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Extended Stay America - San Francisco - San Mateo - SFO

1830 Gateway Dr San Mateo, CA 94404 · Town Center

· Hotel Class:2 stars

Rating: 2.5 out of 5"29 user ratings

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Description

Extended Stay America San Francisco - San Mateo - SFO is located in San Mateo Mariners Point Golf Center

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User reviews

Attribute	Score	Number of Reviews
Rating: 2.5 out of 5"29 reviewsWhat's this?

Customer Service	60	5 reviews
I called the after hours number and they told me to check with front desk in the morning for a different room....MoreTripAdvisor.com8/27/2012 What terrible communication!Again, in all fairness everyone was very polite during this entire fiasco.The manager sent a note and a Starbucks card to my room the following day....MoreTripAdvisor.com8/22/2012 Exactly what we needed, very helpful staff!....MoreTripAdvisor.com8/21/2012 Great service, property....MoreTripAdvisor.com7/25/2012 Great service and clean room....MoreTripAdvisor.com7/23/2012
Room Quality	50	4 reviews
We got to the room and it was a smoking room....MoreTripAdvisor.com8/27/2012 It would have been nice to open the window, but the road noise is non-stop....MoreTripAdvisor.com8/22/2012 Great service and clean room....MoreTripAdvisor.com7/23/2012 I love the little extra touch of the water filters in every room....MoreTripAdvisor.com4/19/2012
Staff	100	4 reviews
Exactly what we needed, very helpful staff!....MoreTripAdvisor.com8/21/2012 Staff are one of the greatest at this location being very courteous, professional and very helpful....MoreTripAdvisor.com7/25/2012 Really enjoyed the breakfast and the staff were so helpful!...MoreTripAdvisor.com7/23/2012 The staff, though obviously a little new, were very polite and friendly....MoreTripAdvisor.com4/19/2012
Amenities	50	2 reviews
The kitchen light did not work properly....MoreTripAdvisor.com8/22/2012 It was convenient to have the kitchenette with full-sized fridge....MoreTripAdvisor.com8/21/2012
Bathroom	50	2 reviews
There was hair on the shower tile (not mine)....MoreTripAdvisor.com8/22/2012 The shower was very nice....MoreTripAdvisor.com8/21/2012
Beds	50	2 reviews
The bed was of poor quality....MoreTripAdvisor.com8/22/2012 The mattress was nice and firm and they had tons of pillows!...MoreTripAdvisor.com8/21/2012
Location	100	2 reviews
On the plus side, there is plenty of parking.Once I checked in, the gentleman at the front desk (Eric), showed me a map to our room and suggested the location where to park....MoreTripAdvisor.com8/21/2012 The location was great next to highway 92 and 101 and has grocery stores and restaurants nearby....MoreTripAdvisor.com7/23/2012
Management	50	2 reviews
What terrible communication!Again, in all fairness everyone was very polite during this entire fiasco.The manager sent a note and a Starbucks card to my room the following day....MoreTripAdvisor.com8/22/2012 Especially the Manager, Sandra, who was extremely personable and made me feel like a person not just another guest....MoreTripAdvisor.com4/19/2012
Return Potential	50	2 reviews
Needless to say I will never stay here again....MoreTripAdvisor.com8/27/2012 Will definitely be back next time for work....MoreTripAdvisor.com7/23/2012
Breakfast	100	1 review
Really enjoyed the breakfast and the staff were so helpful!...MoreTripAdvisor.com7/23/2012
Check In / Check Out	0	1 review
I called the after hours number and they told me to check with front desk in the morning for a different room....MoreTripAdvisor.com8/27/2012
Cleanliness	100	1 review
Great service and clean room....MoreTripAdvisor.com7/23/2012
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Most recent reviews

My stay @Extended Stay
Rating: 5.0 out of 5"by a TripAdvisor member at TripAdvisor.com12/11/2012I stayed one month in this hotel. Its a nice stay for me as all staff members are friendly and co-operative for all your queries. Its a very nice place to stay. One can enjoy free internet and tv ... Read full review
Decent night's rest
Rating: 4.0 out of 5"by a TripAdvisor member at TripAdvisor.com12/11/2012The refrigerator's noise apparently didn't wake me cause I slept through the nite. The reception staff was friendly and checked me in quickly. The room was clean, the kitchenette convenient to h... Read full review
San Mateo extended stay
Rating: 5.0 out of 5"by a TripAdvisor member at TripAdvisor.com11/27/2012Probably the nicest extended stay we've ever stayed in with the best staff. Completely remodeled and clean.Free internet is a huge plus as we usually have to pay....limited cable selection though... Read full review
Bed bug bites again!
Rating: 1.0 out of 5"by a TripAdvisor member at TripAdvisor.com10/6/2012I stayed six days in this hotel with my friend. Past three days, I found bed bugs bite my neck ,arms ,and fingers.And I found two pieces of bed bugs on my bed and pillow. I killed them.we called... Read full review
Bed Bugs
Rating: 1.0 out of 5"by a TripAdvisor member at TripAdvisor.com10/3/2012Out of 7 hotels on a 10-day trip from LA to San Francisco, this was the worst hotel, and I was bitten by bedbugs. It's so basic, it didn't even have a soap dish; I had to use a coffee mug. Decor a... Read full review

See all 10 reviews on TripAdvisor

Extended Stay America - San Francisco - San Mateo - SFO

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Description

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Most recent reviews

My stay @Extended Stay

Decent night's rest

San Mateo extended stay

Bed bug bites again!

Bed Bugs

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