Netflix forced to apologise after some users were overcharged 11 times their monthly subscription

  • Netflix subscribers are furious that they have been overcharged
  • Many customers took to Twitter to express outrage about exorbitant bills
  • Some have been charged as much as 11 times for their viewing pleasure
  • Netflix have apologised to cutomers and are currently rectifying the issue

By Leesa Smith for Daily Mail Australia

Published: | Updated:

Furious customers have lashed out at Netflix on Twitter for being charged as much as 11 times the monthly subscription for their online streaming viewing pleasure.

The disgruntled subscribers have expressed their outrage across Australia and New Zealand where the service has only been available since late March.

Netflix has gone into damage control and started refunding those affected but not before many revealed the billing blunder to the world of social media.

Tech analysts have ranked Netflix as number one in the market which comes as its subscribers took to Twitter to express their outrage that they had been charged up to 11 times their monthly bill

Furious customers have lashed out at Netflix on Twitter for being charged as much as 11 times the monthly subscription for their online streaming viewing pleasure 

Billy McLean ‏posted that he was charged his monthly instalment seven times on May 23.

'Ive been charged almost $100 by Netflix in "monthly instalments" in last 24 hours - this is absurd - please explain and rectify.'

And his frustrations continued when it happened again the next day.

'This is ridiculous - I have been charged another instalment tonight' he posted then asked Netflix to reply.

A few hours later after second post, his Netflix responded to the tweet saying the problem had been rectified.

'Hi Billy, apologies for the inconvenience. You will only be billed once for this month.'

Billy McLean was charged his monthly subscription seven times before Netflix apologsied

Billy McLean was charged his monthly subscription seven times before Netflix apologsied

The disgruntled subscribers have expressed their outrage across Australia and New Zealand where the service has only been available since late March

The disgruntled subscribers have expressed their outrage across Australia and New Zealand where the service has only been available since late March

David from Sydney said he got charged $11.99/month 11 times until his account had insufficient funds.

Then he simply tweeted: Netflix please fix your billing issues, 

Within 24 hours, Netflix relied and said 'Hi David, all additional charges will be refunded in full. Apologies for the inconvenience.' 

Brandon ‏posted that he had been charged a total of six times prefacing it with 'UMMMMMMMM'.

'I talked to the help guys and they said to veto the payments through my bank if they aren't refunded by tomorrow,' he later said.

Netflix has gone into damage control and started refunding those affected but not before many revealed the billing blunder to the world of social media

Netflix has gone into damage control and started refunding those affected but not before many revealed the billing blunder to the world of social media

Kelsey also said she was charged me my monthly fee of $12.99: 'FOUR TIMES IN ONE DAY.'

'And they're trying to charge me again but it won't let them because they've taken all the f***ing money out of my account.' she said in an exasperated tone.

A Netflix spokesperson said the company was aware a small percentage of Australian and New Zealand members experienced multiple credit card authorisations for monthly billing but the issue has now been resolved. 

'While no extra money was withdrawn from users' accounts, it may take several days for the authorisations to drop from users' bank accounts,' he said.

'Members may contact Netflix customer service if they have additional issues. We regret any inconvenience related to the problem.' 

Kelsey became exasperated  when the money just kept coming out her account until she was out of funds

Kelsey became exasperated  when the money just kept coming out her account until she was out of funds

David went to the great lengths of posting his bank statement to prove that he had been charged 11 times his monthly subscription

David went to the great lengths of posting his bank statement to prove that he had been charged 11 times his monthly subscription

NetflixTwitter

Most watched News videos