| Atmosphere | 90 | |
- If you are looking to take a break from the big chain hotels and the corporate hotel feel, this is a good place for you....MoreTripAdvisor.com6/23/2012
- The rooms are cozy and the Hotel has so much character....MoreTripAdvisor.com6/19/2012
- If you want some history, with a little querkiness thrown in then San Carlos is great....MoreTripAdvisor.com6/14/2012
- The rooms were adorable, with some original tiles and fixtures, which we all found very charming....MoreTripAdvisor.com5/23/2012
- I recommend getting your coffee and sitting around the pool area in the morning or just as the sun sets, it is peaceful and has elegance....MoreTripAdvisor.com5/22/2012
- As a former student of interior design, I appauld the efforts to maintain the hotel's old timey appeal....MoreCitysearch.com7/12/2010
- The 3rd floor pool area is so nice and relaxing....MoreCitysearch.com7/6/2010
- The hotel is beautiful....MoreJudysBook.com6/28/2010
- What a charming place....MoreCitysearch.com9/27/2009
- Walls are so thin that you can hear your neighbors' conversations as if you were in the room....MoreCitysearch.com4/7/2007
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| Pool | 88 | |
- The pool on the roof is perfect for relaxing after games....MoreTripAdvisor.com8/1/2012
- Although there are some nice things about this old, historic hotel, we chose it for the proximity to the convention center and the fact that it had a pool....MoreTripAdvisor.com6/23/2012
- The rooftop pool is our favorite place to hang....MoreTripAdvisor.com6/19/2012
- While the rooms and decor make a visit to the San Carlos like traveling back in time, it has all the modern amenities you'd want such as Wi-Fi and a lovely rooftop swimming pool....MoreTripAdvisor.com6/18/2012
- The roof top pool is fun and private, with just the right amount of party....MoreTripAdvisor.com5/23/2012
- I recommend getting your coffee and sitting around the pool area in the morning or just as the sun sets, it is peaceful and has elegance....MoreTripAdvisor.com5/22/2012
- The 3rd floor pool area is so nice and relaxing....MoreCitysearch.com7/6/2010
- Strange-the pool was shaded by a canopy thing so it wouldn't get too hot....The beds were comfy and the rooms clean and spacious enough....MoreCitysearch.com5/8/2008
- There was a ceiling fan, but no controls for heat or air and the pool was being painted around it and could not even use that, there is 1 ice machine on the 3rd floor......MoreCitysearch.com4/19/2008
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| Staff | 88 | |
- The hotel staff is amazing!...MoreTripAdvisor.com8/1/2012
- The staff is awesome....MoreTripAdvisor.com6/19/2012
- The staff - I was welcomed by Keith - were all very friendly....MoreTripAdvisor.com6/14/2012
- The front desk clerk was very helpful and pleasant....MoreTripAdvisor.com6/2/2012
- The staff at the hotel are attentive, caring, and generous people who really work hard to create a wonderful experience....MoreTripAdvisor.com5/23/2012
- The staff is incredibly friendly and helpful and the Ghost Lounge is Retro Cool....MoreTripAdvisor.com5/22/2012
- Worst Hotel Ever, Staff not much better....MoreCitysearch.com1/26/2012
- We enjoyed our stay and were very happy with your services....MoreCitysearch.com7/9/2010
- The staff was highly professional and friendly....MoreJudysBook.com6/28/2010
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| Room Quality | 50 | |
- The rooms are cozy and the Hotel has so much character....MoreTripAdvisor.com6/19/2012
- The rooms were adorable, with some original tiles and fixtures, which we all found very charming....MoreTripAdvisor.com5/23/2012
- The room, though small was comfortable and clean - and it was across from the Marilyn Monroe Room and the exit to the great, private pool area....MoreTripAdvisor.com5/22/2012
- NO hot water in our room, NO working TV, NO Coffee, There was a workout room, but only one of the 3 machines worked...and not very well....MoreCitysearch.com1/26/2012
- The room was immaculate and comfortable, well decorated and equipped....MoreJudysBook.com6/28/2010
- The walls were saran wrap thin, and we were woken up every morning by our neighbors giving some sort of presentation....MoreCitysearch.com5/8/2008
- No air conditioning and windows are painted shut from getting fresh air......MoreCitysearch.com4/19/2008
- Walls are so thin that you can hear your neighbors' conversations as if you were in the room....MoreCitysearch.com4/7/2007
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| Customer Service | 50 | |
- The front desk clerk was very helpful and pleasant....MoreTripAdvisor.com6/2/2012
- The staff is incredibly friendly and helpful and the Ghost Lounge is Retro Cool....MoreTripAdvisor.com5/22/2012
- We ended up disputing the charge with our credit card company due to the managers lack of competence....MoreCitysearch.com1/26/2012
- We enjoyed our stay and were very happy with your services....MoreCitysearch.com7/9/2010
- After 4 days and nights, I decided never again, they even took out maid gratuities for maid services that had never even been done the whole time we were there, go figure huh!!!...MoreCitysearch.com4/19/2008
- When we asked for a cab since we needed to get to a drugstore (there's none in walking distance in downtown Phoenix, by the way) the front desk called a car service instead and our 10 minute run to Walgreens ended up costing us $20 round trip (it's an $18 flat rate from the hotel to the airport which is a 20 minute drive)....MoreCitysearch.com4/7/2007
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| Location | 83 | |
- The location several blocks from Chase Field is perfect....MoreTripAdvisor.com8/1/2012
