Coinciding with announcements from Cox Automotive and KAR Global regarding their adjustments in conjunction with COVID-19, top executives at ACV Auctions, BacklotCars and IAA each posted letters online to their client bases, reiterating pledges to maintain operations and safety measures.

George Chamoun, Justin Davis and John Kett — the respective leaders of ACV, BacklotCars and IAA — outlined an array of company plans in light of state and federal instructions in an attempt to keep the coronavirus pandemic from intensifying further. Here is the rundown:

ACV Auctions

The safety and health of our employees, dealer partners and consumers are top priorities at ACV Auctions. We want to inform you of some of the precautionary steps we are taking.

We have been encouraging all field staff and employees to be vigilant about frequent hand washing and sanitizing. We are instructing our field teammates to utilize disposable gloves where possible. We have asked our teammates to embrace modern gestures (recommended by CDC) instead of shaking hands. We have instructed any teammate who is not feeling well to stay home and consult their healthcare providers. We have increased cleaning routines throughout ACV’s offices. Helpful information on what else everyone can do to protect yourself can be found on the CDC website.

At ACV, we are fully committed to keeping our communities healthy, while also mindful of the importance of helping our dealer partners with continuity of business operation. Automotive dealerships are one of the largest employers and vital to the household income for millions of Americans. We're prepared and have the resources to appropriately serve you. At this time, there will be no changes to our schedule of operations.

BacklotCars

I am reaching out in regards to COVID-19 (coronavirus) and what BacklotCars is doing to further support your business during this time.

Like many of you, we have spent the past several days learning more about COVID-19 (coronavirus) and how it may impact our nation.

For BacklotCars, it means understanding the potential impact on our employees and partners, and then making immediate adjustments to ensure your success and safety.

I started BacklotCars to make buying and selling wholesale easy and transparent through an online marketplace that is open 24 hours a day, 7 days a week.

Tax time is an extremely important time of year for our industry and my team is prepared to provide you the best possible solution to buy and sell cars online from the safety of your home, dealership or wherever you may be.

To further help your business, here are the enhancements we have implemented:

— Long-haul transport pricing: Effective today, we have lowered pricing on all routes over 400 miles to make it easier for all buyers to access inventory.

— A growing inspector network: As you know in 2019, we completed our nationwide rollout and due to unprecedented growth of our marketplace, we continue to add new inspectors to ensure we keep adding fresh inventory to the platform.

Make sure you work with your local market GM to lock in guaranteed inspection dates because of the increased demand.

— Mobile application improvements: A summary of our inspection and AutoCheck reports help you understand the vehicle’s condition and history quickly.

From the entire BacklotCars team, stay safe, stay healthy and let us know how we can be supportive during this time.

IAA

In the recent several days, I am sure you have continued to focus on the health and safety of your employees, your family, and your community. While we are working diligently to ensure the continuity of our business during this challenging time, I want you to know that the well-being of our buying and selling customers, our partners, and our employees is IAA’s highest priority.

Our family of companies including IAA, Impact Auto Auctions, HBC Vehicle Services and DDI Technology are following the best practices outlined by the Center for Disease Control (CDC) and the World Health Organization (WHO). I want our employees, partners, and customers to feel safe in continuing their day-to-day routine in the midst of the COVID-19 outbreak.

In an abundance of caution, we have implemented guidelines covering our employees, customers and facilities to limit interactions and prioritize the health and safety of everyone. These guidelines are reviewed daily and include the following:

— Restrictions on travel, meetings, and working environments.

— Implementation of staggered working hours including remote capabilities.

— As of Wednesday, March 18, preview days at all facilities are suspended and NOT being held until further notice.

— As of Wednesday, March 18, live auction attendance across all locations is suspended and not available until further notice. Only virtual/digital attendance is permitted.

— All individuals entering an IAA branch/facility will be logged including name, contact information and visit date/time.

— Constant monitoring of all state DMV centers due to notifications of closures in specific states. This may affect our ability to process and sell vehicles in a timely fashion.

— Implementation of CDC and WHO recommended cleaning guidelines at all of our 200+ facilities.

— Communication to all buyers encouraging usage of digital and online auction channels.

IAA has an established Business Continuity Plan (BCP) for all operating units of the organization. This plan is updated with a Pandemic Addendum. In addition, we are constantly reviewing our Employee Health and Safety Guidelines specific to COVID-19 to ensure it provides the best methods to support the overall well-being of our team.

My hope is that our focused attention and swift actions will be part of a positive nationwide effort to slow the spread of the virus. Should you have any questions, please do not hesitate to contact your sales representative.