BPO is a segment of outsourcing, which consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in required domains. It is an effective strategy of delegating one or more business activities to external companies (vendors), which, in turn, administer and manage the selected activity, based on defined and measurable performance criteria.
It helps client firms to increase their operational efficiency, concentrate on their core competencies, reduce time to market, obtain access to fresh talent and experience along with latest technologies, and build an organization with an economical cost structure in the long run.
As per the Report, The Global BPO market will grow at a CAGR of 5.63 percent over the period 2013-2018.
Covered in this Report
The Global BPO market can be segmented on the basis of BPO applications into the following: CRM, F&A, HR and Others that include procurement, and engineering and R&D BPO functions. The report also discusses in detail the market spending across end-user segments and covers the spending across key geographical regions in the market.
The Global BPO Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report also covers the Global BPO market landscape and its growth prospects in the coming years and also includes a discussion of the key vendors operating in this market.
Key Regions
• Americas
• EMEA
• APAC
Key Vendors
• Accenture Plc
• Capgemini S.A.
• Genpact Ltd.
• IBM Corp.
• Tata Consultancy Services Ltd.
Other Prominent Vendors
• 3i Infotech Ltd.
• Aditya Birla Nuvo Ltd.
• Aegis Ltd.
• Aon plc
• Cognizant Technology Solutions Corp.
• Convergys Corp.
• EXLService Holdings Inc.
• Firstsource Solutions Ltd.
• HCL Technologies Ltd.
• Hewlett-Packard Co.
• Hinduja Global Solutions
• Infosys Ltd.
• Intelenet Global Services
• NCO Financial Systems Inc.
• Wipro Ltd.
• WNS (Holdings) Ltd.
• Xerox Corp.
Key Market Driver
• Cost Effective Operations.
• For a full, detailed list, view our report.
Key Market Challenge
• Attrition.
• For a full, detailed list, view our report.
Key Market Trend
• Cloud-based BPO.
• For a full, detailed list, view our report.
Key Questions Answered in this Report
• What will the market size be in 2018 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?
Table of Contents
01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
04. Market Research Methodology
05. Introduction
06. Market Landscape
07. Market Segmentation by Application
08. Market Segmentation by End-users
09. Geographical Segmentation
10. Buying Criteria
11. Market Growth Drivers
12. Drivers and their Impact
13. Market Challenges
14. Impact of Drivers and Challenges
15. Market Trends
16. Trends and their Impact
17. Vendor Landscape
18. Key Vendor Analysis
19. Other Reports in this Series
For more information:
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