Bank of America Reviews

I went to get my statements. I had been told that it takes a week to complete the process but I needed it urgent so the lady leaves everything on side and did my work first. I am so grateful for the lady who helped me. I am so satisfied with her service! Thank you again!

I am going to throw in my 2 cents. Ready? I am so happy at this bank. I am a student at DeVry and whenever I need extra cash, they always give me a balance assist loan to help me out. I just spent my last dime on an exceedingly state-of-the-art laptop, and here is BofA ready to spare me the humiliation of going broke mid-month. Some people don't like them because they are a little hyperactive when it comes to dealing with fraud. They may often lock an account for having strange transactions. Overall, they are probably the best bank in the USA. I just want to let people know that at BofA, your money is safe, and at BofA, they help the little guy.

Bank of America in Hillsborough, NJ is such an awesome place! I always love going there because I usually always get my issues resolved promptly and completely. One of the employees who is the Relationship Banker, Adeba ** assisted me with a security issue and did such a wonderful job. She made sure that I understood everything that she said and that I understood also what I had to do at my end. I felt so much better and relieved when I left Bank of America and Adeba ** regarding my security. Please let Adeba know how much she is appreciated and please hold on to her. Thank you.

I was helping my 87 yrs old injured home bound mother to pay her bill before due date. I went to Merritt Island, Florida Bank of America and Jacob did a great job helping me pay my mother’s bills. THANK YOU!

Unbelievable that nobody at BOA has idea about a bank letter for a customer.. Waste of time. Still can not have that letter for weeks. Crazy unbelievable.. BOA should put some training classes for employees.

Bank of America did not attempt to rectify a charge from my account where they did not return $641.00. Customer service was not helpful as they only read the numbers and provided an explanation that did not explain anything. No one has money to lose or throw away. I am disgusted and dismayed. I have no intent on continuing to bank with a business that practices business in such a manner.

I opened a CC Master upon an offer received via mail. I was unable to activate my card since the card was blocked due to #suspicious charges# with a card that was never used. I spent a long time online and the issue was resolved. I paid some restaurant bills and tried to pay my airline tickets today I received a security code however the transaction was declined (having plenty of credit available). I called customer service and they sent me a new code, passed. The employee put me several times on hold but was unable to resolve the issue and direct me to go in person to a branch. I decided to close my account. This Bank is not reliable nor professional

The worst banking website. I have been trying to log in for the last 2 days. The page just sits there without loading. So frustrating and this is not the first time either. Such a big bank and such poor online access.

The customer service has always been awful but it has declined so much that after 30 years of banking we are now moving both personal, business and children's accounts to another bank. Hope someone can suggest a proper bank that still values customer service. In addition to the worst customer service their AI/automated service is also incompetent. Shame.

It’s incredible how they always find a way not to help, I have been banking with them for over 30 years. I have applied for 3 mortgages and they never loan the money to me, but 3 times I have gotten the loans with other banks no problem, wire transfer always an excuse not to give you funds. Excuses such as regulatory reviews but they already took the money from the person sending it. Today I am closing all my accounts