Select Home Warranty Reviews

Looking for a "replacement" warranty to the one I had had for 8+ years through SEARS, I wasn't sure which one to go with, especially with so many options to chose from. After a very brief conversation with the first potential company (argumentative and very unwelcome), I went on to Select Home and spoke with Robert **, who probably spent 40 minutes reviewing the options best suited for my two-family home. He listened to the copious questions I asked and had prompt, and as it turned out from a subsequent call, accurate information regarding coverage and pricing.

Recently, I had a remarkably positive experience with a customer service call that left me impressed and satisfied. From the moment the call connected, I was greeted by a friendly and professional representative who exuded genuine warmth and empathy. Their demeanor instantly put me at ease, setting a positive tone for the interaction. Throughout the call, the representative demonstrated exceptional listening skills, attentively addressing my concerns and patiently guiding me through each step of the resolution process. They took the time to fully understand the complexity of my issue, asking insightful questions and providing clear explanations along the way.

So far things seem ok. Was late getting in mail and online policy I fo. Still to today you haven't sent me my policy numbers phone # to call in questions and claims. It no copies to show level of my warranty coverage for the policy I'm Paying for. Please email and send in mail policy # and all overages asap. I need to read and understand what policy shows me I'm paying for asap. Please don't forget I sure don't want to call and ask anymore. My phone e.a isn't working too good and I'm waiting for my new phone in mail. Thank you. Send it BOTH WAYS, USMail to my address and to Email also. Also how and where to send payments. Looking forward to working with this company.

I have had occasion to call SHW Customer Service a number of times in the last two weeks. Most of the time I am able to get through within a few minutes, and if they are not able to take my call within about 5 minutes, I have them call me back. We have had some difficulties with vendors recently, but the customer service representatives have been willing to work with us and reassign different vendors to assist. This has helped my wife feel more comfortable knowing that we'll have our home issues resolved, eventually. Overall I think the value is there, and we have had two issues in the past month, and both are either resolved or well in the process of being completed.

My experience with Select Home Warranty (SHW) was mostly positive. My only suggestion would to impress upon the customer sales agents to be just a bit more patient during the sales offer. My agent was anxious to obtain my credit card information for payment, but came across as short and impatient while I was trying to ask questions about the features of the SHW warranty program. I felt quite a bit put off by that. Other than that, the sales experience went fine. I signed up for a much longer warranty period than I had intended because of the many perks and freebies that the sales agent threw in. I just pray that my experience, when or if it comes time to use the warranty coverage, is just as pleasant, if not more.

I purchased my home warranty from Select Home Warranty. I paid it in full for the year warranty. The salesperson did not clearly explain the coverage. After having the warranty for over 5 months, and never filing a claim, my refrigerator's ice maker went out. I filed a claim to find out that part was not covered. I was frustrated that it was not explained to me when purchasing the warranty. Select Home Warranty then tried to sell me additional coverage for the ice maker for an unreasonable amount of $$$$ knowing that my policy would end in 6 months.

My name is April, and I purchased a warranty policy from you in March of 2020. I am reaching out to express my extreme dissatisfaction with Select Home Warranty. I have utilized their services on three occasions: once for a water heater issue that was covered, once for a plumbing problem that they eventually resolved after I had to find a plumbing service myself because your company couldn't find one, and most recently, two days ago, for a central air issue. I reside in south Texas, and they have inspected the problem and submitted it for review.

You need to show detailed maintenance records and pictures. The maintenance records should be provided by licensed technician. Otherwise, you will have to pay the full cost of the repair and submit the invoice by mail. Then, Select Home Warranty will reimburse only $150 using Policy Section 9.1.2 (Exclusions to Coverage). Even it's Platinum Care. And the Representatives are unfriendly.

I purchased a policy in October 2023 from Select Home Warranty. I had to use them this year in March. This was my first time using them and I called to set up the appointment. The two companies they chose to come look at my garage gave me the run around about coming to check it. I was very upset. The first company the guy was late and decided he wasn’t coming because I asked him how much longer would he be. The second company called and said their guy car broke down and didn’t know when he could come. I called Select Home Warranty to get my monthly fee back because I was going to switch companies. They are so pushy and The people they hire barely speak English and they give you the runaround about canceling and they will not cancel you. I have canceled them but I had to go through my bank so they will not get any more money from me.

This is the worst company ever! They look for ways not to pay the policy. I got the contractors note about my claim, and they lied and told me something different then and that they will not cover under the policy. Don’t use this company!!