Hitachi Air Conditioner Reviews

We have purchased one Air conditioner from Hitachi Model num - RAPG311HEEA 1 ton, 3 star inverter and installed on 30/05/22. Cooling stopped suddenly and as promised by Mazhar ** the invoice amount i.e ** (Invoice attached) will be refunded in 30 to 45 days. Now, it's been more than 120 days we are following up and no response received, calls unanswered. HIGHLY DISAPPOINTED WITH SUCH A BIG BRAND LIKE HITACHI!!! NEVER BUY ANY PRODUCT FROM HITACHI!! WORST SERVICE!! Please anyone help.

Do not ever buy Hitachi AC, the worst ac worst service. My ac got burnt and they are saying that it burnt due to external factor. No one is replying on email and no response from customer care services.

I purchased 2 AC and both are not working properly, after complaining too there is no one till now to solve the issues. Customer care just like computer repeating one thing since last 3-4 days that it will be resolved, they are not transferring the call further higher authorities to talk. Worst decision to buy these brand product.

Our A.C. is not working properly, we had complained about the issues but the service is not provided. The technician had no ways of talking, he was damn rude with us. Neither he came to check the fault. It is only one month with AC and it got a fault. The AC is not giving cooling effect. Think before you buy ....

I change the compressor by Hitachi service care and after 10 day the ac is not colling. The gas is empty in 10 days. And mechanic is say it's no warranty. He say it is charge of refill the gas. Before it charge 10 day before.

I purchased 3 AC’s of 2 ton each in the last summer of 2021 one of them being non inverter. The inverter AC’s have been continuously getting breakdown and no service has been provided by the company till then. I’ve tried all their levels of concerned person to whom I could’ve shared the matter with. No solution has been provided to me since last year. Worst Machine ever and Worst service ever. Kindly DO NOT ever plan to purchase Hitachi AC. I tell you, you’d have nightmares with their after-sales services and no one would come to your rescue, not even their highest authorities.

Recently I have purchased brand new ac of Hitachi. Company is saying they are checking 43 tests of product & after that sold to the customer. AC delivered on 16th April morning. It’s installation done on Sunday till 5pm. Your technician started the ac at that time I told them. AC is not working properly. Not giving cooling. They told it gives best cooling in night. And at night when I started within 15-20 mints it’s stopped working. It’s very worst product. I want full refund with the all installation charges. I don’t want this product. Refund it and picked up your product. Very cheap product. Poor after sale service. No one answered the call. Helpline number not helpful. Service center not responding. Call again and again and technician said wait for 15-20 days. Please don’t think to buy Hitachi ac. It’s just waste of money.

Worst ever after sales in Indore. Bought 2 ACs, 1.5 ton and 1 ton. Within 2 weeks, 1 ton AC stopped working and contacting aftersales has been tug of war. Installation of new ACs was equally a big drama, now aftersales is worst. A phone call can cost you 10 to 15 minutes because you are caller number 15 then 14 and 13 and so on. I have no clue to what I should do, probably report the matter to consumer forum

I bought Hitachi AC on April 8. Engineers for installation came on April 9 at 7 pm. Started insisting us for outside wiring despite availability of inside wiring in the wall. Behaved very pathetically.

I am a owner of a Hitachi Window AC purchased on 2 April 2021. I had made a service request on 29 Mar 2021, I was given a Service number and a technician was assigned, but no one turned up till now. Quite a poor state of service provision by such a Big brand.