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Extended Stay America Phoenix - Metro Center

11211 N Black Canyon Hwy Phoenix, AZ 85029 · North Phoenix

(602) 870-2999 · Hotel Class:2 stars

Rating: 3.0 out of 5"10 user ratings · Fitness Center

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Description

Extended StayAmerica Phoenix- Metro Center is located in Phoenix's Northern Phoenix neighborhood, close to Castle N' Coasters and Arizona State University-West Campus. Regional points of interest also include Peoria Sports Complex and Jobing.Com Arena. Recreational amenities include an outdoor pool and a fitness facility. Guest parking is complimentary. Additional property Moreamenities include barbecue grills and a safe deposit box at the front desk. 134 air-conditioned guestrooms at Extended StayAmerica Phoenix- Metro Center feature coffee/tea makers and blackout drapes/curtains. Kitchens include microwaves, refrigerators, and cookware/dishes/utensils. Bathrooms feature shower/tub combinations and hair dryers. Wireless Internet access is complimentary. Guestrooms offer phones with voice mail, as well as free local calls (restrictions may apply). Televisions have cable channels. Also included are irons/ironing boards and clock radios. Housekeeping is offered weekly and guests may request wake-up calls.

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Attribute	Score	Number of Reviews
Rating: 3.0 out of 5"10 reviewsWhat's this?

Cleanliness	25	4 reviews
Lots of security roaming the parking lots and grounds were kept clean....MoreTripAdvisor.com9/3/2012 Dirty floors and EXTREMELY rude staff....MoreTripAdvisor.com7/29/2012 The carpet is disgusting....MoreTripAdvisor.com7/11/2012 The A/C unit sounded like a 50 year old Harley Davidson; the toilet rim and seat were not clean but streaked and smeared, and the hinges to the toilet lid were crusted with brown substance....MoreTripAdvisor.com1/19/2012
Customer Service	0	4 reviews
Even though they had my credit card on file, they wouldn't accept cash without a large deposit....MoreTripAdvisor.com7/29/2012 The next shift front desk woman was rude and curt....MoreTripAdvisor.com7/11/2012 I don't know if it is the Arizona heat that makes everyone so slow, but the service and response time to requests was unreasonably lax.I was unimpressed with the fact that the front desk was often empty for long periods of time (and the main lobby locked), and even more unimpressed with the fact that the phone inside the room didn't work at all....MoreTripAdvisor.com5/4/2012 This is when we were getting ready to get to bed early due to a huge move that we were in the middle of.I called the front desk and told her our discoveries in the room, and she came up about 20 minutes later to see the validity in our complaint....MoreTripAdvisor.com1/19/2012
Staff	50	4 reviews
Dirty floors and EXTREMELY rude staff....MoreTripAdvisor.com7/29/2012 The first front desk employee was very nice and helpful....MoreTripAdvisor.com7/11/2012 Especialy the rude desk employee....MoreTripAdvisor.com7/11/2012 Staff was friendly, helpful, and the room was very nice better than other extended stays we look at....MoreTripAdvisor.com12/3/2011
Atmosphere	50	2 reviews
Lots of security roaming the parking lots and grounds were kept clean....MoreTripAdvisor.com9/3/2012 The mattress protectors that were hanging out of the sheets onto the floor were covered in what looked like dried body fluids such as mucus, blood, and other unmentionable filth....MoreTripAdvisor.com1/19/2012
Beds	50	2 reviews
At $50 a night (booked directly from the website), the king sized bed (in an executive suite"), is a good value....MoreTripAdvisor.com3/13/2012 The mattress' were covered with protector bags that were over-sized and drooping too the floor under the sheets which were put on the beds inside out, and poorly as the bed was very puckered and wrinkled when we pulled the blankets back to get in bed....MoreTripAdvisor.com1/19/2012
Room Quality	100	2 reviews
Our original room was #166, 2 standard beds, kitchenette, and sitting area....MoreTripAdvisor.com1/19/2012 Staff was friendly, helpful, and the room was very nice better than other extended stays we look at....MoreTripAdvisor.com12/3/2011
Amenities	100	1 review
Super clean inside and a great TV and AC (must have in Phoenix in Summer)....MoreTripAdvisor.com9/3/2012
Management	0	1 review
I felt so bad that she had to work with the manager and assistant manager - poor thing!...MoreTripAdvisor.com7/29/2012
Price	100	1 review
Oh and the price was excellent as well....MoreTripAdvisor.com12/3/2011
Return Potential	100	1 review
Overall good stay and would stay again....MoreTripAdvisor.com9/3/2012
Sense of Security	100	1 review
Lots of security roaming the parking lots and grounds were kept clean....MoreTripAdvisor.com9/3/2012
Value	100	1 review
At $50 a night (booked directly from the website), the king sized bed (in an executive suite"), is a good value....MoreTripAdvisor.com3/13/2012
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Most recent reviews

My stay at Extended Stay America!
Rating: 5.0 out of 5"by a TripAdvisor member at TripAdvisor.com1/17/2013I recently answered a Extended Stay America hotel survey that I recieved in my email . I did not take my time nor did I carefully read the survey when I answered it. I wanted to redo and correct m... Read full review
Awesome Folks
Rating: 5.0 out of 5"by a TripAdvisor member at TripAdvisor.com12/27/2012My daughter at 30 weeks pregnant collapsed and hemorrhaged, in the room. The Manager, Lorie Jordan was there within minutes! She was wonderful and helped me with my daughter till the ambulance a... Read full review
Nothing special but adequate and above average service
Rating: 4.0 out of 5"by a TripAdvisor member at TripAdvisor.com12/9/2012Nothing special and a bit on the small side, especially the bathrooms but adequate and clean. We were a bit disappointed as we were hoping for a ground floor room because my husband has back issu... Read full review
We'll never stay there again.
Rating: 1.0 out of 5"by a TripAdvisor member at TripAdvisor.com9/20/2012They surprised us with a $75 deposit. We had already paid for the room and did not find out about the fee until we were checking in. The rooms were disgusting, my sons had black feet after walking... Read full review
Extended Stay in North Phoenix.....Pretty darn good!
Rating: 4.0 out of 5"by a TripAdvisor member at TripAdvisor.com9/3/2012Hotwire deal that I could not pass up for my one night in Phoenix ($25). Checked in late (midnight) and had to find the night clerk but eventually she came to check me in. Hotel in an area of Ph... Read full review

See all 10 reviews on TripAdvisor

Extended Stay America Phoenix - Metro Center

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Most recent reviews

My stay at Extended Stay America!

Awesome Folks

Nothing special but adequate and above average service

We'll never stay there again.

Extended Stay in North Phoenix.....Pretty darn good!

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