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The Consumers Energy headquarters in downtown Jackson. (File photo)
JACKSON, MI - Consumers Energy ranks near the top in customer satisfaction in the Midwest, a customer survey performed by J.D. Power reports today.
Consumers Energy ranks fourth out of 17 utilities polled in the region, behind DTE Energy, MidAmerican Energy and Alliant Energy. Director of Media Relations at the utility Dan Bishop said the survey was "great news."
Ongoing communication efforts and increased price satisfaction are key drivers behind the third consecutive year of improved customer satisfaction across the board, a press release from J.D. Power reads.
"Utility companies are doing a better job at the fundamentals - minimizing service interruptions, communication with customers and improving customer service," said John Hazen, senior director of the energy practice at J.D. Power. "Proactive communication during power outages remains a challenge, suggesting that utilities should focus on improving in this area."
The study, now in its 17th year, measures customer satisfaction with electric utility companies by examining six factors: power quality and reliability; price; billing and payment; corporate citizenship; communication; and customer service.
Out of a possible 1,000 points, Consumers Energy scored 670.
Will Forgrave covers city and county government for the Jackson Citizen Patriot. Contact him at wforgrav@mlive.com or 517-262-7554. Follow him on Twitter at @WillForgrave.