Best CRM for Sales in 2024

Zoho CRM can help sales teams streamline their workflows and close more deals. With robust sales automation features to help with productivity, the Zoho CRM platform can help sales reps generate and manage leads and identify the most valuable prospects with automated lead scoring. The deal pipeline visualization feature gives teams an overview of all deals in progress so nothing slips through the cracks.

• Detailed custom reporting and analytics
• Free plan available for up to three users
• Thorough onboarding and training support to get the most out of the platform
• Advanced features like sales and marketing automation

• The robust nature of the platform could be overwhelming for smaller teams
• The platform could be more intuitive

• Plans start at $14/user per month
• Free Trial: 15 days
• UX Experience: 4/5
• Customer Support: Support available via email, chat, phone or self-service portal 5 days/week 8 hours/day

Monday Sales CRM is a cloud-based and user-friendly sales CRM that allows teams to customize their deal pipeline to their unique sales processes. This CRM system has automation tools to help streamline repetitive tasks so teams have more time to focus on closing deals. Plus, email integration with Monday.com keeps all communication details with prospects in one centralized location.

• Third-party integrations with over 200 apps
• Free plan available for up to two users
• Highly customizable sales pipeline
• Mobile app for iOS or Android to keep sales reps connected from anywhere

• Lacks website visitor tracking and chatbot feature for lead capture
• Three-user minimum on all paid plans
• Certain views and reporting are only available on higher-tier plans

• Plans start at $8/user per month
• Free Trial: 14 days
• UX Experience: 4/5
• Customer Support: Support via chat, email or phone request

HubSpot’s Sales Hub is a feature-rich sales CRM that is great for growing sales teams. They offer a wide range of features and capabilities on the free and lower-tier plans. This helps even small teams leverage advanced features like a visual sales pipeline, automated lead data enrichment, email integration and notifications, meeting scheduler and lead management and prospecting tools.

• Generous free version that supports up to 1,000,000 contacts
• Mobile CRM app for iOS and Android for use on the go
• Robust deal tracking feature

• Paid plans aren’t as affordable as other CRM tools
• Email sequence options are limited
• The large amount of available features can be overwhelming for some users

• Plans start at $45/user per month
• Free Trial: Free demo available on premium plans
• UX Experience: 4.5/5
• Customer Support: Email support for Starter plan; Email and phone support for higher-tier plans

Freshsales from Freshworks is a dedicated sales CRM known for its robust omnichannel support for sales teams to reach out to leads via phone, email, chat, SMS, Zoom and messaging apps. They have also added AI-powered tools like Freddy AI that will score contacts to help team members prioritize leads so they can close more deals.

• Advanced AI features
• Free version of the platform available
• Flexibility with communication channels for sales teams to reach leads
• Ease of use

• Could have more robust integrations
• Lacking some of the marketing features of other CRM tools
• No visual pipeline in the free version

• Plans start at $15/user per month
• Free Trial: 21 days
• UX Experience: 4/5
• Customer Support: Support available via ticketing, knowledge base or phone

Pipedrive is a user-friendly sales CRM built to help sales teams track and monitor their deal pipeline. This cloud-based solution has robust customization capabilities, a visual sales pipeline and lead and contact management to optimize sales processes and support more deal closings. The platform also features advanced AI-powered tools and in-depth analytics to further optimize sales performance.

• Easy to use drag-and-drop deal pipeline editor
• Sales team collaboration tools to keep teams on track
• Beginner-friendly platform

• Lacking some of the more advanced features of other sales CRM tools
• Add-ons drive up the cost of using the platform
• Limited email marketing capabilities

• Plans start at $14.90/user per month
• Free Trial: 14 days
• UX Experience: 4.5/5
• Customer Support: 24/7 chat and email support

Sales teams that have a more involved and complex sales cycle may want to consider using Salesforce as a CRM. Salesforce is a leading CRM tool that has advanced features like multiple pipeline tracking, deal monitoring across multiple channels, sales forecasting and more to help teams identify the most valuable opportunities.

• Powerful AI features
• Collaboration tools for sales teams
• Multichannel communication support with prospects

• Interface could be more intuitive and easy to use
• Pricing isn’t as affordable as some of the other CRM platforms
• The high-powered platform may be too complicated for smaller teams

• Plans start at $25/user per month
• Free Trial: 30 days
• UX Experience: 3.5/5
• Customer Support: 24/7 phone and chat support

Zendesk Sell is a sales CRM with standout features like lead generation, sales activity tracking, deal and contact management and advanced reporting and forecasting tools to help keep teams on track. Additional features like bulk outreach, power dialer, email and task sequences and automated workflows boost team productivity while supporting better sales performance.

• Great features and tools to streamline business processes and boost productivity
• Robust customization abilities
• Compatible iOS and Android mobile app available
• Powerful data analytics and reporting features

• Task automation only included in higher-tier plans
• No built-in marketing automation
• Can be a bit of a learning curve to get started

• Plans start at $19/user per month
• Free Trial: 14 days
• UX Experience: 4/5
• Customer Support: Live chat; more advanced support for a fee

Insightly CRM is a cloud-based platform engineered to assist businesses in efficiently managing contacts, tasks and projects. It comes equipped with tools for tracking leads and opportunities, integrating emails, as well as project management capabilities that promote streamlined workflows and improved team collaboration. The user-friendly interface of Insightly along with its customizable features has made it the go-to choice for small to medium-sized businesses seeking an effective CRM solution.

• Extensive feature range that suits various business needs
• Collaborative instruments fosters teamwork across multiple business units
• Customizability options for flexibility & adaptability
• Integration abilities with popular applications like email platforms & productivity apps
• Mobile app available on App Store and Google Play

• Steeper learning curve compared to other CRM systems
• Users might encounter challenges when trying to connect with external tools
• Customer support issues including insufficient response times
• As businesses expand they may encounter restrictions related to scalability

• Plans start at $29/user per month
• Free Trial: 14 days
• UX Experience: 4.2/5
• Customer Support: Business hours, 5 days/week

Less Annoying CRM is a web-based customer relationship management platform, offering a simple, user-friendly design that can be set up in minutes.

• • 30-day free trial

• • Intuitive interface that is easy to navigate

• • Simple customization

• • Users can easily share information and collaborate across the platform

• • Lacks scalability for large businesses

• • Limited advanced features, primarily focusing on simple tasks
  • Limited integration options

• • No mobile app

• Plans start at $15/user per month
• Free Trial: 30 days
• UX Experience: 2.3/5
• Customer Support: 9 a.m.-5 p.m. 5 days/week