To determine the best vinyl window replacement companies ranking, the Forbes Home Improvement editorial team analyzed the nation’s 16 top-serviced companies, with each company’s star rating determined by evaluating a variety of metrics, including:
Customer Ratings and Experience (28%)
The Better Business Bureau provides excellent company snapshots related to overall customer experiences with listed companies. We examined how each company ranks with the BBB based on its grade, whether or not it was accredited, the number of years in business and its reviews as well as Consumer Affairs ratings. More importantly, we looked at each company’s complaints and resolutions to reviews ratio.
Quality Assurance and Warranty (20%)
Consumer warranty protection indicates a company’s product confidence—especially in the building materials market. We analyzed each company’s warranties and awarded points based on the shortest and longest glass and non-glass warranties offered by each contender.
Window Framing Materials Available Options (4%)
While this ranking is solely focused on vinyl windows, we set aside a small percentage of our rankings for companies who offer a variety of window types, like fiberglass, Fibrex, wood, aluminum and other materials in case homeowners want to know which companies offer more than just fiber.
Window Types Available (33%)
The best vinyl replacement window companies can provide multiple window types that could include single-hung, double-hung, casement, awning, bay or bow, hopper, gliding or rolling, fixed or picture, folding, corner, garden, and several specialty shapes. We awarded each company for each additional type it offers.
Color Choices (10%)
The number of color percentage points each company scored was divided into interior and exterior options and added together to equal its color choice score.
Expert Score (5%)
Because the vinyl replacement window business is full of variables, some companies stand out despite drawbacks elsewhere. Our team of expert evaluators awarded up to five additional percentage points for companies that exceeded normal expectations for categories like customer service excellence, warranty quality instead of just quantity, installation expertise and knowledge sharing with its customers, among other discretions.
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