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  • Financial aid process has been messy this year
    Two students walk by a blue sign that reads "Admissions & Library" "Fine arts, theater, & gallery."
    Students walk on campus at West Los Angeles College.

    Topline:

    The California deadline to submit a FAFSA is just two weeks away, but technical issues with the new website still persist. Some state lawmakers are pushing for a one-month extension, and the U.S. Department of Education is also asking colleges to extend decision dates and payment deadlines.

    Why it matters: Every year, millions of students fill out the FAFSA to access funds to pay for college, including federal grants, loans, and work-study. They also complete the application to qualify for state-based financial aid.

    What's next: On Monday, the state assembly approved a bill to extend the deadline by one more month. That bill now heads for a vote in the state senate.

    Go deeper: Students Panic After New Financial Aid Application Blocks Them: ‘I Don’t Know Who To Call’

    Traditionally, most students on their way to college would be comparing their financial aid packages this time of year. But with just two weeks until California's current financial aid deadline, many students are still in limbo.

    Millions of students fill out the Free Application for Federal Student Aid annually to access funds to pay for college. Each state uses this information to offer additional aid, and colleges in turn calculate how much a student should expect to pay. For many, these financial aid packages determine where they go on to study.

    This past year, the U.S. Department of Education revamped FAFSA to make it easier to fill out. In the process, the form rolled out late, and the website has had a number of issues.

    Every state sets its own deadline for students to apply for FAFSA. In anticipation of the late rollout, California had already extended its own FAFSA deadline to April 2. Now policymakers at the state and federal level are figuring out what can be done to make sure students get the assistance they need.

    How To Complete The FAFSA
    • The Free Application for Federal Student Aid (FAFSA) helps students get money for college. It's also a necessary step toward receiving a Pell Grant.

    • Start here. Undocumented students are not eligible for federal financial aid, but, in California, they can receive assistance by completing the California Dream Act Application.

    • What You'll Need

    • To apply, students will need their Social Security numbers. If they are dependents, they will also need the full name, birthdate, Social Security number, address, and email address of their contributors.

    • Before sitting down to fill out the application, students and families should also have the following information at hand:

      • Records of child support received
      • Current balances of cash, checking, and savings accounts
      • Net worth of investments, businesses, and farms
    • The student and each contributor will need their own StudentAid.gov account. A parent or spouse who does not have a Social Security number can still create their own account.

    What are some of the problems?

    As recently as last week, students with parents who don’t have a Social Security number still couldn’t complete their applications. The department says this problem has been resolved, but other issues remain.

    The federal delay also impacts state-based agencies. The California Student Aid Commission oversees state-based financial aid for students who plan to enroll at a CSU or UC campus; a California community college; or an approved career college or technical school. CSAC also processes California Dream Act applications, which provide state-based financial aid for undocumented students.

    And normally, the commission uses a dashboard to track how many high school seniors have completed the FAFSA or the California Dream Act application. That task is now on hold, said spokesperson Shelveen Ratnam, while the agency awaits data from the U.S. Department of Education.

    As CalMatters has reported, state Assemblymember Sabrina Cervantes introduced a bill that aims to extend the FAFSA deadline to May 2. On Monday, her bill cleared the assembly. It now awaits a vote in the senate.

    What’s the U.S. Education Department doing?

    On Friday, U.S. Secretary of Education Miguel Cardona issued a letter to college presidents and chancellors listing steps campuses should take to make sure they are ready to receive students’ information.

    “Every day is precious now,” Cardona wrote. The Department of Education, he added, has “received more than 5.82 million applications” — far less than the approximately 17 million annual applications it’s processed in recent years.

    “If you have not done so already,” Cardona added, “we encourage you to reconsider aid application deadlines so that all students have time to submit and correct their FAFSA forms, and to ensure funding remains available so that all students will have equitable access to aid.”

    The secretary also urged school leaders to change their decision dates and payment deadlines, to give students and families “time to make the best college decision possible.”

    CSAC’s Ratnam echoed those points: Students need time to sit down with their financial aid offers and weigh their options, he said. “Financial aid plays a huge role in their lives.”

    What should students and families be doing?

    Ratnam, of CSAC, told LAist he’s “pretty confident” another extension bill will happen. Still, he urged students and families to submit their FAFSA applications as soon as possible.

    When will those applications reach colleges? LAist asked the U.S. Education Department how many applications it’s processing per day and for a timeline for sharing FAFSA data with colleges.

    In an email, a spokesperson didn’t offer specifics, but said the department “has begun delivering thousands of [processed applications] across hundreds of schools. As of March 18, nearly 6 million 2024-25 FAFSA forms have been successfully submitted since the new form became available.”

    “The Department will continue to work tirelessly to ensure schools have the support they need to process student records and prepare aid packages quickly, and ensure students have access to the maximum financial aid available to allow them to pursue their higher education goals,” the spokesperson added.

    What if a family has members who are undocumented?

    Hazel Ramos works as a field consultant for the Los Angeles branch of the California Student Opportunity and Access Program (Cal-SOAP), which was established to provide assistance with financial aid applications.

    Since January, Ramos has been helping students and families throughout L.A. County navigate the new FAFSA website. She and her colleagues host information sessions and hands-on workshops at high school campuses and online.

    For some students, Ramos said, the new FAFSA has been easy to complete.

    Need help completing the FAFSA or California Dream Act application?
    • The California Student Opportunity and Access Program (CALSOAP) is willing to help. Visit their website to see if your high school campus is part of their consortium. If not, you can still email program staff for assistance. Their email is calsoapla@gmail.com.

    • The California Student Aid Commission also hosts Cash For College workshops throughout the state. You can find more information here.

    But for students from mixed-status families — in this case, U.S.-born children whose parents are undocumented— the new FAFSA has been “really frustrating,” she said.

    All students, along with their parents or guardians, must have Federal Student Aid IDs to fill out the application. Some of the undocumented parents Ramos has supported signed up for an ID back in January. “And they just got verified — and we’re in March,” she said.

    The mixed-status families she’s worked with have been “very proactive,” Ramos added. “They showed up for the workshops, submitted their documents, took all the right steps — but they just weren't getting processed.”

    If a student is having trouble completing the FAFSA, Ramos encourages them to ask their high school counselors for support. Or they can contact a local Cal-SOAP.

    Students need to know “they're not alone in this,” Ramos added. “They have a whole community out here that is also going through the same thing.”

    What questions do you have about local community colleges?
    Community colleges can be a gateway for students, whether they’re continuing their education or looking for a fresh start. We want students and those who support them to have the information they need to thrive in the California Community Colleges system.

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