| Customer Service | 89 | |
- Cool Hotel with Great Service....MoreTripAdvisor.com9/7/2012
- Me and my boyfriend visited New York to celebrate his 30th birthday.From the minute we checked in untill the moment we left we were treated brilliantly.All the staff at the W that we came across were polite, friendly and helpful.The location is brilliant, right in the midst of Times Square and central enough that you can walk to all the other major attractions.Paola & Patrick went out of their way to look after us during our stay and for that I am grateful and would not hesitate to recommend this hotel to anyone and everyone visiting new york!...MoreTripAdvisor.com9/6/2012
- We also noticed that we never hear the housekeeping staff, but the rooms are always clean. Everyone we came in contact with at the hotel were very accommodating and we felt like they genuinely cared about the quality of our stay. There was one staff member in particular who helped to make our stay extra memorable....MoreCitysearch.com6/15/2009
- Service is top notch and draws in a very high profile clientelle....MoreCitysearch.com5/27/2009
- KUDOS to the staff as the W-the whatever,whenever service....MoreCitysearch.com12/13/2008
- I asked the rude front desk person why it closed and they said ""to expand the gym""....MoreCitysearch.com4/7/2008
- The people that helped us all weekend were friendly, remembered all of our names, and were willing to accomodate our every need....MoreCitysearch.com4/1/2008
- Great Customer Service!....MoreCitysearch.com8/25/2005
- the rooms offer incredible views and exceptional service....MoreCitysearch.com4/20/2005
- My suite was perfect, the service outstanding and the overall environment was pleasing....MoreCitysearch.com2/16/2005
- GREAT CUSTOMER SERVICE....MoreCitysearch.com2/12/2004
- Great service and nice hotel room....MoreCitysearch.com8/6/2003
- We also got double charged for the internet service, which we didn't even realize there was a charge for....MoreCitysearch.com8/6/2003
- The service was impecible and EVERY person we dealt with in the hotel must have been heavily trained in excellent customer service....MoreCitysearch.com1/3/2003
- The service here is incredible....MoreCitysearch.com11/12/2002
- The bathroom shower only had a partial door which was clear....The service was impeccable however and you can't beat the location!...MoreCitysearch.com11/12/2002
- The service was great!...MoreCitysearch.com10/27/2002
- Everyone was VERY helpful....MoreCitysearch.com7/15/2002
- Service was better then any other hotel in Times Square and everyone went out of there way to service us....MoreCitysearch.com5/23/2002
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| Location | 94 | |
- The location is perfect, in the center of it all....MoreTripAdvisor.com9/10/2012
- From this hotel you can easily access all of Manhattan via a walk or a short cab ride....MoreTripAdvisor.com9/9/2012
- If you want to be a tourist in New York City this is a cool location......MoreTripAdvisor.com9/8/2012
- Easy to get in an out, great location....MoreTripAdvisor.com9/7/2012
- Me and my boyfriend visited New York to celebrate his 30th birthday.From the minute we checked in untill the moment we left we were treated brilliantly.All the staff at the W that we came across were polite, friendly and helpful.The location is brilliant, right in the midst of Times Square and central enough that you can walk to all the other major attractions.Paola & Patrick went out of their way to look after us during our stay and for that I am grateful and would not hesitate to recommend this hotel to anyone and everyone visiting new york!...MoreTripAdvisor.com9/6/2012
- Located in the hustle and bustle of New York, right in the middle of Time Sqaure, it was FANTASTIC....MoreTripAdvisor.com9/4/2012
- Great location....MoreCitysearch.com8/7/2012
- It's in Times Square so convenient to everything but it is Times Square so prepare to deal with the crazy foot traffic and loads of tourists....MoreCitysearch.com11/30/2009
- Beautiful Hotel, Great Location....MoreCitysearch.com5/27/2009
- The decor is very modern and stylish and in the heart of Times Square....MoreCitysearch.com4/1/2008
- The hotel is right in the middle of everything and the bar area was nice....MoreCitysearch.com5/30/2007
