Express Scripts Reviews

Absolute worst! I still haven’t gotten my daughter’s prescription 21 days after her doctor called in the prescription refill. Despite me calling four times now there is a different excuse or issue each time. Every person I speak with has a new excuse. If you need your medication don’t use them. Don’t trust a word they say because no one knows what’s happening. They claimed they didnt have my number to text me updates but then when they enrolled me again there was a text saying I was enrolled back in January. They also said they didn’t have my number to call me but then said they tried to call me a week ago (my phone shows no missed calls) terrible communication and no accuracy in customer service. I would rather pay at a pharmacy ten times as much than use them ever again!!!!!

Not only do you have the pharmaceutical companies fleecing the American consumer, but now the Express Scripts pharmacy has stopped accepting manufacturers' coupons. A really poor, greedy decision by the pharmacy. They didn’t even announce the policy after AUTOMATICALLY applying them and not allowing their customers to competitively shop. These higher-up corporate cowards then leave it up to the poor customer service representatives that do not get any benefit to take all the heat. Bad form. Bad form. I know it is convenient to have it delivered, but don’t use them. Period.

My husband and I have only been using Express Scripts for two months-AND I HAVE SPENT THE MAJORITY OF MY FREE TIME IN THOSE TWO MONTHS TO CLEAN UP THEIR MESSES. My husband and I sent in our two NEW scripts-which they said would take 5/7 days to process AND THEN shipment would be an extra 3/4-both scripts were cancelled without our knowledge. We both called to see why, and just like EVERY time we call-there’s ALWAYS a different story with every different person we speak to. Through MANY chats with supervisors over many days, my husband's 90-day script was finally shipped overnight-but took three days to get here and he had already run out of meds so had to get a temp script to cover what Express Scripts couldn’t provide because of all the run around.

This company doesn't care about people, only the bottom dollar. They wouldn't approve a medicine for me that I had been on over a year. I wouldn't have this company if I had any choice in the matter.

My doctor prescribed a medication for me that was not available. Express Scripts put that medication hold, calling it "stopped" on their website. I called to check on it a few days later, and it was still unavailable. Fast forward 9 days later, I go back to the website to check on the status of this med, and it is still stopped. So I speak with a rep. The rep says it is now available. I want to know why it hasn't been filled then? He sends me to another rep. She said yes it is available, let me get you to a customer care rep (I think that's what she called it)...wait about 5 mins and someone comes on the line and says let me check this med. She says yes it is available....Am I losing my mind? No. The med came available and they didn't fill it. So she proceeds to put the med thru for processing.

I have Cigna and since my prescription is experiencing a shortage, I have to go through Express Scripts because they have the medication. Cigna denied a replacement/alternative drug because too expensive and said I had to go through their pharmacy. However, it takes at least 10 days to process after receiving the prescription from my doctor. Then there is the mailing. Customer service is a joke, no help, just tell you what you have already read on your account. Should be illegal to strong arm customer/members to use their pharmacy, which there is no urgency or care.

I cannot get my prescription from Express Scripts, and I can’t get any refill from my local pharmacy because express scripts is saying my order was shipped when the site clearly shows it was not. The script was sent over a week ago and I got no notice that there would be delays in filling it. Now I’m out of meds. No one will help me.

If I had any other choice, I would never use this company again. They shipped a 90-day supply of medication via DHL, who lost it in shipping. First Express Scripts refused to mark it lost, saying it was only delayed. It's been over 3 weeks since it shipped, and the tracking info hasn't updated in almost that long. Even DHL says it's lost. Finally got someone to mark it as lost, but they need a new script from my Dr to replace it. Fine, I go through the hoops for that, but now they want almost $1000 to ship the new order. I point out I already paid a co-pay of almost $300 for the first order that we all now agree is lost, so why do I need to pay 3x that for a replacement? They agree that shouldn't be necessary and say they'll waive it, look for an update in 24 hours.

I placed my order two weeks ago for my medication. Since it is a controlled substance, I can’t order it too much in advance. I have been officially out of my medication for four days now. They have been aware and continue to tell me “oh we will expedite it,” and I continue to check my account and it never even shipped! I called them FIVE TIMES in less than two weeks. Today I told them cancel the order. My local pharmacy has my medication. I will never use Express Scripts EVER again.

I had an incredibly poor experience with Express Scripts. I ordered my necessary diabetes supplies three weeks ago, but the service was a disaster from the start. They didn’t fulfill my order on time, and trying to get an explanation was a runaround with multiple long unhelpful calls. When I finally reached a supervisor, her response was not only dismissive but also rude. She incorrectly informed me that my plan and group number changed and that the strips were no longer covered, contradicting the information on my insurance card. She couldn't provide any viable alternatives or confirm whether the related glucose monitors were covered, showing a zero knowledge.