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Form 8-K First American Financial For: Jul 23

July 23, 2015 7:17 AM EDT

 

 

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, DC 20549

 

 

FORM 8-K

 

 

CURRENT REPORT

Pursuant to Section 13 or 15(d) of the

Securities Exchange Act of 1934

 

 

Date of report (Date of earliest event reported) July 23, 2015

 

 

FIRST AMERICAN FINANCIAL CORPORATION

(Exact Name of the Registrant as Specified in Charter)

 

 

 

Delaware   001-34580   26-1911571

(State or Other Jurisdiction

of Incorporation)

 

(Commission

File Number)

 

(IRS Employer

Identification No.)

1 First American Way, Santa Ana, California   92707-5913
(Address of Principal Executive Offices)   (Zip Code)

Registrant’s telephone number, including area code (714) 250-3000

Not Applicable.

(Former Name or Former Address, if Changed Since Last Report)

 

 

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

 

¨ Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

 

¨ Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

 

¨ Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

 

¨ Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

 

 

 


Item 2.02 Results of Operations and Financial Condition.

On July 23, 2015, First American Financial Corporation issued a press release announcing its financial results for the quarter ended June 30, 2015. The full text of the press release is attached hereto as Exhibit 99.1.

The information in this Item 2.02, including Exhibit 99.1 hereto, is being “furnished” in accordance with General Instruction B.2 of Form 8-K. As such, this information is not deemed to be “filed” for the purposes of Section 18 of the Securities Exchange Act, or otherwise subject to the liabilities of that section, and is not incorporated by reference into any filings with the SEC unless it shall be explicitly so incorporated in such filings.

Item 9.01. Financial Statements and Exhibits.

(d) Exhibits

 

Exhibit No.

  

Description

99.1    Press Release, dated July 23, 2015.

 

2


SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned hereunto duly authorized.

 

    FIRST AMERICAN FINANCIAL CORPORATION
Date: July 23, 2015     By:  

/s/ KENNETH D. DEGIORGIO

      Name:  Kenneth D. DeGiorgio
      Title:    Executive Vice President

 

3

Exhibit 99.1

 

LOGO

   NEWS   

FOR

IMMEDIATE

RELEASE

FIRST AMERICAN FINANCIAL REPORTS SECOND QUARTER 2015 RESULTS

—Reports Earnings of 85 Cents per Diluted Share

SANTA ANA, Calif., July 23, 2015 – First American Financial Corporation (NYSE: FAF), a leading global provider of title insurance, settlement services and risk solutions for real estate transactions, today announced financial results for the second quarter ended June 30, 2015.

Current Quarter Highlights

 

    Total revenue of $1.3 billion, up 15 percent compared with last year

- Direct title orders closed were up 15 percent

- Average revenue per direct title order closed was up 7 percent

 

    Title Insurance and Services segment pretax margin of 12.6 percent

 

    Commercial revenue of $170.1 million, up 29 percent compared with last year

 

    Specialty Insurance segment total revenue was up 7 percent, with a pretax margin of 10.8 percent

 

    Cash flow from operations of $233.3 million compared with $149.5 million last year

Selected Financial Information

($ in millions, except per share data)

 

     For the Three Months Ended
June 30
 
     2015      2014  

Total revenue

   $ 1,323.8       $ 1,150.0   

Income before taxes

     141.6         76.5   

Net income

   $ 93.3       $ 50.6   

Net income per diluted share

     0.85         0.47   

Total revenue for the second quarter of 2015 was $1.3 billion, an increase of 15 percent relative to the second quarter of 2014. Net income in the current quarter was $93.3 million, or 85 cents per diluted share, compared with net income of $50.6 million, or 47 cents per diluted share, in the second quarter of 2014. The current quarter results include net realized investment gains of $3.9 million, or 2 cents per diluted share, compared with gains of $6.3 million, or 4 cents per diluted share, in the second quarter of last year.

“Our strong second quarter results were driven by a healthy spring selling season, continued growth in our commercial business and elevated refinance activity,” said Dennis J. Gilmore, chief executive officer at First American Financial Corporation. “Our steady focus on operating efficiency enabled us to deliver strong margins and earnings in this favorable market environment.

