| Customer Service | 62 | |
- doormen were always attentive and helpful with taxis, directions and tips;...MoreTripAdvisor.com8/29/2012
- Professional, helpful, friendly staff.....MoreTripAdvisor.com8/23/2012
- He was so horribly rude....MoreTripAdvisor.com8/18/2012
- Despite being an oldie I loved the doormen's uniform and found the staff to be very friendly and helpful....MoreTripAdvisor.com8/17/2012
- Rooms are great, service and location is second to none, close to the real NYC but a good starting point for overseas nervous Bristish visitors....MoreTripAdvisor.com8/13/2012
- Try the English breakfast!\r \r The decor is pretty amazing and the service is even better....MoreCitysearch.com6/21/2009
- Even worse, after agreeing not to charge me for my room, the hotel charged my credit card anyway and now refuses to reverse the charges!!...MoreCitysearch.com4/14/2008
- The concierege is knowledgeable and helpful....MoreCitysearch.com7/9/2007
- The bar in the lobby was great, the service was as nice as the Four Seasons and professional....MoreCitysearch.com3/18/2006
- Service amazing, late check out is a must!...MoreCitysearch.com3/2/2006
- The service here was great and the staff were super friendly....MoreJudysBook.com11/11/2005
- Very attentive service....MoreCitysearch.com9/1/2005
- When I asked to have it removed the incredibly rude staff accused me on ""scamming"" him....MoreCitysearch.com11/29/2003
- The champagne was given to us at the concierge desk and the I had to call to remind them about the strawberries (which were supposed to be in the room upon arrival)....MoreCitysearch.com10/28/2002
- Hotel feels a bit gloomy and the service is not good....MoreCitysearch.com9/15/2002
- The staff is slow and often overworked with attitude, probally because they are understaffed....MoreCitysearch.com8/6/2002
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| Location | 100 | |
- I chose the hotel because I wanted a comfortable and stylish hotel in a safe area close to good shopping districts and bars/cafes....MoreTripAdvisor.com9/9/2012
- Great location with the subway (Canal Street) just nearby....MoreTripAdvisor.com9/6/2012
- located in tribeca and great restos and bars in the area....MoreTripAdvisor.com8/29/2012
- This hotel is in a great location and away from the hustle bustle touristy things however Times Sq is a short train ride on the subway or about $15 cab ride....MoreTripAdvisor.com8/24/2012
- We loved the location as you feel like a native new Yorker rather than a passing tourist....MoreTripAdvisor.com8/23/2012
- Great location....MoreTripAdvisor.com8/17/2012
- And by the way - great location!...MoreTripAdvisor.com8/14/2012
- Rooms are great, service and location is second to none, close to the real NYC but a good starting point for overseas nervous Bristish visitors....MoreTripAdvisor.com8/13/2012
- The location is fantastic -- the subway is just a few short blocks away as is Canal Street (for all your NY souvenir shopping) and Broadway....MoreCitysearch.com11/18/2007
- Really close to the subway lines....MoreCitysearch.com7/9/2007
- The location is good and the place is close to restaurants....MoreJudysBook.com12/18/2005
- Instead, most visitors will find themselves surrounded by the best restaurants and clubs in this otherwise morbid neighborhood....MoreCitysearch.com9/1/2005
- The Grand was just blocks away from Bouley where we had one of the most memorable dining experiences in the city....MoreCitysearch.com3/14/2004
- Location was great as it was a pleasure not to do the midtown thing....MoreCitysearch.com2/27/2004
- Great location and very trendy....MoreCitysearch.com7/10/2002
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| Staff | 76 | |
- On day 2, some of the staff proved helpful in suggesting stores and various locations to visit, and the bell boys were really nice, but the overall impression is that while the staff is friendly, they are not particularly trained for their job....MoreTripAdvisor.com9/9/2012
- All staff seem very cool and generally young and attractive - but very friendly too....MoreTripAdvisor.com9/6/2012
- front desk staff were pleasant and warm.Complimentary breakfast: great continental breakfast;...MoreTripAdvisor.com8/29/2012
- The staff were SO FRIENDLY and calm....MoreTripAdvisor.com8/24/2012
- Professional, helpful, friendly staff.....MoreTripAdvisor.com8/23/2012
- He was so horribly rude....MoreTripAdvisor.com8/18/2012
- Despite being an oldie I loved the doormen's uniform and found the staff to be very friendly and helpful....MoreTripAdvisor.com8/17/2012
- Service amazing, late check out is a must!...MoreCitysearch.com3/2/2006
- The service here was great and the staff were super friendly....MoreJudysBook.com11/11/2005
- Their hotel staff is very friendly and prompt....MoreJudysBook.com8/19/2005
- And the hotel staff was extremely friendly and accommodating, which is often hard to find downtown....MoreCitysearch.com3/14/2004
