Delta Air Lines Reviews

I boarded the plane and sat down. That was when I met Stephanie. She put me at ease and was just the brightest spot in my day. I was talking to her about why I was traveling today and the next thing I knew she had come back with wings and treats for my grandkids who would be flying for the first time the next morning. She gave me some great advice about Disney and Orlando and some really cool things to do on our family vacation. I was just so honored to have met someone who should be the face of Delta Airlines and definitely a trainer on how to treat customers. I could go on and on about how she went above and beyond for me and all the guests in first class. SHE IS AN ANGEL IN THE SKY!!! I would fly with her all the time.

The second one is: Little did I know that I would be reviewing what I call the “All Male Crew Review,” but it is just something that I need to share with you. This was my second flight today and I cannot tell you how outstanding your flight attendants have been but there is one in particular that just stood out above all the rest. FA Russell ** employee number ** is the quintessential representation of what every flight attendant should be on any and all flights. He is charming and very engaging. He has a personality that makes your brand stand out so far above the rest of the other airlines. He went above and beyond not only for me but everyone, and I cannot thank him enough for his generosity, caring and AMAZING customer service. He should be in your training department working with the regional FA’s who could care less about customer service. This man is a “STAR IN THE SKIES,” and I would fly with him anywhere. I hope that you recognize him for his amazing service and his go above and beyond for the customer.

Additionally, I had the opportunity to speak with all of the crew and they all had great personalities and customer service as well. If you are going to travel even though Delta tickets are higher you get what you pay for. We flew American the next day and it was the worst experience I have ever had in 50 years of flying. DELTA will take care of you if it is within their control!! Thank you Delta Airlines.

I’ve seen so much ugly regarding airports and personnel through social media, yet to be treated with such a high standard of excellence and service was what kept the atmosphere and emotions calm and relaxed. The vouchers for an amazing lunch was the cherry on top. So for Delta flight Dl4200 gate crew…very, very well done and appreciated. HOWEVER…the excellent service did not stop at the gate.

Greeting the flight crew felt personal and genuine. They looked every passenger in the eyes while greeting us and it was just something you could feel was authentic. The piloting crew handled a potentially hairy situation with wind over the Rockies as if they were mere speed bumps. Very very smooth flight. Then the two flight attendants. They were 8 hours delayed too. It was a long day for them too. Not one peep about how tired they were or agitated about the layover…literally the only thing they mentioned about it came in the form of an apology. These two have a gift. They put every passenger ahead of any thoughts about their personal lives (which were too no doubt affected) and made it so genuine that you really couldn’t complain about the delay. It was worth it. To be in the very last seat on the plane next to the bathroom, but to be treated as if I’m in first class… I’ll take a delay every time.

We waved at the pilot in extreme hopes we would be allowed on the flight. We arrived at the gate at 8:44 for a departure of 8:45. He was the absolute answer to our traveling prayers! The pilot motioned that he saw us and he allowed them to open up the gate to let us on!! Thank you thank you thank you!! We enjoy flying Delta and do often! This would be the reason why!! So appreciated. Thanks again for helping these tired traveling customers out!!

Toby & Michele **

When we got down to the door of the plane the steward and stewardess apologized because they had to check our carry on's, they also saw I was visibly out of breath and ran and got me a bottle of water. They checked our bags and brought us to our seats which were comfortable and pretty room. The flight was comfortable and the crew were kind, and helpful and calming in a time of stress for me. Thank you Delta flight 2588 MSP to EWR.

Because the screening area was very busy, causing a very lengthy time to pass through to board my flight, I had to get to the last gate as fast as I could, because boarding had started. I arrived to the airport more than an hour prior to my flight, yet this didn't do any good. Passenger screening took a ridiculous time as it was jammed with passengers yet to get through. The last gate was almost undoable, as I could barely walk. Delta ignored me because I said my destination was too important to miss flight, so they turned away from me. Not at all helpful.

I am not sure why I had to pay twice for baggage check too. But I did. Then all seats were taken and I was shuffled around 3 times until they found a seat in the back. No- I will not recommend Delta Airlines to anybody I care about. I certainly have learned a lesson in choosing a flight. By the way- I was treated as though I was trying to pull a false injury claim! How very insulting and you will see I was not even going to do that. I maybe should have filed a claim, because it still is hurting, and needs help too. But not my style to defraud anybody.

I just want to say that we, the customers or passengers pay dearly for your "reputable" name when traveling. I trusted you because of your name, yet, in the end what a horrible and almost mean service I received. Train the workers to let the passenger step out of the body scanners and not try to squeeze through first. People do matter, passengers too. Have some manners and compassion, sheesh, by now you should have it down. I am leaving a bitter review and hope it will open your eyes to better service. We pay for it!