“We expect that an improving economy will continue to bolster the housing market. Moving forward, we remain focused on creating shareholder value by growing our core title business, leveraging our unique collection of data assets and prudently managing our capital.”

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First American Financial Reports Second Quarter 2015 Results

Page 2

 

Title Insurance and Services

($ in millions, except average revenue per order)

 

     For the Three Months Ended
June 30
 
     2015     2014  

Total revenue

   $ 1,227.1      $ 1,055.4   

Income before taxes

   $ 154.7      $ 84.8   

Pretax margin

     12.6     8.0

Direct open orders

     335,200        318,200   

Direct closed orders

     246,500        214,200   

U.S. Direct Commercial

    

Total revenue

   $ 170.1      $ 132.1   

Open orders

     34,800        33,800   

Closed orders

     20,800        19,600   

Average revenue per order

   $ 8,200      $ 6,700   

Total revenue for the Title Insurance and Services segment was $1.2 billion, a 16 percent increase from the same quarter of 2014. Direct premiums and escrow fees were up 20 percent from the second quarter of 2014, driven by a 15 percent increase in the number of direct title orders closed in the quarter and a 7 percent increase in the average revenue per direct title order to $1,953. The increase in revenue per direct title order closed was primarily attributable to an increase in the average size of commercial deals closed in the quarter and higher real estate values, partially offset by a shift in the mix toward lower-premium refinance transactions. Agent premiums were up 17 percent in the current quarter compared with last year.

Information and other revenue was $169.7 million this quarter, up 3 percent compared with the same quarter of last year. Excluding the impact of a recent acquisition, information and other revenue was essentially flat. The quarter benefitted from higher demand for certain non-insured products and services, reflecting growth in transaction activity, largely offset by lower demand for the company’s default information products.

Investment income was $26.0 million in the second quarter, up 34 percent from the second quarter of 2014. The increase was primarily due to higher interest income driven by growth in average invested balances in the debt securities portfolio and higher earnings in investments accounted for using the equity method. Net realized investment gains totaled $4.2 million in the current quarter, compared with gains of $4.3 million in the second quarter of 2014.

Personnel costs were $370.5 million in the second quarter, an increase of $43.2 million, or 13 percent, compared with the same quarter of 2014. This increase was primarily attributable to higher incentive compensation expense driven by higher revenue and profitability in the current quarter.

 

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First American Financial Reports Second Quarter 2015 Results

Page 3

 

Other operating expenses were $205.3 million in the second quarter, up $8.3 million, or 4 percent, compared with the second quarter of 2014. This increase was primarily due to higher production-related expenses and temporary labor costs driven by the increase in order volumes in the current quarter.

The provision for policy losses and other claims was $66.7 million in the second quarter, or 6.5 percent of title premiums and escrow fees, a decline of $10.4 million compared with the same quarter of the prior year. The current quarter rate includes an ultimate loss rate of 6.0 percent for the current policy year.

Pretax income for the Title Insurance and Services segment was $154.7 million in the second quarter, compared with $84.8 million in the second quarter of 2014. Pretax margin was 12.6 percent in the current quarter, compared with 8.0 percent last year.

Specialty Insurance

($ in millions)

 

     For the Three Months Ended
June 30
 
     2015     2014  

Total revenue

   $ 97.7      $ 91.2   

Income before taxes

   $ 10.6      $ 11.0   

Pretax margin

     10.8     12.1

Total revenue for the Specialty Insurance segment was $97.7 million in the second quarter of 2015, an increase of 7 percent compared with the second quarter of 2014. The increase in revenue was driven by higher premiums earned in both the home warranty and the property and casualty business lines. The loss ratio in the Specialty Insurance segment was 59.5 percent in the current quarter, compared with 58.5 percent in the prior year. The increase in the loss ratio was primarily attributable to higher weather-related claims in the home warranty business. As a result, the pretax margin in the current quarter declined to 10.8 percent from 12.1 percent in the second quarter of 2014.

Teleconference/Webcast

First American’s second quarter 2015 results will be discussed in more detail on Thursday, July 23, 2015, at 11 a.m. EDT, via teleconference. The toll-free dial-in number is 877-407-8293. Callers from outside the United States may dial 201-689-8349.

