| Staff | 50 | |
- Staff alone makes this hotel one of my fave in NYC....MoreTripAdvisor.com9/4/2012
- The bathroom was also tiny with mould spread across it and tiles in the showers were coming off.I provided my feedback to reception staff who justified the hotel's tatty appearance by blaming its age without offering any kind of compensation......MoreTripAdvisor.com8/31/2012
- Front desk staff was rude and uninterested in helping....MoreTripAdvisor.com8/30/2012
- The W Staff were friendly and the lobby cozy....MoreTripAdvisor.com8/29/2012
- The only negative things were: housekeeping was poor....MoreTripAdvisor.com8/29/2012
- The place is sleek, chic, clean, staff is good-looking and hip....MoreCitysearch.com7/18/2010
- I believe that the new surroundings have re-energized the staff and as a result the hotel is now a thriving property in midtown.\r The room I stayed in was on the top floor and was modern and very spacious....MoreCitysearch.com10/14/2008
- First, the staff upon check in was mostly concerned with chatting it up with eachother, we had to interrupt them just to check in and find the elevators....MoreCitysearch.com11/26/2007
- They did not give me the room that I booked and refused to fix the situation, so I had my travel agent contact the hotel re my room and treatment by staff and the hotel denied all events....MoreCitysearch.com3/11/2004
- Also the restaurant staff were superbly trainned, looking after my every need. However I was disappointed with my stay as a whole....MoreCitysearch.com4/15/2003
- The staff has always been extremely friendly and helpful....MoreCitysearch.com7/1/2002
- All the staff I encountered made my stay much more comforable, and service was always quick....MoreCitysearch.com5/16/2002
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| Cleanliness | 45 | |
- The lobby, entrance, and all common areas are great; clean, modern, and trendy, basically everything that is expected from a W....MoreTripAdvisor.com9/5/2012
- However, this room was minuscule (approx 9 sq metres) and the aspect was facing a brick wall and the room was not particularly clean....MoreTripAdvisor.com8/31/2012
- The W is a trendy, modern hotel, with comfortable beds and very clean rooms....MoreTripAdvisor.com8/30/2012
- the tub was dirty and moldy;...MoreTripAdvisor.com8/30/2012
- :I had to ask to have my room restocked with towels because housekeeping forgot to clean my room one day, they said it was because "I probably had a do not disturb sign up"....MoreTripAdvisor.com8/29/2012
- Last week I stayed at W Hotel in New York, the receptionist was very polite spoke softly and the rooms were clean.It was good to stay there....MoreJudysBook.com11/16/2010
- The place is sleek, chic, clean, staff is good-looking and hip....MoreCitysearch.com7/18/2010
- Stand up shower only with dirty old tiles....MoreCitysearch.com11/26/2007
- Bathroom was old, dirty & the size of closet....MoreCitysearch.com4/27/2007
- to top it off, there was the most disgusting stain on the carpet....MoreCitysearch.com1/15/2003
- rooms are very clean as are bathrooms....MoreCitysearch.com11/12/2002
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| Room Quality | 36 | |
- However, this room was minuscule (approx 9 sq metres) and the aspect was facing a brick wall and the room was not particularly clean....MoreTripAdvisor.com8/31/2012
- We loved it and thought the price we got was excellent!Our room was on the 8th floor, sound proofed and cute....MoreTripAdvisor.com8/30/2012
- Beyond that: There was no safe in the room;...MoreTripAdvisor.com8/30/2012
- Our room was actually slightly larger than we expected and nicely furnished....MoreTripAdvisor.com8/27/2012
- Luckily we were upgraded to a larger room looking over Lexington which was a nice bonus....MoreCitysearch.com2/7/2011
- THere was NO dresser for clothes (no room!!...MoreCitysearch.com11/26/2007
- No space to move in the bath or room itself....MoreCitysearch.com4/27/2007
- The room seemed to be cobbled out of a broom closet with no clothing storage except for a shoe holder in the closet....MoreCitysearch.com10/23/2006
- I checked into my room to find a mildew stenched bathroom and catchup on the wall....MoreCitysearch.com11/19/2002
- the rooms are great....MoreCitysearch.com11/12/2002
- The rooms are rather small, with outdated heaters/air conditioners (just one flat vent right under the windows) The tub is also tinybe prepared to have your knees under your chin if youre over 54....MoreCitysearch.com5/14/2002
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| Customer Service | 66 | |
- Edna always provides her guests with great service and makes your stay feel special she is an asset to this property!...MoreTripAdvisor.com9/4/2012
- It's location is great and so is its service....MoreTripAdvisor.com8/30/2012
- Front desk staff was rude and uninterested in helping....MoreTripAdvisor.com8/30/2012
