At 23.4% CAGR From 2014-2022, Global UCaaS Market to be Worth US$37.85 billion by 2022

The global unified communications as a service market is poised for staggering growth, and will be worth US$37.85 billion by 2022, finds Transparency Market Research’s latest report. The market will expand at a CAGR of 23.4% between 2014 and 2022 upon its 2013 valuation of US$5.68 billion. The report published by TMR is titled, ‘Unified Communication as a Service Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2014 - 2022.’ The report studies in detail markets for both hosted and unified UCaaS solutions.For the most part, growth in the global UCaaS market will stem from the percolation of the bring-your-own-device (BYOD) and enterprise mobility culture. More people are joining the mobile workforce, which increases their dependence on smartphones and tablets.Although large enterprises are familiar with the advantages offered by UCaaS, there is still an awareness gap that exists in the small and medium businesses space. Given its status as a high-potential emerging technology, the global UCaaS market has whetted the interest of enterprises and developer communities alike. The report states that UCaaS, by virtue of being pre-integrated and standardized, makes for a ready-to-go solution that many enterprises can deploy in short turnaround time.

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Hosted and on-premise UCaaS solutions are increasingly deployed in healthcare institutions, government organizations, as well as financial institutions where data integrity is paramount. According to the report, telephony services contributed the largest share (35.33%) to the revenues of the global UCaaS market in 2013. According to the projections of TMR analysts, telephony services will continue to remain the leading revenue contributor to the global UCaaS market through the report’s forecast period as the number of hosted telephony solutions is forecast to rise. Integrated services will report appreciable growth in the global UCaaS market, as they are expected to post a 27.3% growth rate through the forecast period.

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When assessed from the geographical perspective, North America stood as the largest UCaaS market in 2013, bringing in an impressive 48.80% of the global market’s revenue. The region will remain in the top position thanks to massive UCaaS investments across sectors such as BFSI, retail, transportation, and telecom. While in North America, it is the SMBs that contribute to a large share of the revenues, in Asia Pacific, maximum revenue comes from large enterprises that are increasingly making the shift to UCaaS. However, despite the many positive forces that prevail, the growth of the global UCaaS market will be dampened by concerns pertaining to network security and price sensitivity. The report segments the global unified UCaaS market by deployment model into hosted and on-premise solutions. Likewise, the hosted UCaaS market is segmented on the basis of deployment model into: PaaS, SaaS, and IaaS. Furthermore, based on services, the report classifies the UCaaS market as: Contact center services, telephony services, UC application services, and collaboration services. The report’s Company Profiles section includes companies such as Avaya Inc., Alcatel-Lucent SA, Polycom, Inc., Hewlett Packard, Cisco Systems, IBM Corporation, and Polycom Inc.

Segmentation of the UCaaS Market:

Global Unified Communication as a Service (UCaaS) Market, By Deployment Model

    On-Premise
    Hosted/Cloud

Global Hosted Unified Communication as a Service (UCaaS) Market, By Deployment Model

    UC Software as a Service (SaaS)
    UC Platform as a Service (PaaS)
    UC Infrastructure as a Service (IaaS)

Global Unified Communication as a Service (UCaaS) Market, By Services

    Telephony Services
    Contact Center Services
    UC Application Services
    Collaboration Services

Global Unified Communication as a Service (UCaaS) Market, By Delivery Model

    Stand-alone Services
    Integrated Services

Global Unified Communication as a Service (UCaaS) Market, By End-users

    Large Enterprise
    Small and Medium Enterprises (SMEs)
    Public Sector
    Other

Global Unified Communication as a Service (UCaaS) Market, By Geography

    North America
    Europe
    Asia Pacific
    Rest of the World (RoW)

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