The live audio webcast of the call will be available on First American’s website at www.firstam.com/investor. An audio replay of the conference call will be available through August 6, 2015, by dialing 201-612-7415 and using the conference ID 13614230. An audio archive of the call will also be available on First American’s investor website.

 

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First American Financial Reports Second Quarter 2015 Results

Page 4

 

About First American

First American Financial Corporation (NYSE: FAF) is a leading provider of title insurance, settlement services and risk solutions for real estate transactions that traces its heritage back to 1889. First American also provides title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust and investment advisory services. With revenues of $4.7 billion in 2014, the company offers its products and services directly and through its agents throughout the United States and abroad. More information about the company can be found at www.firstam.com.

Website Disclosure

First American posts information of interest to investors at www.firstam.com/investor. This includes opened and closed title insurance order counts for its U.S. direct title insurance operations, which are posted approximately 12 days after the end of each month.

Forward-Looking Statements

Certain statements made in this press release and the related management commentary and responses to investor questions, including but not limited to those related to an improving economy; the outlook for the housing market, including refinance transaction volumes and sustained growth in the purchase market; creating shareholder value, including through growth in the core title business, leveraging data assets and managing capital; expense management; the outlook for the commercial market; the company’s ability to capitalize on an improving housing market; the effects of the Consumer Financial Protection Bureau’s integrated disclosure rules; and the expected normalized tax rate, are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements may contain the words “believe,” “anticipate,” “expect,” “plan,” “predict,” “estimate,” “project,” “will be,” “will continue,” “will likely result,” or other similar words and phrases. Risks and uncertainties exist that may cause results to differ materially from those set forth in these forward-looking statements. Factors that could cause the anticipated results to differ from those described in the forward-looking statements include: interest rate fluctuations; changes in the performance of the real estate markets; volatility in the capital markets; unfavorable economic conditions; impairments in the company’s goodwill or other intangible assets; failures at financial institutions where the company deposits funds; changes in applicable government regulations; heightened scrutiny by legislators and regulators of the company’s title insurance and services segment and certain other of the company’s businesses; the Consumer Financial Protection Bureau’s exercise of its broad rulemaking and supervisory powers; compliance with the Consumer Financial Protection Bureau’s integrated disclosure rules; regulation of title insurance rates; reform of government-sponsored mortgage enterprises; limitations on access to public records and other data; changes in relationships with large mortgage lenders and government-sponsored enterprises; changes in measures of the strength of the company’s title insurance underwriters, including ratings and statutory capital and surplus; losses in the company’s investment portfolio; expenses of and funding obligations to the pension plan; material variance between actual and expected claims experience; defalcations, increased claims or other costs and expenses attributable to the company’s use of title agents; any inadequacy in the company’s risk mitigation efforts; systems damage, failures, interruptions and intrusions, wire transfer errors or unauthorized data disclosures; inability to realize the benefits of the company’s offshore strategy; inability of the company’s subsidiaries to pay dividends or repay funds; inability to realize the benefits of, and challenges arising from, the company’s acquisition strategy; and other factors described in the company’s quarterly report on Form 10-Q for the quarter ended March 31, 2015, as filed with the Securities and Exchange Commission. The forward-looking statements speak only as of the date they are made. The company does not undertake to update forward-looking statements to reflect circumstances or events that occur after the date the forward-looking statements are made.

 

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First American Financial Reports Second Quarter 2015 Results

Page 5

 

Use of Non-GAAP Financial Measures

This news release and related management commentary contain certain financial measures that are not presented in accordance with generally accepted accounting principles (GAAP), including personnel and other operating expense ratios and success ratios. The company is presenting these non-GAAP financial measures because they provide the company’s management and investors with additional insight into the operational efficiency and performance of the company relative to earlier periods and relative to the company’s competitors. The company does not intend for these non-GAAP financial measures to be a substitute for any GAAP financial information. In this news release, these non-GAAP financial measures have been presented with, and reconciled to, the most directly comparable GAAP financial measures. Investors should use these non-GAAP financial measures only in conjunction with the comparable GAAP financial measures.

