Bed Bath & Beyond Reviews

I ordered a Sony Refurbished center channel speaker. Afterward, I read the reviews and started getting worried, but the speaker arrived in excellent condition and worked fine. It was less than half the price of a new one and pristine. No complaints. Couldn't be happier.

I have not receive my order of an item over $100. It’s suddenly delayed at UPS. I called customer service after failed text attempts that are set up to only run you around. The customer service person said on her end it’s showing it’s ready for pick up. "Ma’am it says delayed on my end so how is that possible?" She states. "Yes it’s ready for pick up. I can call the store to make sure." "Ma’am at at the UPS store and it says exactly what mine says DELAYED"… She proceeds to hang up. The dumbest thing the new owners did was close all their stores. Your customer service reps are liars and your text service is trash. After I get my order I will NEVER purchase online with this company again. This was my favorite store… Not anymore. I get the UPS but I can’t get with the lack of integrity and trashy customer service. If I could rate you zero I would. If I don’t get my order this coming week. I’m cancelling and I’m done!

I had the worst experience with a recent purchase. I bought a mirror last Sunday, but the order was cancelled without explanation. When I asked for clarification, the customer service team was unhelpful and unclear. They said they didn't know what was going on and that the team who could explain was unavailable. I'm extremely disappointed and will never buy from them again. I'll also advise my friends to avoid shopping there.

Worse company ever. I submitted an order 2 weeks ago. I called many times to check the status because they can’t update it on their website. When you call they leave you on hold for almost an hour. You never get a response back on the status of your order. Waited 3 weeks for my order and it never arrived. Be careful when you order from them.

"Warning: Don't buy! This product is a ripoff! I only used it once, and it never worked again. Unfortunately, I missed the 30-day return window because I was traveling, and now I'm stuck with a defective item. When I called Bed Bath & Beyond, they refused to take responsibility and offered no alternative solutions. I'm extremely disappointed and will never shop online with them again. I don't recommend this product or Bed Bath & Beyond's customer service."

I will NEVER buy from this company again. I bought a ceiling fan for $160.00 in February 2024, but the electrician couldn’t get here until April 2, 24. After installing the fan the electrician informed me that the fan is a manufactured defective product and doesn’t work. I immediately emailed the company but got no response. I called this morning to customer service for a replacement or refund but was told that the time window for replacement or refund had passed and there is nothing that they will do because of their policy. I’m out of $160.00 with a ceiling fan that doesn’t work

I bought the auto hand soap for 50 dollars, after a year used is not working anymore and I bought the clip for the snack, it broke just a few times used. I would never buy anything from Bed and Beyond again, it should name bad and below!!

The most awful so called customer service ever. Purchased 6 outdoor patio cushions, a purchase of $800.00. Upon arrival, they were not as pictured on site. I returned items within the designated return time. The tracking numbers confirm all packages arrived back to BB&B four weeks ago. BBB has only credited me for three items minus $42 for a restocking fee. The other three items have not been credited. I’ve called numerous times. I have requested numerous times to speak with a manager but am never connected with one. I’m told over and over the other three items did arrive and will be credited (minus another $42 restocking fee) and I will receive an email stating as such. I have not received either. BB&B has made $442 off of me and I have nothing in return other than major loss and frustration.

Ordered an air fryer. They said it was delivered and it was but to the wrong address because they put the wrong address on it and the post office said they can't do anything about it because they delivered it to the address that was on it. Bed Bath & Beyond basically said not their fault and in my words, "Sorry about your luck."

I order a Queen Cabinet Murphy Bed on March 7th (5 to 7 weeks to deliver). Today, 4/24, I received an email from my credit card company about a credit from BB&B. When I looked, my order was canceled. WITHOUT NOTICE, the week I was supposed to receive it!!!. I called customer service, and they said it was a warehouse issue. They even said I could reorder, but it would take 5 to 7 more weeks.