- :I had to ask to have my room restocked with towels because housekeeping forgot to clean my room one day, they said it was because "I probably had a do not disturb sign up"....MoreTripAdvisor.com8/29/2012
- Great Service....MoreCitysearch.com11/30/2009
- The gentlemen who did take care of us gave us excellent service and went far and beyond to make sure that our stay was great, However, it took them forever to send the bottle of wine and fruit upt tp our room more then 4hrs....MoreCitysearch.com10/31/2004
- the service was great from the front desk accomidating our late arrival and making sure we were all set with our travel plans to Steve the bell hoop who brought our bag up and gave us a full detail of all the amenities the W had on site...room service was excellent ......MoreCitysearch.com5/19/2003
- After expressing these complaints to the manager, I only received a trite ""sorry, we'll try harder next time""....of which there won't be one....MoreCitysearch.com2/13/2003
- All the staff I encountered made my stay much more comforable, and service was always quick....MoreCitysearch.com5/16/2002
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| Bathroom | 14 | |
- The bathroom was also tiny with mould spread across it and tiles in the showers were coming off.I provided my feedback to reception staff who justified the hotel's tatty appearance by blaming its age without offering any kind of compensation......MoreTripAdvisor.com8/31/2012
- Another review just mentioned the rooms were dated and dirty, not the case of the one we were changed to, although I agree the bathroom in ours could do with a bit more space....MoreTripAdvisor.com8/27/2012
- Stand up shower only with dirty old tiles....MoreCitysearch.com11/26/2007
- Bathroom was old, dirty & the size of closet....MoreCitysearch.com4/27/2007
- the shower curtain was about six inches short, so when taking showers the bathroom floor would be flooded....MoreCitysearch.com1/15/2003
- The tile in the bathroom was growing. My recommendation...go elsewhere!...MoreCitysearch.com11/19/2002
- rooms are very clean as are bathrooms....MoreCitysearch.com11/12/2002
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| Location | 100 | |
- All modern, comfortable in central location....MoreTripAdvisor.com8/30/2012
- The location is somewhat close to Times Square and our favorite inexpensive place to eat was 2 blocks down at the Oxford Cafe at 591 Lexington (corner of 51st & 52nd Street)....MoreTripAdvisor.com8/29/2012
- We had no complaints about the room, and found the hotel location convenient to get to most central areas on foot....MoreTripAdvisor.com8/27/2012
- Conveniently located in the Midtown East area on Lexington ave, across from the iconic Waldorf Astoria you cannot get any better....MoreCitysearch.com2/7/2011
- It's in the perfect location near to all restaurants: Mint, Dos Caminos, Smith and Wollensky....MoreCitysearch.com7/18/2010
- Great location....MoreCitysearch.com11/30/2009
- rooms were your typical W size and they have a warmer feel than times square...location is great, not far from any of the major attractions...MoreCitysearch.com5/19/2003
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| Room Size | 42 | |
- The room was rather spacious for a room in the city, had two queen beds and plenty of storage space for 4 people traveling together....MoreCitysearch.com2/7/2011
- I believe that the new surroundings have re-energized the staff and as a result the hotel is now a thriving property in midtown.\r The room I stayed in was on the top floor and was modern and very spacious....MoreCitysearch.com10/14/2008
- Bathroom was old, dirty & the size of closet....MoreCitysearch.com4/27/2007
- We waited 2 hours for our luggage to be brought to the room, and the room was small which is ok, but the shower smelled like a dead animal....MoreCitysearch.com2/13/2003
- The room was small; circulation/floor plan of the room did not do it any justice....MoreCitysearch.com1/15/2003
- I couldn't even open my bag on the floor and the tiny closet barely had 5 hangers....MoreCitysearch.com10/26/2002
- I enjoyed the stay but would definitly look into upgrading the room size....MoreCitysearch.com5/16/2002
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| Atmosphere | 80 | |
- Stylish & Comfortable....MoreTripAdvisor.com9/5/2012
- The place is sleek, chic, clean, staff is good-looking and hip....MoreCitysearch.com7/18/2010
- However the positive points are the beautifully design lobby and bar area which really does highlight the hotel....MoreCitysearch.com4/15/2003
- I haven't ordered any food there but the lobby lounge and their hip bar whiskey blue serves up delicious drinks with a great atmosphere....MoreCitysearch.com7/1/2002
- The elevators are TINY and always crowded....MoreCitysearch.com5/14/2002
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| Return Potential | 60 | |
- Can't wait for my next stay here!!!...MoreTripAdvisor.com9/4/2012
- I have stayed at the Marriott Marquis Times Square and found it cleaner, brighter and with top notch housekeeping but, I would recommend the W Hotel and maybe would stay there again....MoreTripAdvisor.com8/29/2012