 

Media Contact:      Investor Contact:

Marcus Ginnaty

Corporate Communications

First American Financial Corporation

714-250-3298

    

Craig Barberio

Investor Relations

First American Financial Corporation

714-250-5214

(Additional Financial Data Follows)

 

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First American Financial Reports Second Quarter 2015 Results

Page 6

 

First American Financial Corporation

Summary of Consolidated Financial Results and Selected Information

(in thousands, except per share amounts and title orders)

(unaudited)

 

     For the Three Months Ended
June 30
     For the Six Months Ended
June 30
 
     2015      2014      2015      2014  

Total revenues

   $ 1,323,789       $ 1,149,969       $ 2,434,873       $ 2,162,768   

Income before income taxes

   $ 141,622       $ 76,458       $ 200,570       $ 111,711   

Income tax expense

     48,043         25,770         69,195         39,171   
  

 

 

    

 

 

    

 

 

    

 

 

 

Net income

     93,579         50,688         131,375         72,540   

Less: Net income attributable to noncontrolling interests

     232         94         396         222   
  

 

 

    

 

 

    

 

 

    

 

 

 

Net income attributable to the Company

   $ 93,347       $ 50,594       $ 130,979       $ 72,318   
  

 

 

    

 

 

    

 

 

    

 

 

 

Net income per share attributable to stockholders:

           

Basic

   $ 0.86       $ 0.47       $ 1.21       $ 0.68   

Diluted

   $ 0.85       $ 0.47       $ 1.19       $ 0.67   

Cash dividends declared per share

   $ 0.25       $ —         $ 0.50       $ 0.36   

Weighted average common shares outstanding:

           

Basic

     108,459         106,878         108,102         106,522   

Diluted

     109,796         108,647         109,586         108,423   

Selected Title Information

           

Title orders opened

     335,200         318,200         672,200         589,400   

Title orders closed

     246,500         214,200         454,100         394,300   

Paid title claims

   $ 66,234       $ 69,466       $ 155,402       $ 147,396   

 

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First American Financial Reports Second Quarter 2015 Results

Page 7

 

First American Financial Corporation

Selected Balance Sheet Information

(in thousands)

(unaudited)

 

     June 30,
2015
     December 31,
2014
 

Cash and cash equivalents

   $ 1,269,660       $ 1,190,080   

Investment portfolio

     4,628,262         4,033,892   

Goodwill and other intangible assets,net

     1,024,048         1,015,757   

Total assets

     8,353,552         7,666,100   

Reserve for claim losses

     956,786         1,011,780   

Notes and contracts payable

     584,538         587,337   

Total stockholders’ equity

   $ 2,656,409       $ 2,572,917   

 

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First American Financial Reports Second Quarter 2015 Results

Page 8

 

First American Financial Corporation

Segment Information

(in thousands, unaudited)

 

For the Three Months Ended June 30, 2015

   Consolidated      Title
Insurance
     Specialty
Insurance
     Corporate
(incl. Elims.)
 

Revenues

           

Direct premiums and escrow fees

   $ 628,425       $ 534,111       $ 94,314       $ —     

Agent premiums

     493,102         493,102         —           —     

Information and other

     170,530         169,681         856         (7

Net investment income

     27,864         25,996         2,215         (347

Net realized investment gains (losses) (1)

     3,868         4,168         268         (568
  

 

 

    

 

 

    

 

 

    

 

 

 
     1,323,789         1,227,058         97,653         (922
  

 

 

    

 

 

    

 

 

    

 

 

 

Expenses

           

Personnel costs

     396,616         370,459         16,560         9,597   

Premiums retained by agents

     394,828         394,828         —           —     

Other operating expenses

     223,110         205,314         11,373         6,423   

Provision for policy losses and other claims

     122,870         66,735         56,135         —     

Depreciation and amortization

     21,463         20,164         1,177         122   

Premium taxes

     16,012         14,194         1,818         —     

Interest

     7,268         626         —           6,642   
  

 

 

    

 

 

    

 

 

    

 

 

 
     1,182,167         1,072,320         87,063         22,784   
  

 

 

    

 

 

    

 

 

    

 

 

 
           
  

 

 

    

 

 

    

 

 

    

 

 

 

Income (loss) before income taxes

   $ 141,622       $ 154,738       $ 10,590       $ (23,706
  

 

 

    

 

 

    

 

 

    

 

 

 

For the Three Months Ended June 30, 2014

   Consolidated      Title
Insurance
     Specialty
Insurance
     Corporate
(incl. Elims.)
 

