Aetna Health Insurance Reviews

Aetna will tell you something is covered but then it turns out it is not. One Dr may be covered but not the entire practice, but they don't say that on their website. They tell you the price of prescriptions but then when you go to pick them up at the pharmacy, they are a different price due not meeting your deductible. The plan did not state that would be the case. How can you make informed choices when the insurance company is hiding or burying the facts so deep you can't find them?

This insurance company lies to you. Before I signed up for Aetna I read all my medications three times to these people and they were all covered. Once I signed on to Aetna now three of my prescriptions are not covered. It's like every month one prescription of mine is not covered. This this is a ** company. I'm switching back to my other insurance as soon as I can, I do not recommend Aetna to anybody that needs medication.

If I could give a -Zero rating I would. Worst international MA I have ever had the misfortune to deal with. Stay away. They do not care about service delivery, fast repayment of claims or your well-being as a whole. Money-making callous shysters preying on vulnerable people and milking employers. Contact me for a complete overview with proof of my experience with Aetna thus far. Each claim is a BATTLE.

I would tell anyone who is considering Aetna Medicare Advantage plans to look elsewhere. My wife and I both had their HMO plan and constantly had issues. Examples would be denying coverage when they claimed our providers were not in network. THEY WERE. It took months with many phone calls to clear it up. Then they were denying claims for simple blood tests. More phone calls. Most recently, they denied a claim for a PRE-APPROVED procedure that took place almost 5 months ago, claiming it was still under review.

Don’t do it. Shady bunch of folks. I have called the Aetna help line several times and get different (wrong) answers every time, I heard a dog barking once! Not worth the money. When planning a surgery did my part to confirm with my provider and hospital were “in network”. The bill came and Aetna charged me the full amount. When I called and explained the mistake I had the nice lady look it up on the Aetna website which shows “in network”. She agreed and confirmed by entering same information as me and agreed there was a mistake on website. 1 week later I looked it up on the the Aetna website and it has been changed now!

I have had Aetna Insurance for over two years. During that time I was diagnosed with a brain tumor and I have been unable to work. My husband pays thousands of dollars a year to insure our family. Aetna has refused to honor my medical claims and have repeatedly used the excuse that I have "other insurance." I do not. We have called them over and over again and they state that they will "fix the issue." They have not. In the meantime, I am continually harassed by bill collectors and providers have refused to provide care. Aetna has ruined me and my family emotionally, physically and financially.

Aetna CVS Health, is an insult to the health insurance companies. One star is too high for this trashy business with the worst board of managers, CEO and staff , they're just a bunch of scammers and manipulators.

I had a hard time understanding my benefits. I spoke with Camry a representative as she was very patient and took out the time to explain everything to me in a way I could understand. This helped me make decisions that saved me a lot of money. Thanks, Camry!

I regret choosing this health care coverage through my company. Aetna's customer service reps are untrained and can barely speak English, let alone follow through on claim issues and customer requests. Quite frankly I’m embarrassed that this is the coverage my company has provided for their employees. I’ll be cancelling my membership.

Recently switched to Aetna Mcr. Since switching they have denied paying for my 2 drug prescriptions I use. They will only pay for a 90 day supply then require an authorization from my doctor. I’ve been told by my pharmacist this is a problem with them.