Comcast Testing System that Allows Customers to Track Technicians
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DisabilityImages/Thinkstock(NEW YORK) — Put on your bathing suits, cable customers, because you’ll be channel surfing in no time! No, it’s not Jim Carrey’s iconic Cable Guy character coming promptly to your door, but your own local cable guy (or girl).
Comcast is testing a new system in its My-Account App that would allow customers to track when their cable technician will arrive for scheduled services.
The app will reportedly send alerts to customers when the technician is about 30 minutes away, and allow them to track said technician on a map. Customers will also have an option to rate the technician’s service.
The app is expected to be widely available beginning early next year.
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