Stadium Facilities

The home ticket office is located at Paxton House, to the North-West of the Stadium, and has level access. The away ticket office, which is also fully accessible, is located outside the away entrance, entrance 11, to the North East of the Stadium. The Paxton House ticket office counters are lowered and fitted with induction loops.

The Tottenham Experience is located on the High Road and is not only where the main Club Shop is but also where Stadium Tours start from. The Tottenham Experience has the following accessible facilities.

• Multiple lifts to navigate between levels
• Large wheelchair accessible changing room
• 1 Changing places toilet
• 1 Accessible toilet
• Managed queuing system on match-days
• Shop tills 2, 10 and 17 and the Shirt Printing Counter are fitted with hearing loops.

For any further assistance please feel free to ask a member of staff.

The entire stadium perimeter is made accessible by five lifts that can transport supporters from street level (Level 0), to podium level (Level 1).

The Stadium has four dedicated accessible entrances for home fans (Entrances 1, 5, 13 and 17) and one accessible entrance for away fans (entrance 11a). All entrances are served by multiple lifts transporting supporters to the viewing areas.

Entrances 1, 5, 13 and 17 will be stocked with a minimum of the following accessible facilities and equipment:

• 10 x Audio commentary headsets
• 4 x Wheelchairs
• 5 x Sets of headphones
• 5 x Sets of induction loops
• 1 x Dog bowl

Any equipment signed out from the desk in the reception is to be returned to the entrances post-match. If you are an away supporter you must return to the nearest Disability Access Steward. Please note that the audio descriptive headsets for away fans are delivered to your seat and should be requested no later than one week before the match.

There are 66 accessible toilets in the stadium, found throughout concourses, hospitality lounges, and the Tottenham Experience.

All accessible toilets have the following facilities:

• Radar Key access
• Grab rails by the toilet and sink
• Mounted flushing lever
• Backrest
• Full-length mirror
• Emergency assistance alarm fitted to floor level

Ambulant accessible toilets are available in each of the public toilets throughout the stadium. A small number of accessible toilets are fitted with baby changing facilities, but the vast majority are dedicated toilets.

There are three Changing Places facilities across the site. Two in the stadium, one in the East Atrium and one next to block 105 in the West Stand, and one more in the Tottenham Experience.

Each facility includes the following;

• Radar Key accessible
• Grab rails by the toilet and sink
• Mounted flushing lever
• Backrest
• Full-length mirror
• Emergency assistance alarm fitted to floor level
• Bench
• Hoist
• Shower and shower curtain
• Non-slip floor
• Sanitation bins

The seating area within the stadium is fully covered by a radio-based assistive hearing system.

The system is designed for supporters who have Telecoil hearing aids, with the ‘T’ setting. The system allows supporters of varying hearing impairments access to audio descriptive commentary.

Supporters wishing to use this service must sign out a headset from one of our Accessible Entrances (1, 5, 13 or 17).

Hearing loop systems are also fitted into every catering kiosk as selected kiosks in the Tottenham Experience.

Audio descriptive commentary is available to supporters via the use of a receiver and headset.

Equipment can be signed out from any of the Accessible entrances (1, 5, 13, 17) and away fans will have their headsets delivered to them before kick-off. Please note that the audio descriptive headsets for away fans are delivered to your seat and should be requested no later than one week before the match.

Equipment must be returned in the same condition as it was in when signed out and to the entrance from where it has been signed out. Away Supporters are encouraged to return this to a Disability Access Steward, dressed in purple tabards.

The Sensory Suite is located in the North Stand, block 416, and offers a comfortable and calming environment for supporters on the autistic spectrum or with sensory impairment conditions to watch a match, complete with a tactile wall, a bubble tube and several other pieces of sensory equipment. 
 
Supporters have the option of watching the match both inside and outside the suite, with seating areas directly in front of the suite reserved to provide flexibility.  Attendees are also presented with a sensory pack on their first visit, complete with club-branded ear defenders and several other tactile sensory toys. 
 
At the current time, the Sensory Suite is able to accommodate a maximum of three supporters, including one personal assistant each, per match.

Please note that the use of these lifts is restricted to those who are on the Disability Access Scheme or possess a Lift Pass (Season Ticket Holders only).

Access to lifts for all other fans will be at the discretion of our stewards should there be available capacity.

If you wish to join the Disability Access scheme or apply for a Lift Pass please complete the Online Access Requirement Form, providing any supporting information.

Once approved we will send you a Priority Lift Pass Card which can be shown to the lift attendants on matchday.

The Club welcomes assistance animals. There are two dog spending areas on-site, one outside entrance 11 near the North Stand and another in the South Stand. Access to either facility is given on request. 

If you are bringing an assistance animal to the stadium or are interested in accessing the dog spending areas, please contact the access team.

Despite the stadium's Bag Policy, the Club understands that some supporters will need to bring bags that do not meet these requirements into the stadium for medical reasons. In order to do so, an exemption certificate will be required.

Please note, if your medication or equipment fits within a A4 bag or Club-branded Bag for Life (Tottenham Hotspur Matches only) you do not need a medical exemption certificate.

All requests for exemption certificates must be submitted by completing the Online Access Requirement Form and providing supporting information no later than  seven days before the game. No certificates will be issued on match-day.

Once approved, we'll email you a copy of your certificate which you'll need to print and bring with you to the match.

Please be aware that all supporters with an exemption certificate will still need to have their bags searched and tagged at a street-level dedicated accessible entrance (1, 5, 13 or 17) before entering the stadium. This will be the only way to access the stadium on a matchday if you need to bring a bag with you on medical grounds.