- I chose the San Carlos for its price and location, with the hope that it might also have the "je ne sais quoi" to make it an exceptional experience....MoreTripAdvisor.com6/21/2012
- Everthing is a short walk away including the theater and conference center....MoreTripAdvisor.com6/14/2012
- Great location-just blocks from the convention center, and within walking distance for great restaurants-though you might have to ask a local-not your behind-the-deskers....MoreCitysearch.com5/8/2008
- We eventually figured out that a block north was a lovely restaurant, Nick's Deli, and about 5 blocks away were a number of mexican and italian restaurants too....MoreCitysearch.com4/7/2007
- We were told that there was nothing in walking distance for a late evening dinner....MoreCitysearch.com4/7/2007
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| Quality of Stay | 100 | |
- Dennis the night watchman, remembered us from last year and bent over backwards to make sure our stay was everything we could hope for....MoreTripAdvisor.com8/1/2012
- We had an amazing experience....MoreTripAdvisor.com5/23/2012
- Enjoyed our stay......MoreCitysearch.com7/12/2010
- We enjoyed our stay and were very happy with your services....MoreCitysearch.com7/9/2010
- I had a great stay and would recommend it to others traveling to Phoenix....MoreJudysBook.com6/28/2010
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| Cleanliness | 100 | |
- The room, though small was comfortable and clean - and it was across from the Marilyn Monroe Room and the exit to the great, private pool area....MoreTripAdvisor.com5/22/2012
- The room was immaculate and comfortable, well decorated and equipped....MoreJudysBook.com6/28/2010
- Clean, quite and loaded with character, I loved it....MoreCitysearch.com9/27/2009
- Strange-the pool was shaded by a canopy thing so it wouldn't get too hot....The beds were comfy and the rooms clean and spacious enough....MoreCitysearch.com5/8/2008
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| Amenities | 33 | |
- While the rooms and decor make a visit to the San Carlos like traveling back in time, it has all the modern amenities you'd want such as Wi-Fi and a lovely rooftop swimming pool....MoreTripAdvisor.com6/18/2012
- NO hot water in our room, NO working TV, NO Coffee, There was a workout room, but only one of the 3 machines worked...and not very well....MoreCitysearch.com1/26/2012
- There was a ceiling fan, but no controls for heat or air and the pool was being painted around it and could not even use that, there is 1 ice machine on the 3rd floor......MoreCitysearch.com4/19/2008
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| Beds | 100 | |
- Love the sheets!!!...MoreJudysBook.com6/30/2010
- The bed and linens were superb....MoreJudysBook.com6/28/2010
- Strange-the pool was shaded by a canopy thing so it wouldn't get too hot....The beds were comfy and the rooms clean and spacious enough....MoreCitysearch.com5/8/2008
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| Food | 100 | |
- The chef is quite good!...MoreJudysBook.com6/28/2010
- The downstairs was lovely and The food in the restaurant was fantastic-the waitstaff were ok but the bartender was a big sweetie and gave us 5 cent margaritas....MoreCitysearch.com5/8/2008
- The restaurant and cafe are pleasant and the food is actually quite good....MoreCitysearch.com4/7/2007
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| Restaurant | 100 | |
- LOL) The restaurant has very fine dining and a very courteous staff....MoreJudysBook.com6/28/2010
- The downstairs was lovely and The food in the restaurant was fantastic-the waitstaff were ok but the bartender was a big sweetie and gave us 5 cent margaritas....MoreCitysearch.com5/8/2008
- The restaurant and cafe are pleasant and the food is actually quite good....MoreCitysearch.com4/7/2007
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| Bar | 100 | |
- There's a bar right next to the lobby which is dark and cool and again Misty the bar tender was great....MoreTripAdvisor.com6/14/2012
- The downstairs was lovely and The food in the restaurant was fantastic-the waitstaff were ok but the bartender was a big sweetie and gave us 5 cent margaritas....MoreCitysearch.com5/8/2008
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| Bathroom | 50 | |
- We had to check out due to no hot water in our shower....MoreCitysearch.com1/26/2012
- Overall, it was a pleasant experience, despite the walls and water pressure....MoreCitysearch.com5/8/2008
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| Return Potential | 100 | |
- I would definitely stay here again....MoreTripAdvisor.com6/23/2012
- we will be back :0)...MoreCitysearch.com7/12/2010
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| Breakfast | 100 | |
- Breakfasts were great....MoreCitysearch.com7/27/2010
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| Lobby | 100 | |
- There's a bar right next to the lobby which is dark and cool and again Misty the bar tender was great....MoreTripAdvisor.com6/14/2012
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| Management | 0 | |
- The manager was so rude and crazy....MoreCitysearch.com1/26/2012
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| Price | 100 | |
- I chose the San Carlos for its price and location, with the hope that it might also have the "je ne sais quoi" to make it an exceptional experience....MoreTripAdvisor.com6/21/2012
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| Room Size | 100 | |
- Strange-the pool was shaded by a canopy thing so it wouldn't get too hot....The beds were comfy and the rooms clean and spacious enough....MoreCitysearch.com5/8/2008
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| Value | 100 | |
- great deals!....MoreJudysBook.com6/28/2010
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