- Would never stay here again....MoreJudysBook.com6/27/2010
- \r I was very pleased with my stay and look forward to when I can return....MoreCitysearch.com10/14/2008
- After expressing these complaints to the manager, I only received a trite ""sorry, we'll try harder next time""....of which there won't be one....MoreCitysearch.com2/13/2003
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| Amenities | 75 | |
- No coffee maker in room or ice machine in hall....MoreCitysearch.com4/27/2007
- the service was great from the front desk accomidating our late arrival and making sure we were all set with our travel plans to Steve the bell hoop who brought our bag up and gave us a full detail of all the amenities the W had on site...room service was excellent ......MoreCitysearch.com5/19/2003
- small, but with nice touches like cd player with downtempo mix cd....MoreCitysearch.com11/12/2002
- a mood-music CD compilation in the radio/CD player....MoreCitysearch.com5/14/2002
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| Beds | 50 | |
- The W is a trendy, modern hotel, with comfortable beds and very clean rooms....MoreTripAdvisor.com8/30/2012
- When they finally did get me a room with 2 beds, it was the size of a postage stamp, it was on the 5th floor and the view was the brick wall of a building about 1 foot away....MoreTripAdvisor.com8/30/2012
- The pillows had an awful odor....MoreTripAdvisor.com8/29/2012
- The hottest people, eye candy galore, most comfortable beds ever!...MoreCitysearch.com7/23/2002
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| Bar | 100 | |
- The drinks are excellent and the space is nice though always crowed....MoreCitysearch.com11/2/2006
- However the positive points are the beautifully design lobby and bar area which really does highlight the hotel....MoreCitysearch.com4/15/2003
- I haven't ordered any food there but the lobby lounge and their hip bar whiskey blue serves up delicious drinks with a great atmosphere....MoreCitysearch.com7/1/2002
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| Concierge | 100 | |
- Whatever/Whenever, the Concierge were more than accomodating....MoreCitysearch.com7/18/2010
- the concierge was very helpful ......MoreCitysearch.com5/19/2003
- The spa was wonderful, and the concierges were very helpful!...MoreCitysearch.com2/18/2003
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| Lobby | 100 | |
- The lobby, entrance, and all common areas are great; clean, modern, and trendy, basically everything that is expected from a W....MoreTripAdvisor.com9/5/2012
- The W Staff were friendly and the lobby cozy....MoreTripAdvisor.com8/29/2012
- Lobby's the Best Part....MoreCitysearch.com5/14/2002
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| Management | 33 | |
- Sam the manager is so friendly and helpful!...MoreTripAdvisor.com9/4/2012
- In their only attempt to address the problem - hours after my initial complaint - Andrew, the manager, showed me another room that supposedly had a different layout....MoreTripAdvisor.com8/30/2012
- After expressing these complaints to the manager, I only received a trite ""sorry, we'll try harder next time""....of which there won't be one....MoreCitysearch.com2/13/2003
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| Value | 100 | |
- This hotel is very good all around and actually a pretty good deal since you would pay up to two times more for staying just a few blocks over at the W Times Square....MoreTripAdvisor.com9/5/2012
- Want a great hotel WEL worth the extra bucks compared to the other hotels in the area....MoreCitysearch.com11/1/2006
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| Food | 100 | |
- I haven't ordered any food there but the lobby lounge and their hip bar whiskey blue serves up delicious drinks with a great atmosphere....MoreCitysearch.com7/1/2002
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| Price | 100 | |
- We loved it and thought the price we got was excellent!Our room was on the 8th floor, sound proofed and cute....MoreTripAdvisor.com8/30/2012
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| Quality of Stay | 0 | |
- Worst hotel I've ever stayed at....MoreCitysearch.com11/19/2002
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| Restaurant | 100 | |
- It's in the perfect location near to all restaurants: Mint, Dos Caminos, Smith and Wollensky....MoreCitysearch.com7/18/2010
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| Spa | 100 | |
- The spa was wonderful, and the concierges were very helpful!...MoreCitysearch.com2/18/2003
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| View | 0 | |
- When they finally did get me a room with 2 beds, it was the size of a postage stamp, it was on the 5th floor and the view was the brick wall of a building about 1 foot away....MoreTripAdvisor.com8/30/2012
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