Kindred Healthcare Leverages Integrated Technology Platform For CDI Support

By Christine Kern, contributing writer

The hospital system aims to drive clinical documentation improvement (CDI) outcomes with an integrated technology platform.

Louisville, KY-based Kindred Healthcare, the largest diversified provider of post-acute care services in the United States, is now leveraging an integrated technology platform to drive enterprise-wide transcription and CDI support outcomes. The hospital system has engaged M*Modal to provide transcription services, front-end speech recognition, and integrated Clinical Documentation Improvement (CDI) workflow management to Kindred Healthcare’s Hospital Division, according to a press release

“Kindred’s hospitals provide long-term acute care and serve a complex patient population who have multiple diagnoses and based on the intensity of service needs often require an extended hospital stay,” Becky Slagell, Kindred Hospital Division Vice President of Case Management, explained in the release. Kindred Healthcare serves patients at 97 transitional care hospitals.

“We need complete and accurate documentation to provide the best coordination of our interdisciplinary care. M*Modal’s CDI technology leverages data already in our system, giving us a central point of access to transcribed documentation along with the analytics designed to fill in gaps in documentation such as questions about coding, quality measures and overall care management of a patient. M*Modal is also one of the best and most flexible vendors we work with,” Slagell explained.

“M*Modal’s CDI solutions enable healthcare providers like Kindred to assess the quality of their documentation and identify improvement opportunities,” said Scott MacKenzie, CEO of M*Modal. “Using a common, enterprise-wide transcription platform helps preserve the patient narrative and drive insight and action from clinical documentation, which can make a big impact on the quality and efficiency of healthcare.”