Ryder Leverages New Technology to Enhance Truck Rental Customer Experience

Ryder System, Inc. (NYSE: R), a leader in commercial fleet management and supply chain solutions, today announced it has launched several new mobile tablet apps that Ryder employees will use to make renting a commercial truck from Ryder easier, faster, and more convenient.

Ryder employees at the Company’s rental facility in Doraville, Ga. review the Rental Signature Capture app on a tablet. (Photo: Business Wire)

Ryder’s new paperless rental process makes check-in and check-out quick and seamless. Customers complete and sign all forms all on an Android tablet. Ryder rental representatives use the same tablet to take vehicle photos to document vehicle condition, as well as to confirm availability, which ensures customers get the quality truck they need, when they need it.

Behind the scenes, Ryder has also implemented a maintenance app to ensure that its rental fleet remains in optimal condition. The app helps the Ryder rental team determine the root cause of vehicle issues to ensure fast repairs, as well as help to identify proactive service actions to prevent future breakdowns.

Both applications were built on the Appian platform. Appian provides a Business Process Management-based Application Platform in the cloud.

“Ryder’s commercial rental customers rely on us to keep their businesses running and their time is very valuable,” said Rich Mohr, Vice President & Global Product Manager, Rental Operations for Ryder. “We are committed to continually enhance the Ryder rental experience, and our customers are telling us that these technology investments are already making a difference.”

These technology investments follow Ryder’s recent launch of an industry-leading rental reservation website that enables commercial customers to reserve trucks online at their negotiated rates. The mobile-friendly site also enables customers to manage their rental profiles, conveniently locate Ryder rental facilities, view available vehicles, and modify or cancel truck reservations online. Ryder rental facilities also feature digital displays that show safety videos and other information that helps customers better understand the special requirements for operating today’s more technologically-advanced commercial vehicles.

Ryder Commercial Rental provides customers with rental trucks on a short-term basis to meet their needs for supplemental capacity. Ryder serves customers at more than 500 convenient rental locations across the U.S. and Canada, staffed with a dedicated team of knowledgeable rental agents, and stocked with an inventory of over 32,000 recent-model vehicles. All rental vehicles are backed by Ryder’s Rental Service Guarantee. To rent a truck, call 1-800-345-9282 or visit reservations.ryder.com.

To rent a truck, call 1-800-BY-RYDER or visit www.ryder.com.

About Ryder

Ryder is a FORTUNE 500® commercial fleet management and supply chain solutions company. Ryder’s stock (NYSE:R) is a component of the Dow Jones Transportation Average and the Standard & Poor’s 500 Index. Ryder has been named among FORTUNE’s World’s Most Admired Companies, and has been recognized for its industry-leading practices in third-party logistics, environmentally-friendly fleet and supply chain solutions, and world-class safety and security programs. The Company is a proud member of the American Red Cross Disaster Responder Program, supporting national and local disaster preparedness and response efforts. For more information, visit www.ryder.com, and follow us on our Online Newsroom, Facebook, LinkedIn, Twitter, and YouTube.

Note Regarding Forward-Looking Statements: Certain statements and information included in this news release are "forward-looking statements" within the meaning of the Federal Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on our current plans and expectations and are subject to risks, uncertainties and assumptions. Accordingly, these forward-looking statements should be evaluated with consideration given to the many risks and uncertainties that could cause actual results and events to differ materially from those in the forward-looking statements including those risks set forth in our periodic filings with the Securities and Exchange Commission. New risks emerge from time to time. It is not possible for management to predict all such risk factors or to assess the impact of such risks on our business. Accordingly, we undertake no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise.

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