The General Auto Insurance Reviews

We added an additional vehicle and on the day we added it, we let The General know that we had a lienholder. Fast forward a month and the lienholder keeps bugging us about proof of coverage and getting a Declaration Page with them as Lienholder. On phone with The General and they state because I added a lienholder (made changes to my policy) it has now increased $66/month! That's ridiculous! It should have been on there from the start!

You're Roadside Assistance program clearly states that you provide 24/7 assistance to clients that actively pay for the option in their policy. I'm currently broke down in my vehicle on the side of the road, it's 2:36 am, 27' degrees and I called for help over 2 hours ago. I was told I would be contacted after a tow company was notified and that it was being expedited! After 1 hour and 15 mins with no call or text, I called you back. I was told it would be expedited immediately and they apologized for the delay. I waited another hour and just called back again, only to be told that they can't find anyone to provide help at this hour, and that I need to call back at 7 a.m. No I'm not joking, I'm serious! Lol .. I then asked if they could at least locate and contact a local Uber/Taxi to send my way or have contact me. The reply was "sorry sir, we don't those kinds of favors" LMBO...

I was late on the first payment because the autopay didn't work. Then the cancelation wasn't clearly shown on the website. Also Progressive is like $100 cheaper. 0/5 would not recommend for first time car insurance buyers.

I was rear ended at the end of January by a policy holder under The General. She admitted fault, and I contacted her insurance for the claim since I had no collision on my policy (which I now regret not choosing). They opened a claim real quick and my adjustor called me at the end of the next day after the accident. Took pictures and uploaded them to their site for a pre-shop estimate. I got to choose my own body shop, dropped my car off and picked up the rental. Two days later I am utterly shocked when they call and drop the bombshell that my car is a total loss and they will not be paying for the repairs. Turns out there was more damage under the bumper that they deem is not worth my car's value, and gave me two options: take the $2k check with a salvaged title, or $3.5k check and they total it themselves.

The General charges a 10% fee on the entire policy balance when you cancel the policy, I will never recommend or use them again under any circumstances! The General charges a 10% fee on the entire policy balance when you cancel the policy, I will never recommend or use them again under any circumstances.

The General Insurance has been the worst experience. I got insurance on my Honda which was a good price at first, but come to find out, it was for the wrong vehicle. The right vehicle was more expensive. I agreed because I didn't want a lapse. But I quickly found cheaper insurance. I cancelled my policy after 6 days and paying 244.00. They have refused to refund the Unearned premium, calling it a short rate cancelation fee of 195.00. So for 6 days of insurance, I paid 244.00. The customer service and process has been horrible. They deserve NO stars. I would not recommend their service. They are able to get away with this by calling it a cancelation fee because otherwise it's illegal to withhold the unearned premium.

I purchased the policy before all insurance companies could get me a quote. In less than 24 hours another company gave me a cheaper quote. I called the next morning (still not even 24 hours later) to cancel the policy. Their underwriting department, still had not reviewed my information. I have been driving for over 20 years. Over 30 days and several calls out of my day; to be told because I was “under contract” I was responsible for 10% of the entire policy. Let’s take a wild guess what amount would be. Before purchasing any policy with them, please ensure you received all quotes and you’re comfortable with what you’re about bro do.

Called TWICE to cancel car insurance policy. They apparently don't know how to do their job probably and STILL charged me and now want me to pay for insurance I didn't not consent to, or it will go on my credit. Way to bully the little people General. Not only did I have to pay for my new car insurance with a better company, but I have to pay for something I asked to cancel. Be VERY careful when picking a car insurance agency. These people are nothing but a scam. They are now threatening to put this on my credit, which I've been working hard to build. I shouldn't be bullied into paying for insurance I do not need. I've recently read hundreds of other people's reviews who are saying the same thing. Don't go with the General for car insurance if you don't want a lifetime hassle and obligation!

My vehicle was hit from behind by a vehicle insured by The General. The driver admitted liability and the investigating police officer agreed verbally and in his written report that The General insured driver was solely at fault. I filed a claim with The General and the assigned claims representative was essentially nonresponsive for over 2 months. Thus, I had to go to the troubles of getting an estimate, $4,706.19, and traveling about 30 miles to the county where the accident occurred to file a lawsuit against The General insured driver, who also lives far away from the courthouse where the trial will take place. Such defendant, The General insured driver, stands to be found liable for my damages and another $181.00 in costs that I had to advance.

Sending threatening letters to cut off insurance for a vehicle when we already paid it. Very rude over the phone, can't understand customer service people because they don't speak English. AMFAM is much better than The General Insurance.