OEM EV App Report
With electric vehicle (EV) development on the rise, automakers are challenged to deliver a high-quality user experience that is now reliant upon more, and unique, distinct mobile app use cases and customer requirements. Despite considerable effort and significant investment in developing mobile apps for use with an EV, many apps are falling short of automakers’ hype. For EV owners, the negative consequences of not delivering on what’s promised within an app experience can be very disappointing, as these apps function to inform owners of critical EV information including remaining range, charging station locations, charge schedules and options, pre-departure route planning or just the current charging status.
The Solution
The J.D. Power U.S. OEM EV App ReportSM evaluates the user experience and best practices with automakers’ EV smartphone applications, providing a comprehensive, standardized assessment of EV mobile apps from 44 brands total representing the United States, Europe and China markets.
The study reviews apps from makes that offer Electric Vehicles (EVs). As EVs can offer more, and unique, use cases for the app, it is important for the user experience to align with the distinct EV customer requirements.
The Benefits
The OEM EV App Report measures product performance and user experience, providing the information and tools needed to:
- Compare strengths and weaknesses for high-volume model EV apps including feature offerings, customer journey, functions, usability and software
- Measure user experience through quantitative data and objective criteria based on best practices, as well as a rankable Index Model
- Identify areas of the EV app that are less competitive and/or difficult to use
- Understand the details of misalignments in the EV app with customer requirements, supported with additional insights from a follow-up survey with some of the Initial Quality Study (IQS) participants
- Detect opportunities for improvement from a customer experience perspective
2024 Key Dates
- Publish: May 29, 2024
- Press Release: May 29, 2024
Press Release & Award Information
J.D. Power will issue a national press release that will highlight key findings and trends from the study and include rankings of the EV Mobile Apps included in the study that meet J.D. Power’s predetermined criteria. The EV Mobile App that ranks highest and meets predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more
2024 Award Eligible Brands:
Audi
BMW
Cadillac
Chevrolet
Fiat
Ford
Genesis
GMC
Hyundai
Jaguar
Kia
Lexus
Lucid
Mercedes-Benz
MINI
Nissan
Polestar
Porsche
Rivian
Subaru
Tesla
Toyota
Vinfast
Volkswagen
Volvo
Find Out about J.D. Power Performance Reports >
2024 Profiled Brands
China Profiled Brands:
Aion
Aito
Avatr
BYD
Deepal
Li Auto
NIO
Voyha
Xiaomi
Xiaopeng
Europe Profiled Brands:
BYD
Cupra
Lotus
MG
NIO
Opel
Renault
Skoda
Smart
(Information Updated 4.18.24)