- When I asked to have it removed the incredibly rude staff accused me on ""scamming"" him....MoreCitysearch.com11/29/2003
- The staff is slow and often overworked with attitude, probally because they are understaffed....MoreCitysearch.com8/6/2002
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| Atmosphere | 88 | |
- Front Lobby: decent front lobby space for a boutique hotel;...MoreTripAdvisor.com8/29/2012
- We loved the location as you feel like a native new Yorker rather than a passing tourist....MoreTripAdvisor.com8/23/2012
- Beautiful Place....MoreCitysearch.com6/21/2009
- The decor is dim and modern and the doormen are fabulous....MoreCitysearch.com11/18/2007
- We ended staying @ Church for 2 hours the atmosphere was so great ....MoreCitysearch.com3/2/2006
- It's the perfect place to enjoy the laid back vibe of Tribeca....MoreCitysearch.com3/14/2004
- I was appalled at the tiny rooms and the terrible room decor....MoreCitysearch.com11/29/2003
- The hotel is beautiful and the rooms are large and stylish....MoreCitysearch.com8/18/2002
- the atmosphere in the lobby & lounge are unreal....MoreCitysearch.com6/17/2002
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| Bar | 87 | |
- I chose the hotel because I wanted a comfortable and stylish hotel in a safe area close to good shopping districts and bars/cafes....MoreTripAdvisor.com9/9/2012
- located in tribeca and great restos and bars in the area....MoreTripAdvisor.com8/29/2012
- The bar is great and the underground club was a surprise but so handy to have in the hotel....MoreTripAdvisor.com8/24/2012
- There is a free coffee and ice station on every floor.The immediate area is great with a lot of very good eating places and bars....MoreTripAdvisor.com8/17/2012
- Close to Times Sq, twin towers, water front and the coolest of local bars and street scene....MoreTripAdvisor.com8/13/2012
- The bar in the lobby was great, the service was as nice as the Four Seasons and professional....MoreCitysearch.com3/18/2006
- The hotel restaurant/lounge served great food & cocktails as well....MoreCitysearch.com2/27/2004
- Oh, and what about the noise from the bar being in your room???...MoreCitysearch.com8/6/2002
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| Room Quality | 50 | |
- To me, the room was a disappointment; it reminded me of a faded Starbucks-café, with wall-to-wall carpeting, non-comfy furniture with visible wear and tear (including a blue armchair which is exactly the kind you find in Starbucks in Europe), and low quality bed linen and towels: the duvet cover had a whole and both duvet cover and sheets looked worn....MoreTripAdvisor.com9/9/2012
- The rooms are so modern and the bathroom amenities were great....MoreTripAdvisor.com8/24/2012
- Rooms are great, service and location is second to none, close to the real NYC but a good starting point for overseas nervous Bristish visitors....MoreTripAdvisor.com8/13/2012
- They put us on the second floor, failing to advise us that the atrium (the rooms all overlook the atrium) turns into a nightclub until the wee hours of the morning....MoreCitysearch.com4/14/2008
- Nice breakfast delivered to our room, a nice apple flat screen in our room, 2 t.v.'s, funky furnishing, and a goldfish if you miss your pet (we did not partake in the fish)....MoreCitysearch.com3/18/2006
- I was appalled at the tiny rooms and the terrible room decor....MoreCitysearch.com11/29/2003
- The hotel is beautiful and the rooms are large and stylish....MoreCitysearch.com8/18/2002
- Oh, and what about the noise from the bar being in your room???...MoreCitysearch.com8/6/2002
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| Food | 80 | |
- The food was barely edible: cold and bland....MoreTripAdvisor.com9/4/2012
- I had breakfast in their hotel restaurant and the food was amazing....MoreCitysearch.com6/21/2009
- in the neighborhood that has great food, even better prices...go for brunch...MoreCitysearch.com3/2/2006
- The food here was pretty good....MoreJudysBook.com11/11/2005
- The hotel restaurant/lounge served great food & cocktails as well....MoreCitysearch.com2/27/2004
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| Restaurant | 100 | |
- It is close to the World Trade Centre and handy to the swanky nightlife and restaurant area of Soho and Tribeca and a short stroll to Grenwich Village....MoreTripAdvisor.com8/24/2012
- I had breakfast in their hotel restaurant and the food was amazing....MoreCitysearch.com6/21/2009
- The location is good and the place is close to restaurants....MoreJudysBook.com12/18/2005
- Instead, most visitors will find themselves surrounded by the best restaurants and clubs in this otherwise morbid neighborhood....MoreCitysearch.com9/1/2005
- The hotel restaurant/lounge served great food & cocktails as well....MoreCitysearch.com2/27/2004
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| Cleanliness | 75 | |
- The bathroom was clean but again, less inviting than expected....MoreTripAdvisor.com9/9/2012
