RMLD to conduct customer satisfaction survey beginning Nov. 30

The Reading Municipal Light Department has hired GreatBlue Research to conduct a customer satisfaction survey to seek input in the areas of service reliability, rates, customer service, energy efficiency programs, power supply and more. 

The survey will be conducted by phone and online and should take no more than 15 minutes to complete. 

GreatBlue will be contacting randomly selected customers to complete the survey by phone from Nov. 30 to Dec. 11 with the goal of completing 400 residential and 100 commercial surveys. GreatBlue will not ask for any personal or financial information when calling. Customers who are not randomly selected to complete the survey by phone will be invited to do so online at https://rmld.com from Dec. 14 to Jan. 4, 2021.

The RMLD appreciates the opportunity to receive customer input to help ensure continued successful process and program improvements. 

For more information, contact the RMLD at 781-942-6598.