On a cold March morning, people started lining up to get into the Jackson County Assessment and Collections Office at the old Independence Courthouse on the square at 5:30, waiting for the doors to open at 8 a.m.A woman named Naleah said she showed up at 5:55 a.m. because she'd been turned away two other times trying to get a tax assessment waiver."I have to come here and stand in this line, and it's so cold, I've already had to defrost my hands and feet in my car. People shouldn't have to go through this every day, and this is an everyday thing like I can only imagine in the winter," she said.Jackson County Legislators Manny Abarca and Sean Smith arrived Tuesday morning before the doors opened to draw attention to what they say is an ongoing problem."The problems that are being experienced here impacting so many constituents have been going on for months, and they are the result of decisions made by County Executive Frank White and the assessor Gail McCann Beatty, and those decisions have to be changed," Smith said.Specifically, the two lawmakers point to decisions to shut down offices in Blue Springs, downtown Kansas City, and Lee's Summit for helping create the long lines.An office in Grandview is working with limited resources. The office remains open with limited services, primarily focused on accepting and processing property tax payments and issuing receipts. However, due to changes implemented by the County in June 2022, certain services such as issuing tax waivers, tax clearances, statements of non-assessments, or updating account information are no longer available at the office. Collections are now housed within the new Grandview DMV at 1102 Main St.Smith also says there used to be an option to check in online, so you didn't have to wait long lines for your turn.Abarca says he's brought this issue to White's attention for the last few weeks."He's not present to solve these issues. When we asked clear questions, the assessment department had no answers. It was a people problem, it was a window problem, it's excuse after excuse. We need results here, these folks deserve results," Abarca said.For many of the people who showed up Tuesday morning, waiting to get their business done was about a three to four hour ordeal.Recent KMBC coverage of Jackson County property assessments:Prefiled bills in Missouri would make Jackson County assessor's office an elected position, provide relief for seniorsAttorney general's lawsuit against Jackson County seeks to void assessment increases above 15 percentClass action lawsuits against Jackson County, Tyler Technologies over property tax assessment process dismissed by Missouri Supreme CourtMissouri Attorney General files lawsuit against Jackson County over property tax assessment processKansas City attorney offers advice paying for paying Jackson County property taxes under protest'Deficiencies and noncompliance' found in preliminary audit of 2023 Jackson County property tax assessment processKelly Farrar showed up at 9 on Tuesday morning to pay personal property taxes for her car.By 11, she was only about halfway through the line and missing work to do it."I'm a case worker, so I'd be at work, working with my clients, working on clinical notes, things like that," Farrar said. "I think the people that are working inside are doing the best they can under the circumstances that they're given. You know it's not their fault that it's so busy, that this is the only place in the county where you can get it done," she added.Yasmin Armendariz spent time away from her five-month-old daughter to get a property tax waiver for her new car."I had an alarm set for 7 o'clock to leave at 7:30 to get her exactly at eight on the dot, and there were people already lined up outside by the door," she said. "I actually live in Grandview, and apparently they closed that one down a couple of years ago, so this was the only resort to getting the property tax waiver," Armendariz added.Stuart Tredway also had a wait of several hours.Tredway suffers from cerebral palsy and carries a walking stick with him to help."Thank God for the chairs, though. They've got chairs about halfway up because if I had to stand up all this time, it wouldn't have worked too well," he said. They don't have enough staff. Who would want a job where people yell at you?" Tredway added.KMBC 9 News has reached out to Jackson County Executive Frank White's office for comment.So far, there's been no response.