Revenues

           

Direct premiums and escrow fees

   $ 531,123       $ 443,365       $ 87,758       $ —     

Agent premiums

     423,209         423,209         —           —     

Information and other

     165,703         165,222         487         (6

Net investment income

     23,659         19,332         1,842         2,485   

Net realized investment gains (1)

     6,275         4,267         1,097         911   
  

 

 

    

 

 

    

 

 

    

 

 

 
     1,149,969         1,055,395         91,184         3,390   
  

 

 

    

 

 

    

 

 

    

 

 

 

Expenses

           

Personnel costs

     354,133         327,218         15,487         11,428   

Premiums retained by agents

     338,271         338,271         —           —     

Other operating expenses

     214,121         197,050         10,359         6,712   

Provision for policy losses and other claims

     128,466         77,089         51,377         —     

Depreciation and amortization

     19,780         17,623         1,338         819   

Premium taxes

     14,254         12,666         1,588         —     

Interest

     4,486         641         —           3,845   
  

 

 

    

 

 

    

 

 

    

 

 

 
     1,073,511         970,558         80,149         22,804   
  

 

 

    

 

 

    

 

 

    

 

 

 
           
  

 

 

    

 

 

    

 

 

    

 

 

 

Income (loss) before income taxes

   $ 76,458       $ 84,837       $ 11,035       $ (19,414
  

 

 

    

 

 

    

 

 

    

 

 

 

 

(1) Includes impairment losses recorded in earnings, except for impairments on investments accounted for under the equity method, which are recorded in investment income.

 

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First American Financial Reports Second Quarter 2015 Results

Page 9

 

First American Financial Corporation

Segment Information

(in thousands, unaudited)

 

For the Six Months Ended June 30, 2015

   Consolidated      Title
Insurance
     Specialty
Insurance
     Corporate
(incl. Elims.)
 

Revenues

           

Direct premiums and escrow fees

   $ 1,146,929       $ 962,462       $ 184,467       $ —     

Agent premiums

     919,429         919,429         —           —     

Information and other

     317,178         315,564         1,628         (14

Net investment income

     48,422         47,770         4,216         (3,564

Net realized investment gains (losses) (1)

     2,915         1,605         1,878         (568
  

 

 

    

 

 

    

 

 

    

 

 

 
     2,434,873         2,246,830         192,189         (4,146
  

 

 

    

 

 

    

 

 

    

 

 

 

Expenses

           

Personnel costs

     754,616         701,830         31,929         20,857   

Premiums retained by agents

     737,288         737,288         —           —     

Other operating expenses

     431,667         394,056         24,720         12,891   

Provision for policy losses and other claims

     224,424         122,286         102,138         —     

Depreciation and amortization

     42,317         39,690         2,382         245   

Premium taxes

     29,481         26,225         3,256         —     

Interest

     14,510         1,217         —           13,293   
  

 

 

    

 

 

    

 

 

    

 

 

 
     2,234,303         2,022,592         164,425         47,286   
  

 

 

    

 

 

    

 

 

    

 

 

 
           
  

 

 

    

 

 

    

 

 

    

 

 

 

Income (loss) before income taxes

   $ 200,570       $ 224,238       $ 27,764       $ (51,432
  

 

 

    

 

 

    

 

 

    

 

 

 

For the Six Months Ended June 30, 2014

   Consolidated      Title
Insurance
     Specialty
Insurance
     Corporate
(incl. Elims.)
 

