10 Best Live Chat Software Of 2024

Smartsupp is a live chat software that is best for small businesses. It offers a vast range of features, such as the ability to brand the chat box with your company’s logo, as well as unlimited websites and integrations with a variety of platforms. Customers can also engage with live agents through a visitor list or automatic messages.

Smartsupp offers team statistics and the ability to block visitors. The live chat software is mobile-ready and allows for advanced customization through its chat box API. One of the standout features of Smartsupp is its compatibility with dynamic or JavaScript-heavy websites. This ensures that you won’t miss a beat in providing customer support.

Who should use it:

Smartsupp is an ideal live chat software for small businesses that are looking for a comprehensive solution.

LiveChat is best for businesses that want to improve their customer service. It offers 24/7 support, making it easy for businesses to get the help they need. This software is customizable, efficient and secure thanks to security features such as credit card masking and two-step verification. It also offers a wide range of integrations, making it easy for businesses to connect with their customers.

LiveChat is perfect for e-commerce businesses that want to increase their sales and engagement. This is because it offers features such as automated greetings, a sales tracker, proactive chats and mobile chat windows.

Who should use it:

Businesses that want to improve their customer service should use LiveChat.

Olark is a great live chat software for businesses because it offers a wide range of features and customization options. You can use Olark to collect pre-chat visitor consent, redact visitor data from transcripts and encrypt all data with AES symmetric encryption.

Olark has advanced reporting options, which allow you to view chat volume, agent activity and other metrics in real time. You can also use Olark to create agent groups, limit the number of chats per agent and use chat shortcuts. Additionally, Olark offers customer satisfaction surveys and proactive chat options.

Who should use it:

Businesses of all sizes that are looking for easy-to-use live chat software should use Olark.

HubSpot is best for sales and marketing teams that want to provide top-notch customer support. HubSpot’s features include custom branding, team collaboration, conversation management and integration with other software.

What sets HubSpot apart is its focus on sales and marketing. If your team is looking for live chat software that will help them close more deals and provide excellent customer service, then HubSpot is ideal. Choose from its free live chat tools or select any of its more robust all-in-one suite of solutions.

Learn more: Read our full Hubspot review.

Who should use it:

HubSpot is best for sales and marketing teams that want to provide cutting-edge customer support.

Intercom is best known for its live chat software, which offers businesses human support as well as the ability to chat with customers in real time. The software includes reporting tools so businesses can track the outcomes of their interactions. Intercom’s chatbots are also highly advanced and can be used to qualify leads and route them to the appropriate sales representative.

The software integrates with a wide range of other tools, making it easy for businesses to connect with their customers wherever they are. Intercom also offers a number of features to help businesses scale without having to add more staff, such as a shared inbox and conversation routing bot.

Who should use it:

Businesses that want to improve their customer support and scale their operations should use Intercom.

Zendesk’s pricing plans cater to a wide range of business needs, starting from $19 per month for foundational support to $99 per agent per month for a professional suite (billed annually). Each plan offers a unified agent workspace, standard bots and easy-to-set-up automations and workflows. As businesses grow, Zendesk’s more advanced plans include AI-powered automated answers, additional data storage and an increased rate limit on APIs. Zendesk is great for any business looking to grow its customer support in the future.

Additionally, Zendesk provides a wealth of resources and support for its users. Online support from the Zendesk team, onboarding and adoption guidance and access to over 1,000 apps and integrations ensure that businesses can make the most of their investment in Zendesk’s live chat software. Furthermore, Zendesk’s advanced plans offer customizable ticket layouts, service level agreement (SLA) management, multilingual support and content, making it an adaptable solution for businesses with diverse customer bases.

Learn more: Read our full Zendesk review.

Who should use it:

Zendesk is best for businesses that anticipate growth and need a live chat solution that can adapt to their expanding customer support needs.