- The shower door didn't close completely, so you can't shower without flooding the bathroom....MoreCitysearch.com2/7/2007
- That's what really made my stay enjoyable, despite the location being in Time Square....MoreCitysearch.com8/25/2005
- Great location and views....MoreCitysearch.com8/6/2003
- The bathroom shower only had a partial door which was clear....The service was impeccable however and you can't beat the location!...MoreCitysearch.com11/12/2002
- The location superb!...MoreCitysearch.com10/27/2002
- The art deco style of the hotel takes your breath away from the moment that you walk in!...MoreCitysearch.com8/27/2002
- W Times Square Rocks!....MoreCitysearch.com8/12/2002
- The location is great, and we found the staff to be helpful, especially T.J....MoreCitysearch.com6/4/2002
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| Room Quality | 83 | |
- The rooms are modern, and efficient....MoreTripAdvisor.com9/9/2012
- These touches made my birthday extra special.Our room was beautiful and had wonderful view of Times Square....MoreTripAdvisor.com9/8/2012
- Room was super clean....MoreTripAdvisor.com9/7/2012
- We had the fantastic suite with a lounge and bedroom....MoreTripAdvisor.com9/4/2012
- The little chocolates that were left in the room everyday was a very nice touch, along with the note from the General Manager on our first day....MoreCitysearch.com6/15/2009
- Excellent atmosphere, great rooms, food and drinks....MoreCitysearch.com8/26/2008
- Rooms were very comfortable....MoreCitysearch.com4/1/2008
- The staff is great and our room had a great view....MoreCitysearch.com5/30/2007
- Our room had various problems, cracked sink, stains on the blinds, the shower didn't close correctly so water constantly got on the floor, you could see where the shower was patched so part of it stuck out of the wall, the shower head came out of the wall and so did part of the pipe....MoreCitysearch.com5/30/2007
- My room was on the 35th floor but the card-controlled elevator only let me off on the 34th floor....MoreCitysearch.com2/7/2007
- I had a great room on the 46th floor with a great view!...MoreCitysearch.com2/12/2004
- The staff is very attentive and friendly, and the room was comfortable and spacious (by NYC standards)....MoreCitysearch.com10/6/2003
- Great service and nice hotel room....MoreCitysearch.com8/6/2003
- The third room they switched me to was away from the elevator, but the shower knob did not work, as such, I was unable to turn the knob to get access to hot water....MoreCitysearch.com5/23/2003
- The room was incredible as was the entire staff....MoreCitysearch.com11/18/2002
- I recently stayed in the urban suite and loved it , the room decor was great very contempory it even had a huge sterio with a cd changer ....MoreCitysearch.com8/9/2002
- Our corner room on the 47th floor was incredible, with a great view of Times Square....MoreCitysearch.com7/15/2002
- The room was very nice looking, although the bathroom was obviously designed for aesthetics and not function (e.g....MoreCitysearch.com6/4/2002
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| Staff | 94 | |
- The staff is on the ball and made my anniversary really special with out me having to lift a finger....MoreTripAdvisor.com9/10/2012
- Im at the hotel right now, Great design, staff very friendly and helpful, always making sure you are ok since the first moment you walk in....MoreTripAdvisor.com9/8/2012
- The staff was so friendly an they attended to my needs in an urgent manner....MoreTripAdvisor.com9/7/2012
- We also noticed that we never hear the housekeeping staff, but the rooms are always clean. Everyone we came in contact with at the hotel were very accommodating and we felt like they genuinely cared about the quality of our stay. There was one staff member in particular who helped to make our stay extra memorable....MoreCitysearch.com6/15/2009
- KUDOS to the staff as the W-the whatever,whenever service....MoreCitysearch.com12/13/2008
- there staff is rude, the furniture is old, the sheets are usually dirty with holes in them, they charge you an extra $20 for internet service and $25 for a hamburger with a stale bun...what's the point of staying here??...MoreCitysearch.com4/7/2008
