Touch of Modern Reviews

TOUCH OF MODERN ARE THIEVES!! They take your order, they take your money, they do not meet ship dates and blame it on the "supplier". They take forever to respond to e-mails and when they do respond, the "English" is incomprehensible. STAY AWAY FROM TOUCH OF MODERN.

I am begging you to not order from this company. I submitted an order on December 4, 2023 and although I was immediately charged, I never received the items. To date, the tracking status is reflected as UPS is waiting to receive the items. I filed a complaint with the Better Business Bureau (BBB) and was immediate told by Touch of Modern that they would do a refund but offered to immediately shipped the items and give a 10% discount if I gave them a chance. This was on January 15, 2024. To date, I've still not received the items and now they are stating that my BBB complaint is reflected as "Solved". No it's not, as the BBB reopened this case due to my not receiving my items.

Stay away from these con artists as they will try to rip you off at any moment. They offer credits to buy more products and when you try to use the product they say that it expired and read the fine print! They are very arrogant when you try to discuss the complaint with the consumer. The VC that backed these scum bags will lose their investment very quickly and there will be no exit strategy with dishonest people like this in the consumer retail space. Please beware of the tricks of the sleazy trade pretending to give credits for more purchases only to be told that they expire when you try to use them!

Ordered (# **) a solar powered stand Nov 25, 2023. Confirmation said it would ship by Dec. 30, 2023. it is now Feb 2024, no item received and no refund. The UPS tracking number they gave me ** has had no activity other than label printed since NOv. Emailed Touch of Modern's customer service, Miguel ** and Andrew T over 10 times, they said, "Sorry for delays, we had logistical issues, please give us more time," then finally they agreed to a refund. Well that was weeks ago, no refund given. Do not order from them unless you want to experience "Touch of Scam".

I made an online purchase with Touch of Modern on December 21, 2023. I was told that shipping might take 2-3 weeks which was acceptable to me. On December 5, 2023 I received an email that my items were being packed for shipment by the supplier. On December 20, 2023 I received an email that said a shipping label had been created. On December 29, 2023 the item had not been shipped despite being told that it was being packed and a label created. On January 3, 2024 I received an email informing me that they were experiencing some logistical delays and that the item would ship within two weeks.

What happened to TOMO? I've purchased from them several times in the past and only complaint was they wouldn't honor their price guarantee and shipping took a while. This time was different. I ordered a cabinet 6 months ago and it only ever got as far as "a shipping label has been created" I've been communicating with them via the app with Louis trying to get some resolution for several months and when I mentioned Consumer Protection Agency, they deleted my purchase history and account. So, now if I try to send a message I just get a message back saying I have to log into my account; which they deleted. I'm going to file a claim with PayPal so hopefully I'm covered.

I ordered a laptop stand in November as a Christmas present. I understood it said 3 to 4 weeks for it to be shipped and mailed. We are now into January and I have yet to have it shipped. When I inquire about it, they do get back to me right away and say we’re looking into it. They give no update other than we’re looking into it. The item is already paid for and they cannot give me an answer as to whether or not they will mail it to me. I’ve asked them for either a refund or have the item mailed to me as promised. I have nothing and I’ve been scammed out of $200 US. Run away from this company. Do not use them and get scammed like I’ve been.

This company has HORRIBLE customer service. I made a purchase that afterwards I decided to cancel. It takes days to get a response. I'm still waiting for my refund...I had to file a dispute with my credit card company. Additionally, I found that their products can be purchased on Amazon or eBay for the SAME or less in price and you will receive the item in less than a week as opposed to 5-8 weeks. Do not be lured into the fancy advertising. Very disappointing.

I ordered a watch from them in August of 2023. They said they ship in 4-5 weeks which I was ok with. It has been 4 months and I am yet to get the watch I paid for. I have a feeling they oversold and now are offering to give me my money back. I don’t want the money, I want my watch.

Over 4 weeks ago, I purchased a watch from the App. For over two weeks the App has not worked and when I go on the website the order tab continues to say that the watch will be delivered within 2-3 weeks. Years ago, I purchased products from ToMo and never had an issue. Today, I am very disappointed and believe that this service has become a Scam. You cannot reach a human being and no legitimate service has a broken phone app for 2 weeks. Completely unacceptable. My next step is to contact my credit card company and cancel the charge.