RADCOM Ltd., a customer experience solutions provider, announced last week that an unnamed Tier-1 telecom operator in the APAC region submitted a $4.3 million purchase order for RADCOM’s acclaimed MaveriQ solution. Featuring software-based probes as well as the brand-new MaveriQ Big Data Management System, the solution will be deployed as a part of the customer’s expanding LTE (News - Alert) mobile network.
RADCOM’s solution will benefit the mysterious operator by allowing it to offer better quality-of service for its 3G and LTE mobile network, which has experienced a substantial spike in traffic recently. In addition, the company will be able to reduce churn and operating costs for more efficient business operations that are also able to offer a better customer experience.
The MaveriQ expansion system included in RADCOM’s solution will provide comprehensive national coverage of the operator’s Access and Core LTE data network and, operating at speeds of hundreds of Gigabits per second is able to monitor unprecedentedly large volumes of 3G and LTE mobile data traffic. The MaveriQ Big Data Management System is an integral component of this system and will be complimented by additional MaveriQ probes that offer useful insight into the experiences of the LTE network’s subscribers. These enhanced Business Intelligence tools grant access to relevant aspects of the network to all of the company’s departments, allowing them to identify opportunities to improve the customer experience while again reducing costs.
“The scale of this order is seen in the Customer Experience investments that large operators have begun making to gain an edge in competitive markets – and RADCOM, with our breakthrough MaveriQ solution, stands to benefit,” said David Ripstein, president and CEO of RADCOM. “We are gratified by the customer's ‘vote of confidence’ in our partnership and technology, and believe that it will lead to additional expansions of their RADCOM deployment. In parallel, we believe that many other operators – both existing RADCOM customers and potential new ones – will be increasing their investments in the Customer Experience over the next several years, and this represents a significant opportunity for our Company.”
Edited by Alisen Downey