- To me, the room was a disappointment; it reminded me of a faded Starbucks-café, with wall-to-wall carpeting, non-comfy furniture with visible wear and tear (including a blue armchair which is exactly the kind you find in Starbucks in Europe), and low quality bed linen and towels: the duvet cover had a whole and both duvet cover and sheets looked worn....MoreTripAdvisor.com9/9/2012
- It was very clean with comfortable beds and a nice bathroom....MoreTripAdvisor.com8/17/2012
- The hotel is very clean and nice....MoreJudysBook.com11/11/2005
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| Return Potential | 75 | |
- Will definately be back!...MoreTripAdvisor.com8/24/2012
- Would definitely stay here again....MoreTripAdvisor.com8/23/2012
- I will never stay here again and I advisel the same for all....MoreTripAdvisor.com8/18/2012
- We had a great time and will be back soon....MoreCitysearch.com3/14/2004
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| Amenities | 100 | |
- In brief, the visual appearance of the room was neither fresh nor inviting, and the room also lacks some basic amenities like a coffee maker or a complimentary water bottle, which I have come to expect in hotels of this category....MoreTripAdvisor.com9/9/2012
- The rooms are so modern and the bathroom amenities were great....MoreTripAdvisor.com8/24/2012
- The amenities were great....MoreCitysearch.com10/28/2002
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| Bathroom | 100 | |
- The bathroom was clean but again, less inviting than expected....MoreTripAdvisor.com9/9/2012
- The rooms are so modern and the bathroom amenities were great....MoreTripAdvisor.com8/24/2012
- It was very clean with comfortable beds and a nice bathroom....MoreTripAdvisor.com8/17/2012
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| Beds | 66 | |
- To me, the room was a disappointment; it reminded me of a faded Starbucks-café, with wall-to-wall carpeting, non-comfy furniture with visible wear and tear (including a blue armchair which is exactly the kind you find in Starbucks in Europe), and low quality bed linen and towels: the duvet cover had a whole and both duvet cover and sheets looked worn....MoreTripAdvisor.com9/9/2012
- Bed very comfortable and bedding/pillows high quality....MoreTripAdvisor.com9/6/2012
- It was very clean with comfortable beds and a nice bathroom....MoreTripAdvisor.com8/17/2012
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| Breakfast | 100 | |
- front desk staff were pleasant and warm.Complimentary breakfast: great continental breakfast;...MoreTripAdvisor.com8/29/2012
- Try the English breakfast!\r \r The decor is pretty amazing and the service is even better....MoreCitysearch.com6/21/2009
- Nice breakfast delivered to our room, a nice apple flat screen in our room, 2 t.v.'s, funky furnishing, and a goldfish if you miss your pet (we did not partake in the fish)....MoreCitysearch.com3/18/2006
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| Quality of Stay | 66 | |
- I recently stayed at the TriBeCa Grand Hotel and had an excellent time....MoreCitysearch.com6/21/2009
- We loved our stay at the Tribeca Grand....MoreCitysearch.com3/14/2004
- Staying at the Tribeca Grand hotel was the worst hotel experience I've ever had!!...MoreCitysearch.com11/29/2003
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| Room Size | 66 | |
- I was appalled at the tiny rooms and the terrible room decor....MoreCitysearch.com11/29/2003
- The hotel is beautiful and the rooms are large and stylish....MoreCitysearch.com8/18/2002
- the rooms are of a good size and one of a kind....MoreCitysearch.com6/17/2002
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| Concierge | 50 | |
- and the concierge was helpful geting us reservations at lots of restaurants and clubs around town....MoreCitysearch.com1/28/2003
- The champagne was given to us at the concierge desk and the I had to call to remind them about the strawberries (which were supposed to be in the room upon arrival)....MoreCitysearch.com10/28/2002
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| Lobby | 100 | |
- Front Lobby: decent front lobby space for a boutique hotel;...MoreTripAdvisor.com8/29/2012
- the atmosphere in the lobby & lounge are unreal....MoreCitysearch.com6/17/2002
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| View | 100 | |
- Room was excellent (8th floor) with view onto 6th Avenue - fantastic walk in shower and lovely toiletries....MoreTripAdvisor.com9/6/2012
- We had a great suite overlooking the subway station!...MoreCitysearch.com3/18/2006
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| Price | 100 | |
- in the neighborhood that has great food, even better prices...go for brunch...MoreCitysearch.com3/2/2006
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| Room Service | 0 | |
- When I called to complain on Saturday night the front desk offered to make my room services from the previous night complimentary....MoreCitysearch.com11/29/2003
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