Priceline Reviews

I had an unexpected family emergency and had to cancel my trip two days prior to departure. Priceline went above and beyond to help me to cancel my reservation. Very helpful and compassionate during this time of grief. I will be sure to use Priceline in the future for my travel needs. 5 Stars!!!!

I booked a flight through Priceline for United Airlines, United cancelled my flight so I went and purchased another one. I would now have two flights and I called Priceline to get a refund on the first flights seeing that United Airline cancelled it. I was sent around and around so I requested to speak with a supervisor. I spoke with David and he was ABSOLUTELY FANTASTIC, he was patient, he was knowledge, he made me feel understood as a customer and he helped me through until the very end. David deserves a raise or a promotion. He has restored my faith in Priceline.

I rented a car through Priceline with Drive-O, a car rental agency, for a weekend wedding trip. It was relatively easy and straightforward with decent pricing. Although the vehicle I ended up with was not the one I booked, Drive-O staff was able to upgrade me to a slightly larger car with comparable gas mileage free of charge. The workers at the Coney Island Drive-O location were very kind, patient and helpful even though they were so busy when I picked up the car. And of course, we had no issues with the actual vehicle, everything went smoothly!

I booked a flight and a rental through Priceline. Travel dates 6/16/23 - 6/20/23. I went ahead and booked a car 6/18/23 through priceline/Ace Rent-A-Car/Drivo-Rent-A-Car. I was definitely satisfied with all representatives. From the initial reservation call, to picking up my rental, to dropping off the car at the LaGuardia location in New York. I even went ahead and extended my rental for another day and in my drop off date. There was a shuttle bus on time at Drivo waiting to drop me off at Laguardia. Which took maybe about 5mins to get to the airport. I had a wonderful experience. No hassle, no attitudes, representatives were very friendly. All of my total charges were fair. I'll recommend Drivo to anyone and will use their services again. The next time I'm visiting New York City.

I would like to say thank you to the fabulously talented customer service representative I just talk to. I had to cancel a booking at the last minute and thought I would lose everything. I was in a panic and concerned about what I was going to do if I lost all the money I put into a hotel. I've been sick and had a long string of bad luck. She handled the cancelation and me with Kid Gloves. She got right to it and kept me as calm as possible. I greatly appreciate her prompt response and her professional demeanor.

Priceline.com sold me auto collision insurance for a rental vehicle on the Priceline website and when it came time to pickup my rental vehicle, the company told me they don’t honor 3rd party insurance from Priceline. I called Priceline, explained the situation and requested a refund to which I was told it was nonrefundable! If Priceline was a person, this would be considered a crime (obtaining money under false pretenses). I received an email response from Priceline customer care admitting and confirming my complaint. This is a despicable criminal business practice and hopefully this will help prevent anyone else from getting scammed! Buyers beware.

Booked a flight through Priceline and at the end it suggests booking a hotel through them. So I did. Unfortunately, every time I would try to click the hotels it wouldn’t let me so I called Priceline and I asked them if they could honor their pricing online, they could not but could do it for $20 more which doesn’t make any sense to me, but I said OK The books, the Hotel and then send me itinerary for the wrong dates. I called back and the dates to be corrected later hours later I never got a itinerary so I call back the next day, gives me $50 off of that because of the hassle but again doesn’t send me my itinerary. I wait a week, call and I asked for my itinerary, they tell me they can’t send it to me because the email is actually a website listed on my itinerary.

$412.50 wasted!!! Be very careful!! With them and Priceline. Booked the wrong Sulfur LA, location. Should've have been Port Sulfur LA. Realized it within the hour. Tried to cancel with them and Priceline. The hotel doesn't answer the phone or adhere to their own 20% cancelation policy on the same day. Priceline- you get a different agent every time from some other country. We've been dealing with this from 4/26/24 @ 430pm, (Reservation booked 4/26/24@ 330pm), until 4/27/24@ 830am. Now we're being told it's non- refundable!! Businesses like this will not thrive.

Horrible experience. Rental car and pay ahead, no cars available and Priceline unwilling to help or refund. Complete scam. The 40$ insurance doesn't even cover the car. Unlimited miles is a fake thing and cost extra at the rental office. Easirental in Charlotte is a joke as well. Very unprofessional.

If I could give Priceline a negative star I would. I have been trying for over a month to get a refund on a hotel stay in Myrtle Beach, SC that the hotel overbooked and gave away our room. The hotel said that since we booked through priceline we had to go through them to get our refund. It has been a horrible experience and I will never book through them again. I call them everyday and get the same run around everyday. I have also filed a complaint with the BBB and I will continue to call priceline.