Social Intents is an excellent live chat software for businesses that want seamless integration with their existing collaboration tools. This live chat solution is designed to work effortlessly with Microsoft Teams, Slack, Zoom and Webex, allowing your team to engage with customers directly from the platforms they already use every day. The software enables teams to respond quickly to customer inquiries without switching between apps, thereby increasing customer satisfaction and fostering stronger customer relationships.

Social Intents offers various pricing plans, starting from $39 per month (billed annually) for the Starter plan to $199 per month (billed annually) for the Business plan. Each plan includes customizable chat widgets, team members and third-party integrations with CRM, ticketing and lead systems. More advanced plans offer additional features such as message shortcuts, ChatGPT and Dialogflow chatbots, cross-team chat transfers and real-time auto-translation.

Who should use it:

This live chat software is ideal for small businesses, entrepreneurs, marketers and teams already using Microsoft Teams, Slack, Zoom or Webex for their daily communication and collaboration. With a 14-day free trial and a 100% no-risk guarantee, businesses can test the platform’s features before making a commitment.

Acquire is a powerful customer support platform that provides a unified and integrated solution for live chat, video, voice and SMS interactions. It offers businesses the ability to customize and automate workflows, manage prioritizations and queues, and seamlessly switch between communication channels. Acquire’s features include a chat widget, one- and two-way video calls, SLA alerts and comprehensive reporting.

The platform’s unique Business Rules capability allows for sophisticated support workflows that can direct customer interactions to the most appropriate agents, departments or channels. Furthermore, it boasts a translation feature supporting more than 25 languages, ensuring customer interactions are not hindered by language barriers.

Who should use it:

Acquire is best suited for businesses looking for a comprehensive, multichannel customer support solution. This platform is particularly useful for businesses with a global clientele, given its multilingual support feature. It’s also an excellent fit for businesses that need to automate and customize their customer support workflows to optimize resource allocation and improve customer service efficiency.

ClickDesk is a comprehensive customer support solution that aims to improve customer interactions and engagement through multiple channels. This platform provides live chat software, help desk support and social media integration, ensuring that businesses can connect with their customers effectively.

Its key features include real-time visitor tracking, proactive chat greetings and pre-chat surveys, which provide businesses with the necessary information about their customers even before initiating a conversation. It also provides cross-platform support and is available in over 90 languages.

ClickDesk has a live map feature, allowing businesses to gain a comprehensive understanding of their web visitors. It also offers keystroke previews, enabling businesses to anticipate customer queries and respond more efficiently. This platform provides off-line support as well, automatically directing off-line chats to the built-in help desk for easy ticket handling.

You can also video chat with customers, allowing for more personalized support. Its HelpDesk software comes integrated with the live chat tool, helping businesses stay on top of their customer issues and queries. Mobile support is also included, with a streamlined Android app for on-the-go customer interaction management.

Who should use it:

ClickDesk is perfect for businesses that want to give top-notch customer service with instant messaging, email and social media. The platform is also beneficial for companies looking to enhance their customer support with video chat and mobile support capabilities.

Pure Chat stands out as a live chat software due to its integration of visitor analytics, contact history and trigger-based chat functionality. Its focus on data-driven customer interactions allows businesses to provide a personalized experience throughout the customer life cycle. The affordability of Pure Chat, without per-user or per-contact fees, makes it an attractive option for businesses seeking a cost-effective solution.

Its ease of use, customizable chat widget and compatibility with popular software products and over 1,000 applications via Zapier integration contribute to its appeal. Moreover, the availability of mobile apps for iOS and Android ensures that users can manage chat interactions on the go. Lastly, Pure Chat’s 30-day money-back guarantee offers users the confidence to try the software with no financial risks.

Who should use it:

Pure Chat is best suited for advanced sales and marketing teams seeking a comprehensive live chat solution that offers a balance between data-driven insights, affordability and customization.

It is ideal for businesses that require integration with popular marketing and analytics tools, as well as a wide range of other applications. While it may not be the best fit for smaller businesses or those with simpler needs, Pure Chat is an excellent option for organizations aiming to optimize every interaction with their website visitors using data and insights.