- The people that helped us all weekend were friendly, remembered all of our names, and were willing to accomodate our every need....MoreCitysearch.com4/1/2008
- The staff is great and our room had a great view....MoreCitysearch.com5/30/2007
- Everyone on staff is friendly, kind, and ready to meet your every need with a smile....MoreCitysearch.com8/25/2005
- Food at Blue Fin was great with a professional staff....MoreCitysearch.com2/12/2004
- The staff is very attentive and friendly, and the room was comfortable and spacious (by NYC standards)....MoreCitysearch.com10/6/2003
- The room was incredible as was the entire staff....MoreCitysearch.com11/18/2002
- The service was great!...MoreCitysearch.com10/27/2002
- Thanks again to all the friendly staff!...MoreCitysearch.com10/7/2002
- The staff is terrific, extremely helpful and the hotel itself is incredibly stylish and a great place to either relax in it's incredible featherbeds or to meet a few friends for a drink in the Livingroom or The Whiskey....MoreCitysearch.com8/12/2002
- Everyone was VERY helpful....MoreCitysearch.com7/15/2002
- The location is great, and we found the staff to be helpful, especially T.J....MoreCitysearch.com6/4/2002
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| Atmosphere | 100 | |
- What fun it is to be checking in to your room to the tune of pumping music and a lively crowd....MoreTripAdvisor.com9/9/2012
- Still, I love NYC and love the W for its looks....MoreCitysearch.com2/7/2010
- big, beautiful and reasonable....MoreCitysearch.com11/10/2008
- Excellent atmosphere, great rooms, food and drinks....MoreCitysearch.com8/26/2008
- The decor is very modern and stylish and in the heart of Times Square....MoreCitysearch.com4/1/2008
- Really modern, and very comfortable bed....MoreCitysearch.com8/6/2003
- Everything about the hotel is sharp looking, with a real comfortable atmosphere....MoreCitysearch.com12/1/2002
- This is not a hotel for the lovers of antique furniture and oriental rugs....MoreCitysearch.com11/12/2002
- Fun-Hip-Trendy-Cool....MoreCitysearch.com10/7/2002
- The art deco style of the hotel takes your breath away from the moment that you walk in!...MoreCitysearch.com8/27/2002
- The staff is terrific, extremely helpful and the hotel itself is incredibly stylish and a great place to either relax in it's incredible featherbeds or to meet a few friends for a drink in the Livingroom or The Whiskey....MoreCitysearch.com8/12/2002
- Cool waterfalls in the entry of the hotel....MoreCitysearch.com6/4/2002
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| Bathroom | 50 | |
- We loved the bathroom with the unique European sink and the Bliss toiletries....MoreTripAdvisor.com9/9/2012
- And a little mold growing on the ceiling of the shower, besides needing to be recoarked....MoreTripAdvisor.com9/8/2012
- Our room had various problems, cracked sink, stains on the blinds, the shower didn't close correctly so water constantly got on the floor, you could see where the shower was patched so part of it stuck out of the wall, the shower head came out of the wall and so did part of the pipe....MoreCitysearch.com5/30/2007
- The shower door didn't close completely, so you can't shower without flooding the bathroom....MoreCitysearch.com2/7/2007
- The third room they switched me to was away from the elevator, but the shower knob did not work, as such, I was unable to turn the knob to get access to hot water....MoreCitysearch.com5/23/2003
- The bathroom shower only had a partial door which was clear....The service was impeccable however and you can't beat the location!...MoreCitysearch.com11/12/2002
- The bed was incredibly comfortable and the bathrooms very unique....MoreCitysearch.com10/7/2002
- The room was very nice looking, although the bathroom was obviously designed for aesthetics and not function (e.g....MoreCitysearch.com6/4/2002
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| Beds | 100 | |
- The beds are comfortable....MoreTripAdvisor.com9/9/2012
- Beds are soo comfortable....MoreTripAdvisor.com9/7/2012
- \r \r On the plus side: the beds are very comfortable....MoreCitysearch.com2/7/2007
- Really modern, and very comfortable bed....MoreCitysearch.com8/6/2003
