NVIDIA announced a voluntary recall of its gaming tablet SHIELD because of the high risk of battery overload that may result in fire.
The recall was acknowledged by the United States Consumer Product Safety Commission (CPSC) last July 31, 2015 and gave the said product a recall number 15-204.
"This recall involves NVIDIA SHIELD tablet computers with 8-inch touch screens. Model numbers P1761, P1761W and P1761WX, and serial numbers 0410215901781 through 0425214604018, are included in this recall. NVIDIA and the model and serial numbers are etched on the left side edge of the tablets. The SHIELD logo is on the back of the tablets."
The tablets sold at GameStop stores nationwide and online at Amazon.com, BestBuy.com, GameStop.com, NewEgg.com, TigerDirect.com and other websites, from July 2014 through July 2015. Prices for the tablets were between $300-$400.
The recall was made after NVIDIA received four complaints of batteries overheating due to thermal runway.
RETURN PROCESS
Follow the instructions below to see if your NVIDIA tablet is included in this recall.
Step 1: Please update your tablet to the latest software:
Ensure you're running the latest software, which you can check by following these instructions:
- From the Home screen, select the Apps icon
- Select the Settings icon
- Scroll down, select About tablet
- Select System Updates
- Verify that your tablet has the latest software dated July 1, 2015, or newer. You may need to repeat this step more than once if your system is out of date.
Step 2: How can I tell if my unit is affected by the recall?
The recall applies only to tablets with a certain battery type. Once you've verified that you're running the latest software, identify your unit's battery type by following these instructions:
- From the Home screen in Android, select the Apps icon
- Select the Settings icon
- Scroll down, select About tablet
- Select Status
- Under the "Battery" category, you'll see Y01 or B01
- If B01, your unit is NOT affected by this recall
- If Y01, your unit needs to be replaced. Please select Y01 to launch the recall application on the device
Step 3: Enter the serial number for the recall
You'll receive a notification on the tablet that includes the device serial number. Go to the NVIDIA recall site and enter the serial number, along with your name and contact information.
