Home Depot Appliances Reviews

Update: Just got the call from HD. Initially they called and told me that they would bring a new mower and see about getting me a discount. Now they're saying they will give me 10% off of their crap product they delivered and aren't bringing me a new mower. Absolutely unbelievable at this point. Customer service rep tells me they leave the mowers outside and it's just a result of the elements. These people must live over at Earth 2. So your response is the customer should just take the product you decided to leave outdoors and get exposed to the elements? Really!! I just can't believe it! Worst customer service I've ever seen.

Final update: I've attached more pictures of this supposed "new" lawn mower. This thing looks like a used lawn mower. Rust everywhere, scratches and dents in the paint, dirt all over the inside of the engine cover, and rust on the battery terminals under the seat. This thing was not just sitting outdoors. This was used by someone quite a bit. Now here's where it gets really good. My fiancé and I went to HD last night to ensure they were scheduled to pick this piece of crap up today as no confirmation emails have been received. And guess what! There's the same model mower on display outside in front of the store and it's almost in perfect condition except for a scratch. So I got the POS mower and they sold me a "used" one as new. Just take a look at the pics. Contacting my credit card company this morning as charge is pending and I want it blocked.

This lady at Core Logistics claimed that the earliest would be Saturday morning and I told her I want to be the first customer because I have this emergency of needing a refrigerator. (And to think I was also going to tip each driver as well for being here on time first thing at 7 am on Saturday, today, March 30, 2024 like this lady lied to and promised me...) This lady said that I would get a phone call between 6 am and 7 am on Saturday March 30th and assured me that I would be the first customer this morning. So guess what? No phone call, so I call the 800 # and first spoke with Terry. Terry told me they are still closed at 6:47 am and that there is a problem in that nobody at Home Depot's computer system shows that they are supposed to deliver to me today and that there are no notes in their system past last Thursday the 28th when the original delivery was to take place.

She told me to call back and that the only notes in the system were at Core Logistics but that nobody is answering their phone. So I did - from 2 phones at the same time and spoke with both Nate and Osheeana at the 800 # after 7 am. When Nate put me on hold at some point, he came back and said that Core Logistics - the delivery company is closed today for the holiday. I made it clear that I was lied to by the woman who went out of her way on purpose to tell me that I was their first customer this morning and to expect a phone call between 6 am - 7 am today, Saturday March 30 for the delivery of 2 products that I paid $1,885+ for on Monday March 24. Next I drove down to the Home Depot where I spoke with the Manager named Nick and showed him my long notes from the multiple calls this morning. I ask for a refund.

He says he can not refund me today and showed me that he typed in his computer system notes to Cancel the Order ASAP. Nick told me that I need to talk with Gisell on Monday but he could not tell me what time he gets in. So I went to Lowe's and spoke with Chris in person and showed him the receipt from Home Depot and the long notes from the failed Core Logistics delivery and Home Depot fiasco. Chris was a great comfort, telling me he could get these same items delivered day after tomorrow (Easter) on Monday and that Lowe's is open until 10 pm tonight. On my way out the doors of Lowes, however, I asked 9 total employees including one assistant manager what time they are open until tonight to confirm what Chris told me was 10 pm and NOT one of Lowes employees could answer my question.

One was a new employee, 2 were trainees and all the 6 others scattered including the assistant manager who ran behind a closed door in order to tell me what time that Lowes is open until tonight. So if I were a budding entrepreneur in Medford area of Oregon, I would open a stoves and refrigerator store right away. You can put both Home Depot (thieves who took my $2,000) and Lowes (where nobody can tell you what time the store closes) both out of business. In addition, I paid for 2 - two - five year warranties on the products and did NOT get any literature about who/what/where to call for each warranty or any paperwork for them. When I called, Dave said that I can come pick up the brochures for them. However, due to the very bad treatment, I am going to get a refund. How are they going to refund me $180 for each warranty?

In addition, I still need a refrigerator since ours is broken and have to "re-pay"? for another, new warranty twice again to a different place? Someone ought to stop the theft, intimidation, demoralization, disheartening campaigns on a Federal Level. Thank God I live down the street from the FEDERAL Courthouse. These are strategically designed campaigns that target specific individuals to create intentional, deliberate harm INCLUDING but not limited to stalking, intimidation, harassment, demoralization and other serious crimes - based on a systemic basis and the system needs to be sued and held accountable on not just a Federal but International Level for targeting innocent civilians. This is being done to innocent people and needs to stop.

These corporations are a part of it. I suggest you document everything if you are experiencing PATTERNS of unacceptable behavior in multiple locations and join with other people who also experience these SAME PATTERNS. And keep all receipts and document financial transactions that create deliberate and undue hardship on purpose.

2. They do NOT read the comment section to help them with the delivery "Steep driveway entrance, Small parking lot" because if they would have, they would not have sent the largest truck in their fleet TWICE, only to say "Errrr, we can't get the truck in there."

4. I have personally watched the truck roll up to the delivery address, driver and helper sit and chitchat in the cab for a few minutes, then the truck rolls away, only to get a email saying "Your delivery was missed because no one was home."

I order a ton of appliances from HD, I mean a ton of them. It's a very simple contract- I pay for delivery and install, HD delivers and installs on the date that THEY have chosen. The delivery crew for the Kitsap Peninsula is very unprofessional and their lead manager needs to be replaced. I will be looking into Lowe's.

I insisted they should try to install it or they would have to take the dishwasher back. I would not have 2 dishwashers in our apartment. The men reluctantly installed it, the dishwasher works. However, a few days later, the kitchen sink started leaking. Someone had pulled the stopper loose from the drain hose. On top of that, we got electric shock from the newly installed dishwasher. Have to get someone to check the grounding of the dishwasher. We were told that delivery contractors refuse to install an appliance has happened to other people in our building. The contractors even got into a fight with our building maintenance staff.