- The bed was the most comfortable bed I've ever slept in!...MoreCitysearch.com12/1/2002
- The bed was incredibly comfortable and the bathrooms very unique....MoreCitysearch.com10/7/2002
- The feather bed was awesome....MoreCitysearch.com6/4/2002
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| View | 100 | |
- These touches made my birthday extra special.Our room was beautiful and had wonderful view of Times Square....MoreTripAdvisor.com9/8/2012
- The staff is great and our room had a great view....MoreCitysearch.com5/30/2007
- the rooms offer incredible views and exceptional service....MoreCitysearch.com4/20/2005
- I had a great room on the 46th floor with a great view!...MoreCitysearch.com2/12/2004
- Great location and views....MoreCitysearch.com8/6/2003
- We were booked in an ""Urban Suite"" with unbelievable views of Times Square....MoreCitysearch.com11/18/2002
- Our corner room on the 47th floor was incredible, with a great view of Times Square....MoreCitysearch.com7/15/2002
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| Return Potential | 66 | |
- Could not fault this hotel in anyway and if we are ever lucky enough to visit New York again we would return to this hotel and will certainly recommend it to family and friends.On a finally note the beds truley amazing, very comfortable....MoreTripAdvisor.com9/8/2012
- I would definitely stay at this W again...MoreTripAdvisor.com9/7/2012
- But, what I do know, is, I'm never staying here again and I would suggest you go somewhere else to....MoreCitysearch.com5/4/2008
- I wouldnt stay here again, but it was fun, just too dark fro my liking......MoreCitysearch.com10/27/2002
- Cant wait to come back....MoreCitysearch.com10/7/2002
- We'll definitely stay at this W Hotel in NYC again....MoreCitysearch.com6/4/2002
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| Bar | 100 | |
- As much as I travel I never take them home but I did with these (I especially appreciated the bottle of face wash and the body butter).Check in was a breeze and is done of the 7th floor as part of what they call The Living Room with ample couches and chairs and music and a great bar....MoreTripAdvisor.com9/9/2012
- Amazing drinks at the ""Livingroom Lounge"" upstairs....MoreCitysearch.com5/27/2009
- The lounge, The Living Room, was trendy and upscale, great for drinks....MoreCitysearch.com4/1/2008
- The hotel is right in the middle of everything and the bar area was nice....MoreCitysearch.com5/30/2007
- The bar scene in the lobby was excellant but my favorite was the wiskey which is in the basement and may I say one of the nicest clubs I have been to ....MoreCitysearch.com8/9/2002
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| Cleanliness | 75 | |
- Room was super clean....MoreTripAdvisor.com9/7/2012
- We also noticed that we never hear the housekeeping staff, but the rooms are always clean. Everyone we came in contact with at the hotel were very accommodating and we felt like they genuinely cared about the quality of our stay. There was one staff member in particular who helped to make our stay extra memorable....MoreCitysearch.com6/15/2009
- Big rooms, very clean and plush all the while rasonably priced....MoreCitysearch.com11/10/2008
- there staff is rude, the furniture is old, the sheets are usually dirty with holes in them, they charge you an extra $20 for internet service and $25 for a hamburger with a stale bun...what's the point of staying here??...MoreCitysearch.com4/7/2008
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| Price | 50 | |
- Big rooms, very clean and plush all the while rasonably priced....MoreCitysearch.com11/10/2008
- On top of a $300-plus rate they charge you another $17 for internet access, come on!...MoreCitysearch.com2/7/2007
- The Price was very cool and Just had a good time....MoreCitysearch.com10/19/2006
- We also got double charged for the internet service, which we didn't even realize there was a charge for....MoreCitysearch.com8/6/2003
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| Food | 100 | |
- Received great recommendation for food options and hot spots in the city....MoreTripAdvisor.com9/7/2012
- Excellent atmosphere, great rooms, food and drinks....MoreCitysearch.com8/26/2008