Revenues

           

Direct premiums and escrow fees

   $ 964,995       $ 792,728       $ 172,267       $ —     

Agent premiums

     844,133         844,133         —           —     

Information and other

     303,345         302,400         957         (12

Net investment income

     41,426         35,035         3,571         2,820   

Net realized investment gains (1)

     8,869         6,428         1,530         911   
  

 

 

    

 

 

    

 

 

    

 

 

 
     2,162,768         1,980,724         178,325         3,719   
  

 

 

    

 

 

    

 

 

    

 

 

 

Expenses

           

Personnel costs

     680,651         627,498         31,001         22,152   

Premiums retained by agents

     674,936         674,936         —           —     

Other operating expenses

     402,488         367,132         21,828         13,528   

Provision for policy losses and other claims

     218,349         123,305         95,044         —     

Depreciation and amortization

     39,752         35,537         2,577         1,638   

Premium taxes

     26,544         23,602         2,942         —     

Interest

     8,337         1,241         —           7,096   
  

 

 

    

 

 

    

 

 

    

 

 

 
     2,051,057         1,853,251         153,392         44,414   
  

 

 

    

 

 

    

 

 

    

 

 

 
           
  

 

 

    

 

 

    

 

 

    

 

 

 

Income (loss) before income taxes

   $ 111,711       $ 127,473       $ 24,933       $ (40,695
  

 

 

    

 

 

    

 

 

    

 

 

 

 

(1) Includes impairment losses recorded in earnings, except for impairments on investments accounted for under the equity method, which are recorded in investment income.

 

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First American Financial Reports Second Quarter 2015 Results

Page 10

 

First American Financial Corporation

Expense and Success Ratio Reconciliation

Title Insurance and Services Segment

($ in thousands, unaudited)

 

     For the Three Months Ended
June 30
    For the Six Months Ended
June 30
 
     2015     2014     2015     2014  

Total revenues

   $ 1,227,058      $ 1,055,395      $ 2,246,830      $ 1,980,724   

Less: Net realized investment gains

     4,168        4,267        1,605        6,428   

Net investment income

     25,996        19,332        47,770        35,035   

Premiums retained by agents

     394,828        338,271        737,288        674,936   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating revenues

   $ 802,066      $ 693,525      $ 1,460,167      $ 1,264,325   
  

 

 

   

 

 

   

 

 

   

 

 

 

Personnel and other operating expenses

   $ 575,773      $ 524,268      $ 1,095,886      $ 994,630   

Ratio (% net operating revenues)

     71.8     75.6     75.1     78.7

Ratio (% total revenues)

     46.9     49.7     48.8     50.2

Change in net operating revenues

   $ 108,541        $ 195,842     

Change in personnel and other operating expenses

     51,505          101,256     

Success Ratio (1)

     47       52  

 

(1) Change in personnel and other operating expenses divided by change in net operating revenues

 

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First American Financial Reports Second Quarter 2015 Results

Page 11

 

First American Financial Corporation

Supplemental Direct Title Order Information

(unaudited)

 

     Q215     Q115     Q414     Q314     Q214  

Open Orders per Day

          

Purchase

     2,324        2,002        1,611        2,033        2,189   

Refinance

     1,758        2,379        1,627        1,521        1,554   

Refinance as % of residential orders

     43     54     50     43     42

Commercial

     544        532        505        485        528   

Other (1)

     612        612        522        609        701   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total open orders per day

     5,238        5,525        4,263        4,648        4,972   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Closed Orders per Day

          

Purchase

     1,681        1,247        1,420        1,573        1,579   

Refinance

     1,420        1,471        1,122        1,113        983   

Refinance as % of residential orders

     46     54     44     41     38

Commercial

     325        300        330        308        306   

Other (1)

     425        386        377        404        479   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total closed orders per day

     3,852        3,403        3,249        3,397        3,347   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Average Revenue per Order (ARPO) (2)

          

Purchase

   $ 2,036      $ 1,921      $ 1,944      $ 1,950      $ 1,918   

Refinance

     871        880        869        857        812   

Commercial

     8,182        8,117        9,558        7,568        6,746   

Other (1)

     477        580        437        480        488   

Total ARPO

   $ 1,953      $ 1,865      $ 2,171      $ 1,926      $ 1,830   

Business Days

     64        61        63        64        64   

 

(1) Includes default and other orders
(2) U.S. operations only

Totals may not add due to rounding

 

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