| Staff | 100 | |
- Staff is very friendly, hotel is clean, bright, cheery and quiet....MoreTripAdvisor.com8/30/2012
- Friendly and nice staff....MoreTripAdvisor.com8/20/2012
- All of the staff was friendly and helpful, but Jeffrey went above and beyond to accommodate our family!...MoreTripAdvisor.com8/15/2012
- Really great staff too!...MoreTripAdvisor.com8/12/2012
- Hotel Staff was excellent!...MoreTripAdvisor.com7/11/2012
- The downtown location is great and so is the front desk staff....MoreTripAdvisor.com7/6/2012
- The staff was always very pleasant and helpful (they even saw us coming and call and held the elevator head for us)....MoreTripAdvisor.com6/18/2012
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| Room Quality | 83 | |
- Room was really nice with a King bed, small divider, and L-shaped couch that folded out to another bed....MoreTripAdvisor.com8/30/2012
- All in all, however, the rooms are clean and comfortable and a good value....MoreTripAdvisor.com8/20/2012
- Rooms were spacious, very clean and very comfortable....MoreTripAdvisor.com8/15/2012
- Big room with a really comfy bed....MoreTripAdvisor.com8/12/2012
- great rooms, very spacious....MoreTripAdvisor.com7/26/2012
- The heat/air conditioning unit was old and noisy....MoreTripAdvisor.com7/6/2012
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| Cleanliness | 80 | |
- Staff is very friendly, hotel is clean, bright, cheery and quiet....MoreTripAdvisor.com8/30/2012
- The area was always well stocked and very clean....MoreTripAdvisor.com8/20/2012
- Rooms were spacious, very clean and very comfortable....MoreTripAdvisor.com8/15/2012
- A very nice, clean hotel....MoreTripAdvisor.com8/12/2012
- Also, the tub was not adequately cleaned; my daughter's long hair remained on the shower walls....MoreTripAdvisor.com7/6/2012
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| Room Size | 100 | |
- Our room was spacious and we liked the modern design....MoreTripAdvisor.com8/20/2012
- Rooms were spacious, very clean and very comfortable....MoreTripAdvisor.com8/15/2012
- Big room with a really comfy bed....MoreTripAdvisor.com8/12/2012
- great rooms, very spacious....MoreTripAdvisor.com7/26/2012
- Room was good size with VERY comfortable bed and pillows....MoreTripAdvisor.com7/11/2012
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| Beds | 100 | |
- Linens are very good quality, as was mattress and pillows....MoreTripAdvisor.com8/30/2012
- Big room with a really comfy bed....MoreTripAdvisor.com8/12/2012
- I usually toss and turn all night, but the beds and pillows were awesome!!...MoreTripAdvisor.com7/26/2012
- Room was good size with VERY comfortable bed and pillows....MoreTripAdvisor.com7/11/2012
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| Breakfast | 100 | |
- Free breakfast buffet was better than most with hot sandwiches, fresh fruit, yogurt, oats, bagels, doughnuts, danish, juices and much more....MoreTripAdvisor.com8/30/2012
- Breakfast was free and delicious....MoreTripAdvisor.com8/20/2012
- The free breakfast was excellent, and went beyond the typical continental breakfast with a variety of breakfast sandwiches, fruit, coffee, and treats....MoreTripAdvisor.com8/15/2012
- The free breakfast was awesome....MoreTripAdvisor.com8/12/2012
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| Customer Service | 100 | |
- The front desk always greeted us and was very efficient at check-in and check-out....MoreTripAdvisor.com8/20/2012
- All of the staff was friendly and helpful, but Jeffrey went above and beyond to accommodate our family!...MoreTripAdvisor.com8/15/2012
- They were very accommodating with all of our needs!...MoreTripAdvisor.com7/26/2012
- The staff was always very pleasant and helpful (they even saw us coming and call and held the elevator head for us)....MoreTripAdvisor.com6/18/2012
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| Food | 100 | |
- Free breakfast buffet was better than most with hot sandwiches, fresh fruit, yogurt, oats, bagels, doughnuts, danish, juices and much more....MoreTripAdvisor.com8/30/2012
- Breakfast was free and delicious....MoreTripAdvisor.com8/20/2012
- The free breakfast was excellent, and went beyond the typical continental breakfast with a variety of breakfast sandwiches, fruit, coffee, and treats....MoreTripAdvisor.com8/15/2012
- A wide variety of hot sandwiches, coffee, fruits and everything else......MoreTripAdvisor.com7/26/2012
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| Location | 100 | |
- The location was convenient, and located within walking distance of major attractions, including St....MoreTripAdvisor.com8/15/2012
- Centrally located to everything....MoreTripAdvisor.com8/12/2012
- Great location in Downtown San Jose....MoreTripAdvisor.com7/11/2012
- Great Location....MoreTripAdvisor.com7/6/2012
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| Quality of Stay | 100 | |
- Stayed here for four nights and loved it....MoreTripAdvisor.com8/30/2012
- The carpet at the Hilton was disgusting.We truly enjoy our stay and will definitely return again when in the area....MoreTripAdvisor.com8/20/2012
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| Return Potential | 100 | |
- The carpet at the Hilton was disgusting.We truly enjoy our stay and will definitely return again when in the area....MoreTripAdvisor.com8/20/2012
- I will definitely come back!!...MoreTripAdvisor.com7/26/2012
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| Value | 100 | |
- All in all, however, the rooms are clean and comfortable and a good value....MoreTripAdvisor.com8/20/2012
- Excellent Value....MoreTripAdvisor.com8/15/2012
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| Amenities | 100 | |
- Nice large LCD Flat screen TV, but limited TV channels....MoreTripAdvisor.com7/11/2012
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| Atmosphere | 0 | |
- The heat/air conditioning unit was old and noisy....MoreTripAdvisor.com7/6/2012
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| Bathroom | 0 | |
- Also, the tub was not adequately cleaned; my daughter's long hair remained on the shower walls....MoreTripAdvisor.com7/6/2012
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| Check In / Check Out | 100 | |
- The front desk always greeted us and was very efficient at check-in and check-out....MoreTripAdvisor.com8/20/2012
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