- Food at Blue Fin was great with a professional staff....MoreCitysearch.com2/12/2004
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| Room Size | 100 | |
- My husband called it "a hotel room redefined!" The room was large enough by New York standard - stark and modern with a leather chaise by the window (quite comfy) and a nice bed with plenty of space and place to work or relax....MoreTripAdvisor.com9/9/2012
- Big rooms, very clean and plush all the while rasonably priced....MoreCitysearch.com11/10/2008
- The staff is very attentive and friendly, and the room was comfortable and spacious (by NYC standards)....MoreCitysearch.com10/6/2003
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| Spa | 66 | |
- I asked if I could get an in-room massage with my regular masseuse and they told me No, because all the away spa people were let go....MoreCitysearch.com4/7/2008
- Great Amenities, the spa is my favorite....MoreCitysearch.com2/16/2005
- In the morning we had relaxing facials/massages, then topped it of with some sushi at the Blue Fin while we were facing all of Times Square....MoreCitysearch.com10/7/2002
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| Value | 100 | |
- Global Travel Solutions help me to discover whole new world when it comes to travel,i can get the best price and have a good time doing it,staying at the best places,A big Thank You to Tim who showed us the program Rated Excellent Worth every penny.\r The W was a beatifull place !...MoreCitysearch.com11/16/2011
- It's in Times Square so convenient to everything but it is Times Square so prepare to deal with the crazy foot traffic and loads of tourists....MoreCitysearch.com11/30/2009
- I am neutral to the value since usually my stay is at the company's expense, but this hotel has the best customer service from all of my past experiences....MoreCitysearch.com8/25/2005
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| Amenities | 100 | |
- On the 10th floor is The Sweat shop with a great gym - very light and with new equipment and your own TV on the aerobic machines....MoreTripAdvisor.com9/9/2012
- Great Amenities, the spa is my favorite....MoreCitysearch.com2/16/2005
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| Business Friendly | 100 | |
- I would highly recommend this hotel for vacationers or business travel!!!...MoreCitysearch.com11/18/2002
- Ultra modern, high speed internet (great for business travellers)....MoreCitysearch.com11/12/2002
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| Concierge | 100 | |
- The concierge were very helpful....MoreTripAdvisor.com9/4/2012
- The concierge was AWESOME in booking us dinner reservations....MoreCitysearch.com1/3/2003
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| Internet Access | 50 | |
- On top of a $300-plus rate they charge you another $17 for internet access, come on!...MoreCitysearch.com2/7/2007
- Ultra modern, high speed internet (great for business travellers)....MoreCitysearch.com11/12/2002
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| Fitness Center | 100 | |
- On the 10th floor is The Sweat shop with a great gym - very light and with new equipment and your own TV on the aerobic machines....MoreTripAdvisor.com9/9/2012
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| Lobby | 100 | |
- The bar scene in the lobby was excellant but my favorite was the wiskey which is in the basement and may I say one of the nicest clubs I have been to ....MoreCitysearch.com8/9/2002
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| Management | 100 | |
- The little chocolates that were left in the room everyday was a very nice touch, along with the note from the General Manager on our first day....MoreCitysearch.com6/15/2009
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| Quality of Stay | 100 | |
- We had a wonderful time at the W Times Square ....MoreCitysearch.com6/15/2009
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| Reservations | 100 | |
- The concierge was AWESOME in booking us dinner reservations....MoreCitysearch.com1/3/2003
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| Restaurant | 100 | |
- We had dinner afterwards which is worth requesting a banquet....MoreCitysearch.com8/6/2002
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