreCitysearch.com7/28/2002
- We asked for a room with a view prior to arrival and was rewarded with a room on the 18th floor with excellent views of the Queensborough Bridge....MoreCitysearch.com5/21/2002
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| Customer Service | 11 | |
- The staff was very friendly and helpful....MoreTripAdvisor.com9/10/2012
- Also, the front desk staff were rude and unhelpful - leaving us on hold indefinitely on the phone when ringing to complain, being incredibly rude regarding us asking whether there was meant to be a fridge in our room, taking over an hour to bring a bucket of ice....MoreTripAdvisor.com9/8/2012
- @ 2.30am I went downstairs to find out that in fact he never called the technician....MoreTripAdvisor.com9/5/2012
- The bartender greeted us with a ""the kitchen closed 2 minutes ago"", despite the fact that we had just called and been told differently.\r \r He continued to be extremely rude and argue with us, even after agreeing to serve us a little food....MoreCitysearch.com7/12/2010
- The water pressure was terrible and left shampoo in my hair and hands-down it was the most rude service I received from the room service staff....MoreCitysearch.com6/30/2010
- The front desk staff is the worst- they don't help you, they can't accomodate to your needs, and they're rude....MoreCitysearch.com1/27/2009
- The radio was broken and had to be replaced, which was done promptly....MoreCitysearch.com3/14/2006
- For the price, we certainly expected more than the awful service and treatment that we received....MoreCitysearch.com7/22/2004
- The people at the desk aren't friendly.One night the desk did not answer the phone....MoreCitysearch.com7/14/2003
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| Amenities | 40 | |
- We will stay at the Bently more often and look forward to the rooftop amenities in the future....MoreTripAdvisor.com9/10/2012
- The hotel left a lot to be desired.We were given a complimentary upgrade to a suite which sounded great, however that's where it stopped.The mini-bar was non existant, no fridge so the extortionately priced water and out of date snacks were just left on the side....MoreTripAdvisor.com9/8/2012
- no nicknack's you know the basic things you find in even the cheapest hotels, no fridge either....MoreTripAdvisor.com9/2/2012
- Both the living room and small seperate bedroom had flat screen LG TVs in them....MoreCitysearch.com1/28/2008
- No pay phones in the building....MoreCitysearch.com7/5/2002
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| Bathroom | 50 | |
- The chamber maid was hopeless - mum had to complain several times to even get the bed made up and towels in the bathroom....MoreTripAdvisor.com9/8/2012
- Bathroom was updated with green marble and was clean as well....MoreCitysearch.com1/28/2008
- The bathroom was very nice........MoreCitysearch.com3/14/2006
- About the allegged ""Belgium Linens""-we had a suite and routinely received 1 washcloth-when we received none, I called housekeeping to be told that there were no additional washcloths-we had to use hand towels to bathe....MoreCitysearch.com7/14/2003
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| Cleanliness | 100 | |
- Its initial appearance is clean, tidy, nicely if somewhat gaudery decorated and the staff are pleasant....MoreTripAdvisor.com9/2/2012
- Room was clean and was properly stocked with everything we needed....MoreCitysearch.com1/28/2008
- Clean spacious rooms with views of New York....MoreCitysearch.com8/6/2002
- The staff were friendly and the house-keeping is well above average, very clean!...MoreCitysearch.com5/21/2002
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| Location | 100 | |
- This was our first visit to New York, and we were advised that this was a great hotel in a prime location.The location was good - a little too far out from Times Square and the shopping district for my mum who is disabled, but taxis are very easy to come by....MoreTripAdvisor.com9/8/2012
- The location was good for what we were planning, however it is a 3 ave walk to the 6....MoreCitysearch.com1/28/2008
- It's worth a visit whether you live in the neighborhood or are just looking for a new place to entertain friends and enjoy the bridge and city views......MoreCitysearch.com3/11/2004
- Great views of 59th Street Bridge & East River!...MoreCitysearch.com12/3/2003
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| Bar | 100 | |
- The bar at the top of the Bentley Hotel at 62nd and York is a welcome addition to the Sutton Place neighborhood....MoreCitysearch.com3/11/2004
- It's a great place to grab drinks on a warm night rather than fighting the crowds at other outdoor bars......MoreCitysearch.com12/3/2003
- The food is excellent and the bar is the perfect place to unwind after a rough day of meetings....MoreCitysearch.com7/28/2002
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| Value | 100 | |
- Getting a room a bit up is highly recommended.The rooms were ok value for money, and overall we had a pleasant stay....MoreTripAdvisor.com9/10/2012
- The staff were very helpful and would definitely recommend the use of their car for collection/return to the airport, excellent value....MoreTripAdvisor.com8/31/2012
- If you know New York though, the rooms are worth the bargains....MoreCitysearch.com8/6/2002
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| Atmosphere | 100 | |
- Its initial appearance is clean, tidy, nicely if somewhat gaudery decorated and the staff are pleasant....MoreTripAdvisor.com9/2/2012
- It's a great place to grab drinks on a warm night rather than fighting the crowds at other outdoor bars......MoreCitysearch.com12/3/2003
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| Return Potential | 100 | |
- We will stay at the Bently more often and look forward to the rooftop amenities in the future....MoreTripAdvisor.com9/10/2012
- Overall it is a very stylish hotel and I would deffinatley stay again. Claire & Mitch London...MoreCitysearch.com5/21/2002
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| Room Service | 0 | |
- The water pressure was terrible and left shampoo in my hair and hands-down it was the most rude service I received from the room service staff....MoreCitysearch.com6/30/2010
- The girls and I had planned to order room service while getting ready in my room, only to be told that it wasn't available that day; we had planned on getting pictures after the reception on the top floor lounge with the skyline in the background, only to be told THAT DAY that there was a FRATERNITY FORMAL up there and it was closed for the evening (hence no room service)....MoreCitysearch.com7/22/2004
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| Room Size | 100 | |
- Both the living room and small seperate bedroom had flat screen LG TVs in them....MoreCitysearch.com1/28/2008
- Clean spacious rooms with views of New York....MoreCitysearch.com8/6/2002
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| Beds | 0 | |
- The chamber maid was hopeless - mum had to complain several times to even get the bed made up and towels in the bathroom....MoreTripAdvisor.com9/8/2012
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| Breakfast | 100 | |
- We had breakfast at the local diner as hotel breakfasts are always expensive and we only eat light breakfasts anyway....MoreTripAdvisor.com9/1/2012
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| Concierge | 0 | |
- There is no concierge, no doormen, the parking garage is under the hotel, but you have to walk out the way the cars come in and actually walk around the block to the other side of the building to get in....MoreCitysearch.com7/5/2002
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| Lobby | 100 | |
- Lobby staff was helpful and courteous....MoreTripAdvisor.com9/4/2012
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| Quality of Stay | 100 | |
- We enjoyed our recent stay at the Bentley....MoreTripAdvisor.com9/10/2012
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| See more details |
